Astara Hotel Balikpapan
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Astara Hotel Balikpapan

Jl. Jenderal Sudirman No.47, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur Balikpapan Superblock, Balikpapan 76114 Indonesia
Traveller (120)
Kamar Lt.10
Room & Suite (65)
Kampoeng Decoration Ramadan 2018
Dining (20)

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About

3.5
#25 of 46 hotels in Balikpapan
4.4 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
2.6 of 5 bubbles
Value
Astara Hotel Balikpapan is conveniently located in the heart of Balikpapan city, situated above the Pentacity Shopping Mall in the Balikpapan Superblock area. It is the most comprehensive shopping center and the largest entertainment hub in Balikpapan. The hotel provides direct access to Marquee On 7 | Pool Club, Aquaboom Waterpark, CNC Fitness Center, Score Sport Lounge, Pantai BSB, BSB Seafood 45, Balikpapan Super Bowling, Footlab Reflexology, E-walk mall, and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Water park
Evening entertainment
Kids stay free
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Complimentary tea
Complimentary welcome drink
Wine / champagne
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Bath / shower
Complimentary toiletries
Safe
Seating area
Bottled water
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, Indonesian

Location

Jl. Jenderal Sudirman No.47, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur Balikpapan Superblock, Balikpapan 76114 Indonesia
74Reviews0Q+A7Room tips

Reviews
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Detailed Reviews
liya wrote a review May 2023
East Kalimantan, Indonesia
4.0 of 5 bubbles
the room was adequately clean. the room is so small with that price it's not really worth it. the interior needs upgrade. breakfast was awesome with abundant of choices. i love the view from my room it's amazing and i can watch live bsb pantai live music from my room. the air conditioner is not too cold. nice location, connected to Pentacity mall.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astara Hotel Balikpapan, Revenue Management at Astara Hotel Balikpapan
Responded 31 Jul 2023
Dear esteemed guest, Mrs. Auliyakirana, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. We have heard that you enjoyed your stay and were satisfied with our strategic location and the various complimentary facilities available for your use. We always strive to provide the best service and are ready to assist with any guest needs. We hope to have the pleasure of welcoming you and your family back to Astara Hotel Balikpapan, offering an even better accommodation experience in the future. Best regards, Management
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Miz Yuliana wrote a review Apr 2023
Samarinda, Indonesia
+1
4.0 of 5 bubbles
It's nice to stay here because everything is here, you don't need to go out anywhere around the hotel, there are 2 large malls and BSB beach just walked, there are many choices of places to eat, the complete package can lie down and take a leisurely walk to the mall. the rooms are quite spacious, breakfast is yummy okay varied, strategic location and very good service. Recommended to stay here
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astara Hotel Balikpapan, Revenue Management at Astara Hotel Balikpapan
Responded 31 Jul 2023
Dear esteemed guest, Mrs. Yulianatandililing, Warm greetings from Astara Hotel Balikpapan. Thank you for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. We have heard that you enjoyed your stay and were satisfied with our strategic location and the various complimentary facilities available for your use. We always strive to provide the best service and are ready to assist with any guest needs. We hope to have the pleasure of welcoming you and your family back to Astara Hotel Balikpapan, offering an even better accommodation experience in the future. Best regards, Management
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VAS1586 wrote a review Oct 2019
Qingdao, China
4.0 of 5 bubbles
Was on a business trip to Balikpapan, happened to see this hotel in the Pentacity mall campus, made arrangements for booking. Reached on a Sunday evening, taxi from airport to hotel 70k. Hotel has two entrances, the North Tower (adjacent to Starbucks of pentacity mall) and South tower (opposite to Ruby Towers apartments). Reception functions at the 7th floor for both the towers separately. The Aqua swimming pool cum theme park with water slides is just between reception and restaurant Aqva Palm. Check in was swift. Room at 11th floor access through elevator by card access only. Good safety. Rooms looked new, toiletries OK (dental kits, shower cap, shaving kit, lotion, comb, disposable bag for sanitary purposes, ear buds, etc) Hand wash lotion canister, shampoo canister and body gel canister were available and topped up regularly. Towels though not great quality were neat, clean and a pair kept. Slippers were of surprisingly good quality with the Astara mark. At the south tower were sea view rooms with Ruby towers blocking the complete view. Room service was fine, restaurant bfast is OK. Food taste is fine but variety could be brought in. The restaurant has a lounge bar, good with arrangements for smoking outside. I believe the rates could be brought down a little for a parity to value you get. I would appreciate the Malaysian duty manager who stepped in over a confusion at the restaurant on room charging. Good person with great presence of mind. Restaurant and bar staff are working hard, especially that little girl at the kitchen with a Gilbab and Lion, the bar tender. My appreciation to Dewi and all restaurant staff for locating my credit cards box at the restaurant and bringing it to my room. I would have been in trouble otherwise. Good honest people. In all I enjoyed my stay there which was for almost 12days. Will book again if I need to visit the place.
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 20 May 2021
Dear VAS1586 Thank you very much for your positive and some constructive comments regarding Astara Hotel Balikpapan, We are very pleased to had such an amazing guest like you, your comments will help us to improve our service & facilities in the future, we looking forward to welcoming you back to our hotel. Regards Astara Hotel Balikpapan
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Samuel Pasaribu wrote a review Mar 2023
Bekasi, Indonesia
+1
1.0 of 5 bubbles
I checked in on 11 PM. There was no receptionist at the ground floor at my tower. The security told me that the 24 hour receptionist is on the 7th floor at the other tower. I must walked through water boom area that only partially covered by roof and that time the rain was falling. It could be better if I enter the hotel through the other tower.
At the receptionist I must wait around 10 minutes because they were handling another guests. When it was my turn they found my room have been registered by my company but they were not sure whether someone have been checked in to my room or not. Then they must check directly to my room and I had to wait for another 10 minutes. After got my key I must walk through the water boom area again and it was still raining.
Finally I could enter my room, but I found the blanket have some stains and the mat in the bath room was really dirty. I just opened the blanket and put away the mat. The room was small. The shower area in the bath room was also very narrow.
When I wanted to check out on 7 AM I called the receptionist where should I check out and they said I must check out at the same receptionist with last night because the receptionist on my tower was not open yet. So I must walk again through the water boom area and it was still raining.
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Date of stay: March 2023
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astara Hotel Balikpapan, Revenue Management at Astara Hotel Balikpapan
Responded 31 Jul 2023
Dear esteemed guest, Mr. Samuelpas Warm greetings from Astara Hotel Balikpapan. We sincerely appreciate the feedback you provided regarding your recent stay at Astara Hotel Balikpapan. We apologize for any inconvenience you may have experienced, and we assure you that we will promptly take necessary actions and communicate with the relevant departments. It is always our utmost priority to provide the best facilities and ensure that all our guests have a comfortable stay. We look forward to welcoming you back to Astara Hotel Balikpapan and providing an even better experience during your future stays. Best regards, Management
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Aris Riza wrote a review Nov 2021
Sengata, Indonesia
+1
1.0 of 5 bubbles
After 3rd times visit, now it become the Worst 4 star hotel in Balikpapan. Dirty bed cover when entering room, also the toilet. When complain to the reception and housekeeping, the're not responsive. It takes too long. There is duty manager phone, but no one response. It very dissapointed after the 3rd visit to this hotel. No more stay with this hotel next time visit Balikpapan.
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: It would be better choose another 4 star hotel in Balikpapan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astara Hotel Balikpapan, Revenue Management at Astara Hotel Balikpapan
Responded 31 Jul 2023
Dear esteemed guest Mr./Mrs. Freedom42501224535, Warm greetings from Astara Hotel Balikpapan. We sincerely appreciate the feedback you provided regarding your recent stay at Astara Hotel Balikpapan. We apologize for any inconvenience you may have experienced, and we assure you that we will promptly take necessary actions and communicate with the relevant departments. We are delighted to hear that you enjoyed our services and the hospitality of our staff. It is always our utmost priority to provide the best facilities and ensure that all our guests have a comfortable stay. We look forward to welcoming you back to Astara Hotel Balikpapan and providing an even better experience during your future stays. Best regards, Management
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Report response as inappropriate
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Kadir Sambolangi wrote a review Sept 2023
East Kalimantan, Indonesia
5.0 of 5 bubbles
The hotel in adjacent with Pentacity Mall in Balikpapan. The hotel has 3 entry doors but I always prefer entering near Batavia coffee. Pakai akses kartu kalau mau naik ke lantai atas.
Kalau dapat kamar Acropolis, bisa dapat pemandanan ke arah Kota Balikpapan. Sedangkan Pentapolis ke arah apartemen.
Restaurant, Aqva, di lantai 7 dekat kolam renang. Various food. Maybe smoking area should be larger. It's too narrow.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Bring swimming suit for kids.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Astara Hotel Balikpapan, Revenue Management at Astara Hotel Balikpapan
Responded 19 Sept 2023
Dear our esteemed guest, Mr. Kadir Sambolangi, Warm greetings from Astara Hotel Balikpapan. We would like to express our gratitude for choosing Astara Hotel Balikpapan as your preferred accommodation during your stay in Balikpapan and for sharing your positive experience. Situated directly above the Pentacity Shopping Venue in the Balikpapan Superblock area, it is the most comprehensive shopping center and entertainment hub in Balikpapan. With facilities and direct access to Marquee On 7 | Pool Club, Aquaboom Waterpark, CNC Fitness Center, Score Sport Lounge, BSB Beach, BSB Seafood 45, Balikpapan Super Bowling, and E-walk mall, We hope to have the pleasure of welcoming Mr Kadir Sambolangi back to Astara Hotel Balikpapan, providing an even better stay experience in the future. Sincerely, Management.
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Jeremy5858 wrote a review May 2018
London, United Kingdom
4.0 of 5 bubbles
Much better (and newer) than the Jatra hotel nearby. Clean and the restaurant has improved greatly since i came here six months ago. The staff are friendly and helpful.
WIll happily return here for business purposes.
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Date of stay: May 2018
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: For better sleep, avoid rooms overlooking the swimming pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 27 May 2021
Dear Jeremy5858, Thank you for taking your time to write a review. We really appreciate your feedback for improvement. We have taken your notes and pass it on to our respective department for improvement. We certainly look forward to welcoming you back again to Astara Hotel Balikpapan. Yours sincerely, The Management
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ibrahim_lubis wrote a review Aug 2019
Bandung, Indonesia
+1
4.0 of 5 bubbles
This hotel are suitable for family. Hotel with nice pool and waterboom, attach to mall, best location in town.

Room a little bit small for four stars hotel. A little bit confused about the hotel lobby, that you need to level 7 for hotel area. Staff are great. Water drain in bathroom are pathetic, its flooded all around the bathroom.
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Date of stay: August 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 20 May 2021
Dear Dikdik72 Thank you for your feedback sir, we do apoligise for the inconvenience that you had experience, it is our job to improve all the services & facilities in our hotel. We hope that we can provide you with a better treatment on your next visit. Regards Astara Hotel Balikpapan
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angga p wrote a review Jun 2018
1.0 of 5 bubbles
I just arrived in astara at 3 pm but my room not ready..its suck..its 3 pm,not 1 pm..its long time for check in time so my room must be ready..
Hotel house keeping its bad work so many room guest not ready for stay on time..its suck..
This hotel just win a good place to stay not good hotel to enjoy their services..
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Date of stay: June 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 27 May 2021
Dear Angga P, Thank you for taking your time to write a review. We really appreciate your feedback for improvement. We have taken your notes and pass it on to our respective department for improvement. Especially we note on the Housekeeping Departement. Hope by the next time you come back and stay with us, we would be able to serve you better when hotel condition in overall has been completed. We certainly look forward to welcoming you back again to Astara Hotel Balikpapan. Yours sincerely, The Management
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Yanry P wrote a review Aug 2017
4.0 of 5 bubbles
Stayed for 1 night. Understand from its staff that Astara is designed to have like 3-4 towers for its rooms and facilities however by the time I came it's still not ready yet and only 1 tower operated.

Located near biggest shopping mall in Balikpapan.

The bedroom and bathroom is good, clean with useful amenities.

They put 2 different sets of number in front of the room, I don't know the purpose but it's kinda confusing for first timer guest when trying to find the correct room.

Breakfast is good, the swimming pool is outstanding and the staff is very friendly and nice.

Considering Astara is relatively new, I believe they have plenty of room to develop and become an exceptional 4 stars hotel when it's fully operated.
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Date of stay: August 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 21 May 2021
Dear Yanry P, Thank you for taking your time to write a review. We really appreciate your feedback for improvement. We have taken your notes and pass it on to our respective department for improvement. Especially we note on the different sets to the room number due to Astara Hotel is a condotel, so that is why we have 2 differents set of number, we apologize for the inconvenience. We certainly look forward to welcoming you back again to Astara Hotel Balikpapan. Yours sincerely, The Management
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Kadir Sambolangi wrote a tip Sept 2023
East Kalimantan, Indonesia17 contributions1 helpful vote
5.0 of 5 bubbles
"Bring swimming suit for kids."
Read full review
Aris Riza wrote a tip Nov 2021
Sengata, Indonesia5 contributions1 helpful vote
1.0 of 5 bubbles
"It would be better choose another 4 star hotel in Balikpapan"
Read full review
LianSetiani wrote a tip Jun 2019
Jakarta, Indonesia77 contributions16 helpful votes
4.0 of 5 bubbles
"Room facing sea view and high floor is the best"
Read full review
Jeremy5858 wrote a tip May 2018
London, United Kingdom110 contributions93 helpful votes
4.0 of 5 bubbles
"For better sleep, avoid rooms overlooking the swimming pool"
Read full review
SkyNET Computer T wrote a tip May 2018
1 contribution1 helpful vote
5.0 of 5 bubbles
"When room disc a gain ? 🙏😀"
Read full review
Not the right property for you?
There are more places to choose from in the Balikpapan area.
PRICE RANGE
£47 - £53 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
346
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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ASTARA HOTEL BALIKPAPAN - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Astara Hotel Balikpapan
Which popular attractions are close to Astara Hotel Balikpapan?
Nearby attractions include E-Walk Balikpapan Superblock (0.2 miles), Benua Patra Beach (0.3 miles), and Monumen Perjuangan Rakyat - MONPERA (0.3 miles).
What are some of the property amenities at Astara Hotel Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Astara Hotel Balikpapan?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Astara Hotel Balikpapan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Astara Hotel Balikpapan?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Astara Hotel Balikpapan?
Conveniently located restaurants include Open House, Rumah Makan Torani, and Depot Simpang Empat.
Are there opportunities to exercise at Astara Hotel Balikpapan?
Yes, guests have access to a pool during their stay.
Does Astara Hotel Balikpapan have airport transportation?
Yes, Astara Hotel Balikpapan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Astara Hotel Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Astara Hotel Balikpapan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Astara Hotel Balikpapan?
The staff speaks multiple languages, including English and Indonesian.
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