Platinum Hotel & Convention Hall Balikpapan
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Platinum Hotel & Convention Hall Balikpapan

Jln. Soekarno Hatta No. 28, Balikpapan 76125 Indonesia
Traveller (454)
Desain kamar 2
Room & Suite (52)
Canton Restaurant
Dining (29)
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About

5.0
#2 of 46 hotels in Balikpapan
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.9 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Platinum Hotel & Convention Hall Balikpapan offers the perfect mix of business and pleasure located within International Airport, Business District, and Semayang Harbour. A place that defines trends, invents cuisine, and make life incredibly entertaining.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Free airport transportation
Valet parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Indonesian
583Reviews2Q+A21Room tips

Reviews
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Detailed Reviews
beth h wrote a review Jan 2020
Adelaide, Australia5 contributions
5.0 of 5 bubbles
Very much enjoyed my stay. Great staff, friendly, helpful. Highly recommend. Room clean but fridge not on and no minibar. Probably a good idea to let guests know if alcohol is ordered through room service then cash payment on delivery required.
Food great. Pool lovely.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuar_GM, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 17 Jan 2020
Dear Mrs. Beth, Thank you for your review and recommendation after staying at Platinum Hotel & Convention Hall Balikpapan. All of the team members here are happy to know that our taste of food, services, and facilities like the swimming pool are meet your expectations. We do apologize for your inconvenience caused by the beverage order system. We will share with our team and put it as first priority to be fixed up to make our service better in the near future. Mrs. Beth, Thank you once again and we look forward to welcoming you back in the near future. Best Regards, Yanuar Kurniawan General Manager
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Mia F wrote a review Dec 2020
Jakarta, Indonesia8 contributions
5.0 of 5 bubbles
My husband and I often travel to Balikpapan and Platinum Hotel is the best hotel we've ever stayed. And since then we never stay in other hotel in Balikpapan. We stayed in Junior suite, the size big enough, all looks tidy with a comfortable bed. The room very clean, spotless and same with the bathroom. When we come to the room the door still seal with the label say the room already clean and also use disinfectant, which in covid situation we really aware with health protocol. Even before you go in the lobby entrance guest going with disinfectant room.
The environments in the hotel very warm, the staff always smile and friendly, front desk, bar and restaurant staff, they are great. And thanks for mba Lia, who always make room available for us and listen to us. And another thing what I really like with this hotel, they listen your voice, mean they not just only listen but they do something about that. Small thing like greeting card and some cake in the mini bar room are very sweet 😊. They also have quiet lots selection food for breakfast. So if you looking for hotel in Balikpapan, Platinum is the best choice.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuar Kurniawan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 11 Dec 2020
Dear Ibu Mia, Warmest Greetings From Platinum Hotel & Convention Hall Balikpapan, Thank you so much for giving us some good comments after staying at our hotel. The entire team members here from the sales team represented by Ibu Lia, the front office team, to the bar & restaurant team are always happy to welcome you back as our family members here at Platinum Hotel. In the pandemic situation nowadays, we always provide hygiene and health facilities from the entrance of the hotel with a sterilization chamber, hand sanitizer everywhere, disinfected, and sealed room before guest check-in. Hopefully, it could give comfort and a trusted feeling for all our guests who want to stay at our hotel. Ibu Mia, Thank you once again for becoming our loyal guest, we look forward to welcoming you and your husband back to Platinum Hotel & Convention Hall Balikpapan in the near future. Best Regards, Yanuar Kurniawan General Manager
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303ashley5 wrote a review Oct 2020
Colorado5 contributions1 helpful vote
5.0 of 5 bubbles
I stayed at the Platinum the night before my 32nd birthday. When Platinum found out that I wanted to wake up in the comfort of their room for my birthday they wanted to do something special for me. They treated me with a beautiful round of Happy Birthday and a yummy piece of Tiramisu cake. Beyond making me feel special for my birthday, that wanted to make sure I felt special as their guest. The wait staff on the rooftop, the manager of the restaurant, the barista in the cafe, and any staff I met anywhere in the hotel asked me how I was and if there was anything they could do to make me more comfortable. I truly appreciated their hospitality and returned the next week for a two night mini staycation that was equally as exceptional. They have great gym facilities, a beautiful pool and the best view in Balikpapan. I look forward to my next staycation with them soon.
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Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuar Kurniawan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 24 Oct 2020
Dear Mrs. Ashley, Thank you so much for taking the time to leave a highly recommended review for Platinum Hotel & Convention Hall Balikpapan. The entire hotel team here were delighted, and could not be more rewarding for us to know that our services and facilities such as gym, beautiful pool and its view are meeting your expectation. We try to do our best to all of our guests to make them satisfied, as we did to you by giving a little bit surprised for your birthday through our Guest Relation Officer and Front Office Manager once we knew that you will have your birthday on your check out date. Hopefully, you will remember us on your special day. Thank you once again for your comments to all of our team at the rooftop terrace, one of your favorite places to spend the evening time, from the waitress, the barista, and the manager. It will be our motivation to keep all of our services at a high level in the future. Mrs. Ashley, best wishes from all of us at Platinum Hotel & Convention Hall Balikpapan, We look forward to welcoming you back in the near future. Stay Safe & Keep Healthy. Best Regards, Yanuar Kurniawan General Manager
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Ageng P wrote a review Jul 2020
1 contribution
4.0 of 5 bubbles
It's kinda a nice hotel, love the hospitality, atmosphere, and also the facilities. But it's located a bit far from the city center of Balikpapan. It will take extra cost when you want to go to the city center if you don't bring your own vehicle.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuar Kurniawan, Other at Platinum Hotel & Convention Hall Balikpapan
Responded 1 Aug 2020
Dear Bapak Ageng Prasetyawan, Thank you for spare your valuable time to write a review after staying at our hotel. We always do the maintenance to keep our facilities in good condition and make our guests satisfied. We take your compliment for our atmosphere, facilities, and hospitality as our motivation to put our products always in high standard. We do apologize for our hotel location where takes a little bit distance to the downtown, but our hotel also provides a free shuttle from and to the Mall in the center of the city and Airport for all of our guests who don't bring their own car. Bapak Ageng, once again, thank you so much, and we look forward to welcoming you back at Platinum Hotel & Convention Hall Balikpapan in the near future Best Regards, Yanuar Kurniawan General Manager
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Escape50503989591 wrote a review Sept 2023
1 contribution
4.0 of 5 bubbles
Me and the other 5 film crew from the UK were staying here for 24 nights! And Platinum Crew has been AMAZING and very helpful! Because film crew can be a pain in the a** :D with our heavy equipments, in and out, earliest take away breakfast, delivery package, storages, and many things, so to find an adaptable hotel yet w/ a luxury, comfort, and good service is sometimes can be hard to find. However, Platinum always been able to providing what is best for us, since the beginning deal with Anisa, to the service and kindness from Pingky, receptionist, Kalimaya Massage & Spa, Palladium, concierge, bell boy, security, cleaning service! Everyone is amazing. Thanks very much for all your help, defienetely will come back one day!
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Platinum Balikpapan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 15 Sept 2023
Dear Escape50503989591 It is always a pleasure to read such a great review from our loyal guest. We appreciate your feedback regarding our service, other thing as well as breakfast. We are always grateful when our guests share their positive feedback and highlighted the best of what our team has to offer and hope to welcome you back again very soon ! Best regards J Budi General Manager
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Nigel wrote a review Jul 2021
1 contribution2 helpful votes
5.0 of 5 bubbles
What an amazing staycation. Nice play with great view. The room is very clean and comfort. The rooftop terrace has various option of menu and taste is good, the vibe was calming. For the breakfast also have many choices, they also provide traditional foods. Btw the parking lot need to be improve because it is an outdoor area.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuar Kurniawan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 22 Jul 2021
Dear Mr. Nigel, Warmest Greeting from Platinum Hotel & Convention Hall Balikpapan, Thank you so much to spare your valuable time writing some comments about our hotel such as the room, rooftop terrace, and also the variety of the menu. It is a great motivation for all of the hotel team members to keep our facilities and services on the top level. We do apologize for the inconvenience about our outdoor parking lot, it will be our concerned to provide better facilities in the future. Mr. Nigel, thank you once again, and looking forward to welcoming you back to the next staycation at Platinum Hotel & Convention Hall Balikpapan Best regards, Yanuar Kurniawan General Manager
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Mutia A wrote a review Nov 2021
1 contribution
4.0 of 5 bubbles
Overall is good, there is still a lot improvement though.

The fitness centre area is quite big and a lot of variety of fitness equipment. The breakfast is sufficient enough to start your day, but they should change the juice cause it is too sweet. Not real fresh juice.
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Date of stay: November 2021Trip type: Travelled on business
Room Tip: Try the rooftop Bar. It is a perfect place to have some drink after work and enjoy the city view...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuar Kurniawan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 15 Dec 2021
Dear Ms. Mutia, Thank you for sparing your valuable time to write some comments after staying at our hotel. It is nice to know that you try our fitness center and its facilities. On the same floor, you can also enjoy the spa, hot & cold whirlpool, steam, and sauna as well. We do apologize for the juice taste at palladium restaurant when enjoying your breakfast time there and It will be our first priority to fix up, in order to make our products better than before. Ms. Mutia, thank you once again for your constructive review, we look forward to welcoming you back to Platinum Hotel & Convention Hall Balikpapan in the near future. Best Regards, Yanuar Kurniawan General Manager
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Yuri wrote a review Aug 2022
1 contribution2 helpful votes
5.0 of 5 bubbles
I would say PLATINUM is the best hotel yang ngasi kalian semua real value of hospitality, dengan front door yang clean bangett pokonya kalian bakal di sambut kaya every single of were VIP guest. Pas masuk kekamarnya Boommm!! Thats the real heaven cape abis penerbangan Batam- jakarta- Balikpapan seketika ilang kerna kamarnya gede bersih bangett bener2 what i expected bangett
Keramahan kehangatan staf yang gokil parahh, i met best dude Mr. Dapit you guys need to meet these guy he is damn cool. Ada pak Gede pemilik roof top yang ramah banget and don't forget cari Mrs. Pingky dia bakal ngajak kalian chit chat seru dan kalian bisa tanya apa aja seputaran destinasi wisata lokal yang bisa kalian kunjungi Cleary she's human google lol.

Pokonya ini hotel recommended regarding to me wkwkkw

Surely i Will come back to these place..
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Platinum Balikpapan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 3 Nov 2022
Yang terhormat Yurijalanjalan15 Platinum Hotel Balikpapan want to first and foremost thank you for your posted such positive comments in regards to your past stay. We appreciate your sharing your comments with the TripAdvisor community. Gede, Dapit, Pingky and all staff will welcoming you back. Thank you and best regards J Budi General Manager
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Surya D wrote a review Oct 2020
Samarinda, Indonesia5 contributions1 helpful vote
5.0 of 5 bubbles
Thank's to Platinum Hotel Balikpapan, especially Mr. Yamin as the reception manager.

We had an extraordinary experience, from arrival, dinner on the roof top terrace, until check out.

The entire crew on duty, served us very well. Prepare a junior suite with various amenities plus attractive discounts for the dinner menu on the roof top terrace.

Then Mr Yamin, with great care, was present at all times to make sure we had an unforgettable stay.

Great hotel, great crew, a package with very good management, in working together to give satisfaction to every hotel guest.

Thanks for the extra ordinary experience.

Regards,
Surya
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yanuar Kurniawan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 13 Oct 2020
Dear Mr. Surya, Warmest Greetings From Platinum Hotel & Convention Hall Balikpapan, Thank you to share the great moment after staying with us. All of our entire team members are happy after reading your review, which showed that you were satisfied with our facilities and special services represented by our Front Office Manager, Mr. Yamin, the Food & Beverage team for their support at the rooftop terrace, and House Keeping team who make your junior suite room was clean and with complete amenities. Here, in the Platinum Hotel & Convention Hall Balikpapan, we work as a good team to ensure all the facilities and services are perfectly delivered with high standards to all of our guests. We will try to keep it as our standard and do some more actions to make our hotel in the best condition all the times Mr. Surya, Thank You once again, and we look forward to welcoming you back in the near future with better facilities and services. Best Regards, Yanuar Kurniawan General Manager
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Intan Fajrian Nurika wrote a review May 2022
Barabai Timur, Indonesia3 contributions
5.0 of 5 bubbles
We stayed here just for a night to celebrate my husband's birthday only but the services were excellent.
From the room, it's quite spacious, clean, complete with complete toiletries and bar complimentary (water in bottles, tea, coffee, sugar, general stuff), couple slippers and towels.
We also had dinner in room last night. We ordered Sop Buntut and Fried Rice. It was nice, not that perfect as its not that hot when served but the taste is good.
The breakfast service was great too. They had various types of food from Indonesian to western.
The best was the hospitality of the staffs.
From check in counter service, restaurant service, and even one of the staffs, ms Tasya was so helpful and kindly prepared my special request to give birthday surprise for my husband.
Overall, today was one of my best moments staying at Hotels in Balikpapan, especially with Platinum Hotel.
Thank you
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Platinum Balikpapan, General Manager at Platinum Hotel & Convention Hall Balikpapan
Responded 20 May 2022
Dear Mrs. Intan, Thank you for sparing your time to give some good comments after staying at Platinum Hotel & Convention Hall Balikpapan. It is our pleasure to know that our facilities, from the hotel room completed with toiletries, the breakfast and the helpful of one of our team members Tasya, could make your stay memorable. As the best 4-star hotel in Balikpapan, we always keep our facilities and service at the highest level. You can enjoy the clean, cozy, and spacious rooms with high-speed free internet and 40 international channel TV, also rain shower, and a private hairdryer in the bathroom during your stay and of course, the most happening in town, Rooftop Terrace on 11th floor with 360-degree city view and live music every day from our home band Mrs. Intan, thank you once again for your feedback and We look forward to welcoming you back in the near future with hospitality from the heart. Best Regards, Novan Andhika Front Office Manager
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erikfirman asked a question Nov 2017
Samarinda, Indonesia130 contributions12 helpful votes
Hai,adakah tipe kamar di Platinum yg mempunyai bath tub?
Balikpapan, Indonesia6 contributions
Dear Bapak Erik Firman, Untuk kamar dengan bathtub tersedia di tipe Junior Suite, Executive Suite dan Platinum Suite. Regards, Yanuar Kurniawan Executive Assistant Manager
Balikpapan, Indonesia6 contributions
Hi Karsten, apologize for the late response. We do have a free airport transfer. Thank you very much for staying with us and we're looking forward to welcoming you again. Best regards, Ms. Juanita Putri - Director of Sales & Marketing
Luthfi P wrote a tip 10 May
1 contribution
4.0 of 5 bubbles
"Who that's looking a quite place for staying. Not recommend to use room at 9-10 Floors. No silencer provided at rooms."
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Anja B wrote a tip Mar 2024
Malta6 contributions2 helpful votes
5.0 of 5 bubbles
"Must book this hotel when in town"
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Navigate52993582977 wrote a tip Mar 2024
1 contribution
4.0 of 5 bubbles
"For Ramadhon is could as choice"
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adeline s wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"the pool have a good view "
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natasya c wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"you need to take a shot photo at their rooftop tho"
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Not the right property for you?
There are more places to choose from in the Balikpapan area.
PRICE RANGE
£37 - £56 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
200
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PLATINUM HOTEL & CONVENTION HALL BALIKPAPAN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Platinum Hotel & Convention Hall Balikpapan
Which popular attractions are close to Platinum Hotel & Convention Hall Balikpapan?
Nearby attractions include E-Walk Balikpapan Superblock (2.7 miles), Pasar Inpres Kebun Sayur (1.1 miles), and Balikpapan Plaza Shopping Center (2.7 miles).
What are some of the property amenities at Platinum Hotel & Convention Hall Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Platinum Hotel & Convention Hall Balikpapan?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Platinum Hotel & Convention Hall Balikpapan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Platinum Hotel & Convention Hall Balikpapan?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Platinum Hotel & Convention Hall Balikpapan?
Conveniently located restaurants include Ocean's, Dandito, and Kepiting Kenari.
Are there opportunities to exercise at Platinum Hotel & Convention Hall Balikpapan?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Platinum Hotel & Convention Hall Balikpapan have an airport shuttle?
Yes, Platinum Hotel & Convention Hall Balikpapan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Platinum Hotel & Convention Hall Balikpapan have airport transportation?
Yes, Platinum Hotel & Convention Hall Balikpapan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Platinum Hotel & Convention Hall Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Platinum Hotel & Convention Hall Balikpapan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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