Novotel Balikpapan
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Novotel Balikpapan

Jl. Brigjen Eri Suparjan no. 2, Balikpapan 76112 Indonesia
Traveller (368)
Deluxe Room
Room & Suite (134)
Good Tea leaves
Dining (39)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

4.0
#6 of 46 hotels in Balikpapan
4.2 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Kids club
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Walk-in shower
Air purifier
Room service
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Green
Harbour View
Languages Spoken
Indonesian

Location

Jl. Brigjen Eri Suparjan no. 2, Balikpapan 76112 Indonesia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Sepingan Airport
671Reviews5Q+A72Room tips

Reviews
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Detailed Reviews
didik s wrote a review Jan 2021
1,391 contribution99 helpful votes
+1
5.0 of 5 bubbles
When checked in I started to feel safe when I was asked to show my Covid test result before signing registration form. All staffs also wore masks and hand gloves. They also have clinic to make sure that they are ready to give medical attention and treatment to all guests.
The room was spacious and I could get additional amenities just a call away and free.
They also gave me choices whether using water from dispenser outside or bottle inside.
The food was also good both in room service and buffet. They also applied health protocol in the restaurant. The GM usually came during breakfast to say hi to all guests.
All staffs were also friendly and helpful.
I might stay here if I have job to do around. I really apreciate their attentions for their guests by providing good service and keeping their guests healthy at the same time.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 3 Nov 2021
Dear Didiks1813, We very much appreciate your comments regarding your stay at Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Warm Regards, Florent Michaud General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rehabya wrote a review Sept 2021
1 contribution1 helpful vote
5.0 of 5 bubbles
So i have many memories in this hotel, because i used to stay there often. This hotel make me happy cause the vibe when we in the hotel its different from other hotel.

This hotel is located in the center of Balikpapan City, the rooms are quite spacious, clean. In the room there is a drinking place for mineral water refill, mineral water refill dispenser is available in the room hallway, complete toileters equipment, the swimming pool is quite spacious, the waiting time there is very spacious and comfortable. The restaurant for breakfast is very spacious and in terms of taste it is still served delicious and still warm and the hotel staff is very friendly.

So I highly recommend this hotel to stay here for family and recreation. Of all the hotels in Balikpapan that I have visited, this hotel is the only one that remains in my memory because I have many memories in this hotel.
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Date of stay: January 2021
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nigel G wrote a review Jan 2020
Singapore, Singapore8,671 contributions1,313 helpful vote
3.0 of 5 bubbles
Stayed at this hotel last week and found it quite adequate for our stay. Rooms were sufficiently spacious and the aircon was in good working order.

There is good management supervision at this hotel with the GM visiting guests at breakfast for feedback, as indeed was the case previously.

I was disappointed by the poor restaurant at The Square restaurant in the hotel. Prawn bisque was cold and tasteless and my salmon main course over cooked and cold. It was not inexpensive. It had an adjacent bar with comfortable seating. I had little time to enjoy the hotels facilities.

Rooms were comfortable and I slept well. Wifi works well.

If your staying here and you need to eat - just slip out of the hotel turning left - down the hill to the sea front and there is an excellent selection of bars and restaurants less then ten minutes walk away and you can’t get lost.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 3 Nov 2021
Dear NigelG407, Thank you for sharing your thoughts and experience on your recent stay with us. It is really pleasing and motivating for us, to receive such compliments from our valued guests, we are glad to know in overall you were satisfied with every effort that we make here in Novotel Balikpapan. We're taking a good note regarding your order Prawn Bisque and already raised the issue with the department to avoid a similar issue in the future. We pay a precious attention to ensuring the consistency of food quality, especially in Square Restaurant. Please do not hesitate to let us know should you have planned your next stay at Novotel Balikpapan. We hope your next visit will be as pleasant as the previous one. Warm Regards, Florent Michaud General Manager
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Tam P wrote a review Nov 2021
1 contribution
2.0 of 5 bubbles
First of all the hotel is barely 3 star so any claims that it is more are completely false , I have stayed here on and off for around 2 years all stays have been forced upon myself and colleagues by our company . The rooms are very tired and feel very dirty with a bad smell of dampness I’ve noticed this in all rooms I’ve stayed in including what I would guess was a suite last summer . Room service menu has plenty listed on it but they don’t have much of what is on the menu and the food i very poor quality. The hotel looks nice on entry but it seems this is the only area that has been kept in good standard . Given the choice this hotel is far down the list for this area having stewed in most of the hotels in the area at some point over the last few years .I have had no issues with the staff they seem helpful and it looks like they are working with what the company have given them. This is a 2-3 star hotel dressed up a little to give the impression of something better
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 3 Nov 2021
Dear Mr. Tam P, Thank you for your detailed feedback on your stay with us. Please allow us to apologize for the inconvenience you encountered. We fully understand your disappointment and frustration that it might have occurred. You will be pleased to know that we are step by step on process to renovate our rooms, as well as other areas such as meeting rooms and continue our main lobby. Also, we already training our team to ensure all of the food in-room service menu must be ready to ordered. It remains a key focus of our commitment to guests in providing new and exciting experiences. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Florent Michaud General Manager
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Muh ihsan F Sahabu wrote a review Nov 2021
1 contribution1 helpful vote
3.0 of 5 bubbles
Best hotel and services. Special thanks for gm novotel balikpapan. Thank you for the service and comfort provided. the power of a smile is the key to the comfort of me and my colleagues during our stay at novotel Balikpapan. the staff and employees are very friendly and all out to provide services in their respective fields. very comfortable room conditions allow me to rest and do work to the fullest. improvement in terms of food is also very significant by ensuring hygienic and very authentic Indonesian taste. hopefully in the future novotel will be more victorious and successful. best regards, M NUR IHSAN F SAHABU
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 21 Nov 2021
Dear Mr. M. Nur Ihsan F Sahabu, We are delighted to read that we could lived up to your expectations. It is very encouraging for the team and me to make guests truly happy and feel comfortable in our hotel. Thank you so much for sharing this encouraging review. The entire team and I look forward to the pleasure of welcoming you back in your next visit at Balikpapan. Best regards, Dewi Ningsih Duty Manager
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Jems K wrote a review Mar 2020
Manado, Indonesia8 contributions3 helpful votes
5.0 of 5 bubbles
The hotel was great, we were welcomed by excellent staff at Novotel Balikpapan.The food we enjoyed during lunch was extremely delicious (Rendang). The restaurant staffs were very friendly and welcome. The General Manager (Mr.Florent) was very kind and professional. Dinda from Guest Relation Officer was extremely attentive, professional and friendly. Her hospitality skills should be considered by Accor. She is a treasure and asset for hospitality industry. I am highly support for her next journey on BTOTY Competition in Malaysia, Indonesia and Singapore.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme T wrote a review Feb 2024
Muir of Ord, United Kingdom107 contributions72 helpful votes
4.0 of 5 bubbles
Was pleasantly impressed with this hotel, definately not a 5 star and just scrapes a four star but overall i was happy.
The hotel staff are all very friendly, and the food i ordered to the room was always very nice.
The room was clean and housekeeping always keen to help or assist.
The beds are comfortable and large.
The only downsides that i encountered and hence losing a star in my opinion was down to the lack of proper hot water in the room, and the swimming pool was not cleaned in the week i was there, looked rather dirty so i gave it a miss.
The hotel is also not situated in the nicest area of town, so i didnt venture out much.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 23 Mar 2024
Dear 303graemet, We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments about how pleasant your stay was with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit BUDIARSO General Manager
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Merlinda A wrote a review Oct 2022
Balikpapan, Indonesia3 contributions1 helpful vote
5.0 of 5 bubbles
What a night we had at Novotel Balikpapan Halloween Festival. Lots of scary character (but funny) with increadible atmosphere. We had so much fun with performance by dj and dancer also food was good tasty and uniq
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Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 31 Oct 2022
Dear Mrs. Merlindaa, Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is very encouraging for the team and me to make guests truly happy and feel comfortable in our hotel. Thank you so much for sharing this encouraging review especially our Halloween festival. The entire team and I look forward to the pleasure of welcoming you back in your next visit at Balikpapan. Best Regards, Dewi Ningsih Duty Manager
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Hojaya Indra wrote a review Dec 2022
Surabaya, Indonesia1 contribution
5.0 of 5 bubbles
Excellent frontliners / receptions service, super friendly and fast check in - out.
Room overall was okay, just need a proper maintenance.
Breakfast was very nice because there are many variative menu.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 28 Dec 2022
Dear Mr. Hojayahong, Thank you for taking your time to share your stay experience with us. It is a pleasure for us to know that you enjoyed the overall of your stay, especially in your special occasion. We hope for your next visit will be as pleasant as the previous one. Once again, thank you for the review and looking forward to see you again. Kind regards, Dewi Ningsih Duty Manager
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KUMAKAVI wrote a review Feb 2022
Malaysia10 contributions1 helpful vote
+1
5.0 of 5 bubbles
The best place to rest and get a good sleep. The Kingcoil mattress and pillows are soft and very comfortable. The room is very clean and neat. The front desk and restro staff are very friendly and humble and helpful. Waiting for every morning breakfast to test the coffees and locally made Jamu. First time I tested the Jamu and it Was good. I stay there for 2 weeks. Special Thanks to Mrs. Dewi, Mr, Chandra, Mr, Rudi, Chef Parwoto..and all.
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Date of stay: February 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Please choose sea view or Swimming Pool view or both, all the room sides are quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Novotel Balikpapan, General Manager at Novotel Balikpapan
Responded 28 Feb 2022
Dear Mr. Kumaran Murugesan, Warms Greeting from Novotel Balikpapan. Thank you for sharing your thoughts and experience on your recent stay with us on Trip Advisor. It is really pleasing and motivating for us, especially Mr. Rudi, Mr. Tjandra, Chef Parwoto, Mrs. Dewi to receive such compliment from our valued guests and we are glad to know in overall you were satisfied with every effort that we make here in Novotel Balikpapan. We would like to thank you for choosing to stay at Novotel Balikpapan and we look forward to welcome you back on your future visit. Best regards, Dewi NingsihDuty Manager
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Report response as inappropriate
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Answer from Novotel_Balikpapan
Balikpapan, Indonesia
Dear Valued Guest, Warm greetings from Novotel Balikpapan! We have received your inquiry, please be informed that our WiFi connection is free in all hotel's area and very suitable for the business travelers. Should you need airport services or any further assistance please do not hesitate to contact us at phone number 62-542-820820. Thank you.
Agung Y.P asked a question Dec 2018
Samarinda, Indonesia
Adakah kamar untuk 4 org dewasa dan 2 anak buat cek in tgl 31-12-2018?
Bram H asked a question Apr 2018
Voerendaal, The Netherlands116 contributions3 helpful votes
Hoe staat het met de renovatie werkzaamheden?
Answer from Miguel Frade
Lisbon, Portugal854 contributions95 helpful votes
Very nice and excelente service. Beautiful hotel.
ahvands asked a question Feb 2015
Tenggarong, Indonesia
kamar yang ada Bath up nya tipe apa aja ya?
Answer from Antonshelim
Medan, Indonesia
di tipe 2 single bed superior juga ada bath up nya..
Ultravanila wrote a tip May 2024
Samarinda, Indonesia22 contributions1 helpful vote
5.0 of 5 bubbles
"Ask for the higher room, night view from the room is incredible. "
Read full review
Kadir Sambolangi wrote a tip Sept 2023
East Kalimantan, Indonesia17 contributions1 helpful vote
5.0 of 5 bubbles
"If attending a meeting in the hall, book room as early as possible. Otherways, no room will be available and stay a nearby hotels."
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Haikal P wrote a tip Apr 2023
50 contributions23 helpful votes
2.0 of 5 bubbles
"Choose another hotel"
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Riska R wrote a tip Mar 2023
1 contribution
5.0 of 5 bubbles
"ask for a sea view and a high floor. the view is stunning"
Read full review
Peter F wrote a tip Aug 2022
Samarinda, Indonesia14 contributions1 helpful vote
1.0 of 5 bubbles
"Ask many times, ask frequently."
Read full review
Not the right property for you?
There are more places to choose from in the Balikpapan area.
PRICE RANGE
£37 - £45 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel balikpapan hotel balikpapan, balikpapan novotel
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
198
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL BALIKPAPAN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Novotel Balikpapan
Which popular attractions are close to Novotel Balikpapan?
Nearby attractions include Balikpapan Plaza Shopping Center (0.6 miles), Melawai Beach (0.5 miles), and Pentacity Shopping Venue (0.3 miles).
What are some of the property amenities at Novotel Balikpapan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Balikpapan?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Novotel Balikpapan?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Novotel Balikpapan?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Novotel Balikpapan?
Conveniently located restaurants include Ocean's, Bondy Restaurant, and Soto Banjar Kuin Abdhu.
Are there opportunities to exercise at Novotel Balikpapan?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Novotel Balikpapan have airport transportation?
Yes, Novotel Balikpapan offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Novotel Balikpapan located near the city centre?
Yes, it is 0.3 miles away from the centre of Balikpapan.
Are any cleaning services offered at Novotel Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Balikpapan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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