Swiss-Belhotel Balikpapan
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Swiss-Belhotel Balikpapan

Jalan Jenderal Sudirman Balikpapan Ocean Square, Pasar Baru, Balikpapan 76113 Indonesia
pemandangan keluar balkon
Traveller (387)
Superior Guestroom
Room & Suite (112)
Dining (24)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

4.0
#5 of 46 hotels in Balikpapan
4.2 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Swiss-Belhotel Balikpapan is a 4-star international hotel that provides a high quality standard of services and facilities. The hotel is ideally located in the central business and government district, only 15 minutes from Sepinggan International Airport and adjacent to “Balcony City” as the ultimate combination of hotel, mall, serviced apartments and trade centre. Swiss-Belhotel Balikpapan is located near to the sea and offers a variety of entertainment and leisure activities many dining options.The hotel features 230 guestrooms including Presidential Suite, Business Suites, Executive Club Suite, Superior Deluxe and Deluxe Rooms, and 25 apartments including studios, 2 bedroom and 3 bedroom units.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Refrigerator
Hair dryer
Room types
Ocean view
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Harbour View
Mid-range
Languages Spoken
English, Indonesian

Location

Jalan Jenderal Sudirman Balikpapan Ocean Square, Pasar Baru, Balikpapan 76113 Indonesia
518Reviews5Q+A64Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 170
  • 206
  • 94
  • 23
  • 25
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
hilmitan wrote a review Mar 2022
Jakarta, Indonesia
4.0 of 5 bubbles
Overall this hotel is good. Located in city center, mall and shopping center are in walking distance. Actually this hotel has mall nearby, but it was look like almost bankrupt mall. But don't worry, there is another mall located in walking distance.

Food is good, but there is no pastry for breakfast. I always found pastry in every 4 star hotel breakfast buffet menu.

For room, I stayed in room 1221. It has stunning view, but needs some repairs.
There was no reference number to call the hotel staff, even I didn't know where to order in room dining menu.

Bathroom:
Shower switch valve in bathroom didn't not work properly, it couldn't perfectly switch to shower mode. Washbowl sink needs to be changed, it drained water very slow.
Wardrobe:
The wardrobe door didn't close properly.
There was a safety box in the wardrobe but it was locked. It supposed to be opened for guest who use the room.
Read more
Date of stay: March 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 8 Mar 2022
Dear Mr. Hilmitan 
Thank you for taking time to give review about us.

We're glad to hear that you get a good experience during stay with us.
Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services; we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest.
 
Once again, Thank you and we're waiting for your next stay with us.

Best Regards, Management of Swiss Belhotel Balikpapan
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ardianto P wrote a review Oct 2022
5.0 of 5 bubbles
we have 2 main point :
1. the customer service is beyond my expectation, very fast responses to accept dial from bedrooms or meeting room.
2. CHSE aspects, they are completely committed with government current protocols to prevent covid transmission. like providing sanitizers on every corner, 4-5 ply mask usage to every employee, and properly covered disposals to dump out some surgical masks
Read more
Date of stay: October 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: the boss mall besides hotel is very spooky, try to do activities on other malls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 25 Oct 2022
Dear Mr.Arianto, On behalf of Staff & Management of Swiss Belhotel Balikpapan , I’d like to express our since gratitude to you that you had stayed in our property during your visit to Balikpapan We do hope that your experience on your recent event is one of the pleasant ones and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. Thank you once again for your business and we look forward to serving you again in the near future. Please contact us if we can be of further service. We look forward to welcoming you back and thank you for your attention. Wishing you a great Day, Iwan Kurniawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sinrangn2020 wrote a review Jan 2020
Sengata, Indonesia
4.0 of 5 bubbles
Clean, staff friendly and polite. The atmosphere is safe and quiet and is on the edge of the beach and it's easy to enjoy culinary and shopping around the hotel. The hotel facilities are very complete and sufficient to support needs such as sports and leisure. Very pleasant stay at this hotel.
Read more
Review collected in partnership with Swiss-Belhotel International
Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, Director of Sales at Swiss-Belhotel Balikpapan
Responded 28 Jan 2020
Dear our Guest , On behalf of Staff & Management of Swiss Belhotel Balikpapan , I’d like to express our since gratitude to you that you had stayed in our property during your visit to Balikpapan We do hope that your experience during your stay is one of the pleasant ones and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. Once again, Thank you and we're waiting for your next stay with us. Regards Management of Swiss-Belhotel Balikpapan
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Admulyas wrote a review Jan 2021
Depok, Indonesia
1.0 of 5 bubbles
At the first i was checked in, no towels available at my room and found dirty floor towel. I request to receptionist to provide towels and they need couple hours to provide it and i need call receptionist couple times.
Poor laundry services, on the laundry page stated that one day same services and laundry will be delivered at 18.00, the fact is they sent my laundry in the next day in the morning. I cant imagine 4 stars with international reputation has poor laundry services and we not pay cheap for it.
During my stay i need change the room 2 times, 1st time with reason need sterilisation on the level i can accept it, on 2nd time that was not working exhaust on bathroom that causing smelly on the bathroom. They tried to move my room again 3rd time but i refuse it.
Read more
Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 19 Jan 2021
Warmest greeting From Balikpapan On behalf of my team, I’d like to thank you for staying in our hotel and I am also very grateful to have your positive feedback. We do apologize for your convenience during your stayed at Swiss-Belhotel Balikpapan and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. Once again, Thank you and we're waiting for your next stay with us. Regards, Management of Swiss-Belhotel Balikpapan
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rdev1322 wrote a review Dec 2022
Surabaya, Indonesia
1.0 of 5 bubbles
Very bad experience for stay with this property.
Check in 2pm until until 4.15 pm ready
3 times asking to fo ( how about readiness) she say dont know.
4.20 pm room ready but towel not available
We wait until 8.19 pm. 2 times asking about towel to operator ( unbelievable)
This very bad
Amenities room only for 1 person
Breakfast 9am but all finished ( damn)
Oh my godness,, what is this
Bread finish, chicken porridge getting cold
Fruits not refill. Main dishes no taste, better order from gojek for food
Restaurant area very dirty ( i don't know how to manage this restaurant)
This joke?
During breakfast no table available for us
Because a lot of table full plate & cutleries dirty
No one clear up
Around 6table
But no one stay there?
Very ugly for those thing
Parking charge not free
( i was spoked to them, iam stay in swiss belhotel) but she ignore is.
Honestly very dissapointed for stay with this hotel
Read more
Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 25 Dec 2022
Warmest greeting From Balikpapan Dear Mr. Rudi, On behalf of my team, I’d like to thank you for staying in our hotel and I am also very grateful to have your positive feedback. We do apologize for your convenience during your stayed at Swiss-Belhotel Balikpapan and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. Once again, Thank you and we're waiting for your next stay with us. Regards, Iwan Kurniawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sonia wrote a review Feb 2023
Indonesia
1.0 of 5 bubbles
Sales person named Rizal is very pompous, I already booked meeting room with Mrs Arum before and everything goes well until I want to pay my bill, then Mrs Arum told me to contact Rizal because she is in business trip so she insist Rizal to help me.

I send message to Rizal around 11 AM, I asked him to give me the bills and bank account number, he replied he will give it to me after lunch time. After 3 HOURS of waiting, I send him a message AGAIN and he just reply with the bank account number then he said that He only helps Mrs Arum to taking my booking because he said usually he doesn't have the responsibility for my booking because my booking is for personal.
He said he usually handle booking for the goverment and state owned company.
Dude please do you know what is teamwork?

Rizal give me the invoice and official offer after I asked Mrs Arum again.
Very slow respon and doesn't have any common senses.
Read more
Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 27 Feb 2023
Dear Mrs. Sonia, We sincerely apologize for any inconvenience you may have experienced during your stay at Swiss-Belhotel Balikpapan, customer satisfaction is something we take very seriously and we will take appropriate measures to ensure it will not happen again in the future. I appreciate your patience with us and I’m confident your next experience with us will be up to your expectations. Best regards, Management of Swiss-Belhotel Balikpapan
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victor B wrote a review Sept 2022
Los Angeles, California
5.0 of 5 bubbles
I stayed in this hotel and liked it enough to return for a second stay. The rooms were modern and comfortable, I loved the ocean view, the breakfast buffet was good, and the pool was refreshing and nicely out of the direct sun. It has an upscale feel with many business visitors and also guests visiting for events at the hotel. On my second visit I was given a room that unfortunately had a cigarette smell in the bathroom that was drifting into the room, and the front desk addressed the problem immediately by moving me to another room, no questions asked, which I thought was great service. There are several very good restaurants in walking distance along the waterfront. I would certainly stay at this hotel again.
Read more
Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: upper floors have a nicer ocean view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 18 Sept 2022
Dear Mr Victor, On behalf of my team, I’d like to thank you for staying in our hotel and I am also very grateful to have your positive feedback. We do hope that your experience during your stay is one of the pleasant ones and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. Once again, Thank you and we're waiting for your next stay with us. Regards, Iwan Kurniwan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PYJY wrote a review Jul 2021
3.0 of 5 bubbles
I transfered from Novetel to this hotel just to refresh the hotel experence since I have stayed in hotels for monthes due to the pandemic. Common service here is much better beacause of good hehavior staffs, seperate space, and clean enviroment. However the good feelings faded away soon when you have to stare at the extremly slow wed loading. Now everything is not cute anymore...AC is right on top of bed and water is handing on cover always and drops, while my friend dont have such issue.
Read more
Date of stay: July 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 29 Jul 2021
Dear Tbehonest, Warmest Greetings from Balikpapan... On behalf of my team,I'd like to thank you for staying in our hotel and I am also very grateful to have your positive feedback. For the Internet service in we provide personal modem in room , for any further assistance feel free contact our staff with our pleasure to assist you Thank you for your attention and we hope to welcome you back in our hotel. Regards, Management of Swiss Belhotel Balikpapan
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
eva christine wrote a review Nov 2022
Jakarta, Indonesia
3.0 of 5 bubbles
I booked executive room for one night and they give me room 1610. Unfortunately, i found the cracked window glass and thats a big crack. So I call housekeeping staff undername mas Alif to double check and he suggest me to changed the room. And I report it to reception, its ok because they upgrade my order to business executive (1602).
But the bathroom roof is leaky and I cant find any electric socket, there’s one socket on hairdryer holder but only for shavers.
And It would be great if they have more furniture or room decoration in the living room.
Service was good and breakfast quite nice, there’s many various side dish and dessert but maincourse is so bad. Hopefully you can improve the quality.
Read more
Date of stay: November 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 13 Nov 2022
Dear Mr. Evach, On behalf of my team, I’d like to thank you for staying in our hotel and I am also very grateful to have your positive feedback. We do apologize for your convenience during your stayed at Swiss-Belhotel Balikpapan and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. Once again, Thank you and we're waiting for your next stay with us. Regards, Iwan Kurniawan General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dd_ukoy wrote a review Oct 2020
Bandung
1.0 of 5 bubbles
Beyond my expectation for my first time stay in this hotel. The internet did not work , unfriendly staff, dirty at swimming pool area and nothing special you can during your breakfast. My guest called if his laundry did not finish almost two days before he checked out.
Read more
Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Swiss-Belhotel Balikpapan
Responded 18 Oct 2020
Warmest greeting From Balikpapan On behalf of my team, I’d like to thank you for staying in our hotel and I am also very grateful to have your positive feedback. We provide personal modem every room as part of your service, we check internal internet traffic in room very good and we do apologize for laundry service will be improve in future. We do hope that your experience during your stay is one of the pleasant ones and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. Once again, Thank you and we're waiting for your next stay with us. Regards, Management of Swiss-Belhotel Balikpapan
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Eugene S
Kuala Lumpur, Malaysia13 contributions5 helpful votes
In my best knowledge. Swissbell hotel does not have the stench and was a pleasant hotel. I have no complaints of this place. From the numerous stay experience I had.
gunawansyahli asked a question Aug 2017
Jakarta, Indonesia22 contributions7 helpful votes
Halo, apakah tersedia free airport shuttle bila menginap disini? terima kasih
Answer from Doc687
Rochester, Minnesota223 contributions108 helpful votes
I don't believe they have a free airport shuttle
Answer from Yenni77
Surabaya, Indonesia58 contributions12 helpful votes
Hi Mr. Rutul. For weekend rates, they offer you IDR 555.000 nett (include tax, services and breakfast for 2 persons) - deluxe type For normal rates, deluxe room start IDR 678.000 nett (include tax, services and breakfast for 2 persons) - deluxe type Some online travel agent also offer the lower rate with their own promotion. website of swiss-belhotel also offers some special rate (just click it) The connecting mall is Balikpapan Ocean Square but still renovated until May 2017. The other nearest mall is Plaza Balikpapan (only 5 minutes walking) The room is quite big and very clean. The breakfast also very good and many variation.
luluarianti asked a question Oct 2020
Balikpapan, Indonesia
Apakah disetiap kamar terdapat bath tub?
Answer from General Manager
Balikpapan, Indonesia
Kepada yth Ibu Lulu Untuk bath tub only at suite room Terima kasih
Rizal_sjah asked a question Jun 2015
Jakarta, Indonesia147 contributions8 helpful votes
Halo, saya mau tanya apakah ada konektor antara hotel dan mall balcony city? trims
Answer from Timmy_Tjondro
Surabaya, Indonesia342 contributions91 helpful votes
Hotel Swiss Bell terletak di satu area dengan Mall Balcony City (pintu masuk mall dan pintuk masuk hotel saling berhadapan), anda tinggal berjalan sekitar 50 meter masuk ke mall.
Ardianto P wrote a tip Oct 2022
1 contribution
5.0 of 5 bubbles
"the boss mall besides hotel is very spooky, try to do activities on other malls"
Read full review
Victor B wrote a tip Sept 2022
Los Angeles, California91 contributions60 helpful votes
5.0 of 5 bubbles
"upper floors have a nicer ocean view"
Read full review
Lidya I wrote a tip Nov 2021
1 contribution
5.0 of 5 bubbles
"sea view is a best view"
Read full review
NorthStar55895994887 wrote a tip Jan 2020
1 contribution
5.0 of 5 bubbles
"fine and great"
Read full review
B. O. wrote a tip Dec 2019
Central Florida, Florida1 contribution
5.0 of 5 bubbles
"Corner Room with an Ocean View"
Read full review
Not the right property for you?
There are more places to choose from in the Balikpapan area.
PRICE RANGE
£30 - £36 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
230
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

SWISS-BELHOTEL BALIKPAPAN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Swiss-Belhotel Balikpapan
Which popular attractions are close to Swiss-Belhotel Balikpapan?
Nearby attractions include Dluv Bbc Balikpapan (0.3 miles), Kawasan Gunung Batur Kintamani (0.2 miles), and Balikpapan Ocean Square (0.04 miles).
What are some of the property amenities at Swiss-Belhotel Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Swiss-Belhotel Balikpapan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Swiss-Belhotel Balikpapan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Swiss-Belhotel Balikpapan?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Swiss-Belhotel Balikpapan?
Conveniently located restaurants include Ocean's, Bondy Restaurant, and Soto Banjar Kuin Abdhu.
Are there opportunities to exercise at Swiss-Belhotel Balikpapan?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Swiss-Belhotel Balikpapan have airport transportation?
Yes, Swiss-Belhotel Balikpapan offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Swiss-Belhotel Balikpapan located near the city centre?
Yes, it is 0.2 miles away from the centre of Balikpapan.
Are any cleaning services offered at Swiss-Belhotel Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss-Belhotel Balikpapan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
All Balikpapan HotelsBalikpapan Hotel DealsLast Minute Hotels in BalikpapanHotels near Swiss-Belhotel Balikpapan
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire