Grand Jatra Hotel Balikpapan
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Grand Jatra Hotel Balikpapan

Jl. Jenderal Sudirman no. 47 Balikpapan Superblock, Balikpapan 76114 Indonesia
Traveller (382)
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Room & Suite (161)
Dining (36)

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About

4.0
#12 of 46 hotels in Balikpapan
4.3 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.7 of 5 bubbles
Service
3.6 of 5 bubbles
Value

Finding an ideal luxury hotel in Balikpapan does not have to be difficult. Welcome to Grand Jatra Hotel Balikpapan, a nice option for travellers like you.

Free wifi is offered to guests, and rooms at Grand Jatra Hotel Balikpapan offer a flat screen TV, a minibar, and air conditioning.

During your stay, take advantage of some of the amenities offered, including a concierge and room service. Guests of Grand Jatra Hotel Balikpapan are also welcome to enjoy a pool and free breakfast, located on site. For travellers arriving by car, free parking is available.

Close to Mahavihara Buddhamanggala (0.9 mi), a popular Balikpapan landmark, Grand Jatra Hotel Balikpapan is a great destination for tourists.

During your visit, be sure to check out one of Balikpapan's popular crab restaurants such as Kepiting Kenari, Dandito, and Ocean's, all a short distance from Grand Jatra Hotel Balikpapan.

During your visit, be sure to check out Monumen Perjuangan Rakyat - MONPERA (0.4 mi), which is a popular attraction within walking distance of the hotel.

Grand Jatra Hotel Balikpapan puts the best of Balikpapan at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Wifi
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
Indonesian

Location

Jl. Jenderal Sudirman no. 47 Balikpapan Superblock, Balikpapan 76114 Indonesia
422Reviews3Q+A54Room tips

Reviews
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Detailed Reviews
Jason Excell wrote a review Sept 2021
4.0 of 5 bubbles
I have stayed in lots of hotels in Balikpapan. Different people have different preferences for hotels but, I recommend staying at this luxury hotel, Grand Jatra Hotel. I had never seen a five-star hotel as good as this in Balikpapan. Our stay at Grand Jatra Hotel Balikpapan was outstanding, we stayed on the sixth floor and the views above there were splendid. The parking area is spacious since it was next to the mall. The service of the hotel, which was excellent. The hotel staff was very welcoming and friendly, I had a wonderful experience at the hotel. Every staff member I encountered, from the check-in to the cleaning staff were delightful, impatient, and sincere to help me. Before I tell my little sister that the breakfast was already closed, she had run out the door. So we decided to eat at the mall. The location of the hotel is perfect, which is next to the mall. Because of that perfect location, We can easily go for food, shopping, etc. Overall it is a good hotel, but there is something that needs to be improved, for example, the WIFI connection and sometimes there are no soaps and towels.
Read more
Date of stay: May 2021
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan
Responded 28 Nov 2021
Dear jasonexcell1, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking time to share your experience during your stay with us. We noted all your comments during your stay. Regarding the WIFI connection also for the soap and towels. We do apologize for the inconvenience that you have experience. Sure your feedback will assist us in further upgrading our guest facilities & services. Once again, thank you so much and we hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Widya Wiryawan General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Moya Merv H wrote a review Jul 2022
Mackay, Australia
4.0 of 5 bubbles
We stayed for one week at the Grand Jatra Hotel Balikpapan last week. From the very first interaction with Huda from the Hotel who collected us at the airport until the farewell when he delivered us back to catch our flight, he and all the staff were so helpful and accommodating to our needs. We are an older couple and I use a walking stick. A special mention to Fitri in the front office who took great care when we had an issue with international banking and the Indonesian phone sim. The food and coffee was good, as was the service in the bar in the evenings. The location is great with E Walk shopping centre right next door. We had a very comfortable stay here.
Read more
Date of stay: July 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan
Responded 12 Dec 2022
Dear moyamervh, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you and we ensure will keep maintain our service to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
liya wrote a review Apr 2023
East Kalimantan, Indonesia
5.0 of 5 bubbles
we enjoyed staying here friendly staff, clean and great room, we choose a deluxe room and quite broad. breakfast was very good but some of the food is already cold. location was perfect at balikpapan superblock so we can go the mall by walking. all around great place to stay.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Jatra Balikpapan, Manajer Umum at Grand Jatra Hotel Balikpapan
Responded 30 May 2023
Dear auliyakirana, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you and we ensure will keep maintain our service to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thair A wrote a review Feb 2020
Dubai, United Arab Emirates
1.0 of 5 bubbles
Not recommended , old furniture , Less cleanliness,
Bugs every where can see on tea & coffee tables also
on walls there are Bugs marked killed i show Bugs photos and video to hotel reception staff. Breakfast should improve better , No soap in bathroom when asked service room and reception they informed that dont have soap in hotel , Bad quality of Shampoo
after used Shampoo my head become white and dry . Bed not comfortable.
Big room.
Read more
Date of stay: January 2020
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Not recommended , old furniture , Less cleanliness, Bugs every where can see on tea & coffee...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan
Responded 3 Mar 2020
Dear Thair660 Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We have noted of your feedback regarding furniture,cleanliness,no soap and Bugs. Currently we not provide bath soap caused of environmental friendly, but we provide liquid soap, it can be request by additional. We do apologize for the unsatisfactory services. Your feedback will certainly assist us to improve our service standards. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to able welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Widya Wiryawan General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
can99 wrote a review Oct 2021
Naples, Florida
+1
1.0 of 5 bubbles
This place is a real dump these days..after covid lockdown ended last year and earlier this year 2021.. this place was pretty clean ..but now it's a dump..with dirty rooms.. filthy Aircon filters and stained bedsheets. Housekeeping in this place is really the worst with no quality control.

I am staying in a junior suite also..which you think would be better..but no.
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Date of stay: October 2021Trip type: Travelled on business
Room Tip: Don't stay here if you want a clean decent room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan
Responded 28 Nov 2021
Dear can99, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We do apologize for the inconvenience that you have experience. We noted all your comments during your stay. Regarding the dirty room, the air conditioner in rooms and also stained in bedsheets. We have share your comment to the department concern and we are seriously working on your comment to avoid it happens again in the future. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to able welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Widya Wiryawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
aldyfebra wrote a review Nov 2021
5.0 of 5 bubbles
I stayed for 2 night at the weekend, highly crowded at same time during events and mall visitors.
I got deluxe smoking room at 5th floor, the room was pretty clean and also near lift which i can acces.
Housekeeping staff i met was friendly and helpful as always like last time i came.
Read more
Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Widya Wiryawan, Manajer Umum at Grand Jatra Hotel Balikpapan
Responded 28 Nov 2021
Dear aldyfebra, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It's a pleasure to serve you during your stay and we wish you have a memorable stay with us. We are so happy and great to read very positive comments from you and we ensure will keep maintain our service and facilities to be more outstanding. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vivek Agarwal wrote a review Aug 2018
Jakarta, Indonesia
1.0 of 5 bubbles
Once again
It happens again

They don’t keep towels in the room
I checked in today
The reception was oh so nice to us

Offered me a juice (claiming it was orange juice) and looked cloudy and white - I was not going to attempt to risk my life on canned juice which was probably expired - looking like dirty lake water - called orange juice

Check in smooth

Come to my room
And find again
No towels

Not a single towel in my room
Called the reception
Waited 30mins
And then someone showed up

With one towel
I sent him back asking for towel for hand wash

Again he came back with one
Then I was kind of fed up

The level of service and quality of service sucks!!!!!

Be careful when you check into this hotel

Don’t venture near the omelette station at breakfast - you will regret it. The omelette is made with soooooo much oil, it’s almost fried omelette. And of course there is just one person making omelettes for a restaurant which can hold up to 100 people. So you might have to accept and eat the fried omelette.
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Date of stay: August 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 19 Aug 2018
Dear Vivek A, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. We do apologize that your experience was less than perfect. Your comment is really important to help us improve our product offerings to our guests. It has been shared to our respective Departments. Sure, your feedback will assist us in further upgrading our guest facilities & services. Despite your less than perfect stay, I hope to be able to welcome you back to Grand Jatra Hotel Balikpapan sometime in the near future. Best Regards, Widya Wiryawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
agus wrote a review Jun 2011
Yogyakarta Region, Indonesia
5.0 of 5 bubbles
This hotel very strategic,near from airport.only 10 minutes.woody furtniture,fresh room,excellent room-spacious,new,clean.delicious breakfast.one building-connect to e-walk-mid up mall in Balikpapan
Read more
Date of stay: June 2011
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fredrik wrote a review Oct 2019
4.0 of 5 bubbles
This is the hotel I stayed everytime I visited Balikpapan. It is connected with the Balikpapan Superblock Mall which makes comfortable if you want to have a dinner or lunch or hang out with your friends.
Read more
Date of stay: April 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 27 Nov 2019
Dear Fredrik711, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It is a pleasure to receive your positive comments. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael Harris wrote a review Jun 2019
Newburgh, Indiana
4.0 of 5 bubbles
Hotel is clean and the staff is good. The best thing is that this hotel is connected to two mall, so a good selection of restaurants nearby. The lobby bar is pretty good as well and several other places that serve alcohol are nearby. Be aware that the hotel becomes crowded with families having small children on the weekends. So can be somewhat loud. Will stay here again.
Read more
Date of stay: June 2019
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: High room away from elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jatrahotelbpp, GENERAL MANAGER at Grand Jatra Hotel Balikpapan
Responded 24 Jun 2019
Dear P7525TRmichaelh, Warmest Greetings from Grand Jatra Hotel Balikpapan.. Thank you for taking your time to provide us feedback of your recent stay at Grand Jatra Hotel Balikpapan. It is a pleasure to receive your positive comments. Once again, thank you so much and we look forward to have your next reservation in our property. Best Regards, Widya Wiryawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hoteltrainer asked a question Aug 2016
New Mexico7 contributions3 helpful votes
Does Grand Jatra have an airport shuttle?
Answer from Carolyn S
Seria, Brunei Darussalam36 contributions20 helpful votes
I had an airport shuttle. I booked it through tip advisor, they tried to charge me extra for it when I arrived and had to argue that the receipt clearly showed it was included in the price. Once that was cleared up is was a great hotel but very noisy.
Hoteltrainer asked a question Aug 2016
New Mexico7 contributions3 helpful votes
Do you have an airport shuttle?
Answer from DSilentTraveler
Pontianak5 contributions
Yes. Just let the hotel know that you need airport shuttle by book it in advance. FYI: there will be additional charge for airport shuttle if you book the hotel from travel agent :)
Answer from jatrahotelbpp
Balikpapan, Indonesia
Dear Rudy L, Salam Hangat dari Grand Jatra Hotel Balikpapan… Sebagai informasi selama 6 bulan ini kami sudah melakukan penggantian untuk spring bed. Demikian informasi yang dapat kami sampaikan. Kami nantikan kembali untuk kedatangan anda di Grand Jatra Hotel Balikpapan. Terima kasih. Hormat Kami, Widya Wiryawan General Manager
can99 wrote a tip Oct 2021
Naples, Florida194 contributions155 helpful votes
1.0 of 5 bubbles
"Don't stay here if you want a clean decent room "
Read full review
Thair A wrote a tip Feb 2020
Dubai, United Arab Emirates49 contributions57 helpful votes
1.0 of 5 bubbles
"Not recommended , old furniture , Less cleanliness, Bugs every where can see on tea & coffee tables"
Read full review
Retno Sujono wrote a tip Nov 2019
Singapore, Singapore634 contributions66 helpful votes
4.0 of 5 bubbles
"Ask FO desk for a room in another side of the café (located exactly in front of the hotel)"
Read full review
Adiswara wrote a tip Aug 2019
Denpasar, Indonesia10 contributions2 helpful votes
3.0 of 5 bubbles
"hight floor for quite room"
Read full review
Michael Harris wrote a tip Jun 2019
Newburgh, Indiana44 contributions59 helpful votes
4.0 of 5 bubbles
"High room away from elevator"
Read full review
Not the right property for you?
There are more places to choose from in the Balikpapan area.
PRICE RANGE
£49 - £65 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
215
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND JATRA HOTEL BALIKPAPAN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Grand Jatra Hotel Balikpapan
Which popular attractions are close to Grand Jatra Hotel Balikpapan?
Nearby attractions include E-Walk Balikpapan Superblock (0.05 miles), Benua Patra Beach (0.4 miles), and Monumen Perjuangan Rakyat - MONPERA (0.4 miles).
What are some of the property amenities at Grand Jatra Hotel Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Grand Jatra Hotel Balikpapan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Jatra Hotel Balikpapan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Jatra Hotel Balikpapan?
Yes, free parking is available to guests.
What are some restaurants close to Grand Jatra Hotel Balikpapan?
Conveniently located restaurants include Open House, Rumah Makan Torani, and Depot Simpang Empat.
Are there opportunities to exercise at Grand Jatra Hotel Balikpapan?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Grand Jatra Hotel Balikpapan have airport transportation?
Yes, Grand Jatra Hotel Balikpapan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Jatra Hotel Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Jatra Hotel Balikpapan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Grand Jatra Hotel Balikpapan accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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