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Aston Pontianak Hotel & Convention Center

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Aston Pontianak Hotel & Convention Center
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325 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Reviewed 4 days ago NEWvia mobile

There has never been a sadness that can't be cured by breakfast food, dimsum 😍 my family and I really love to eat dimsum in the morning. And today we ate dimsum in aston pontianak hotel, all of us think that the dimsum were so delicious.

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Helpful?
Thank Yesica C
Reviewed 3 weeks ago via mobile

Come and visit Hotel Aston Pontianak.. You will find a beautiful place with exotic view.. there are swimming pool, gym center, and also dinasty Chinese Restaurant.. At this restaurant you can eat dim sum, steamboat and also another food.. hmm... yummy...😋

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Helpful?
Thank FeRi Y
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear FeRi Y, Thank you for taking the time to give us an excellent review. We can not be happier to read your wonderful comment about our hotel. Your generous comments about our facilities, foods, and Dim Sum are highly appreciated. We are very glad that you had a pleasant stay with us. Thank you for celebrating New Year with...

Jakarta Barat
Reviewed 4 weeks ago

Check in & check out took > 20 minutes Resepsionist was not friendly & didnt smile at all while gave their service (check in & check out) Deluxe room near to caffee shop so it was noisy until 11 pm Some part of Restaurant floor near to swimming pool wa broken

Review collected in partnership with this hotel
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Helpful?
Thank Kakakeanu
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Kakakeanu, Thank you for leaving us a feedback as our guests' comfort is second to none. Please accept our apologies for the inconvenience that we may have caused you during your stay with us. As we have live music performance for our guest to enjoy every night at our Lounge area start from 7.30 PM until 10.30 PM, we...

Reviewed 4 weeks ago

This is one of the best hotel in this town. Located at city centre. So neat and good service. Here is also has an basement. The foods here are good to, from western, indonesian to chinese food. Really recommended hotel. I wish i can stay here longer. Here's people are also so friendly.

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Helpful?
Thank Babyputric
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Babyputric, What a great review to receive. Thank you!You just made our day with your kind review. We are delighted to hear that you felt like home while staying with us. It is truly awarding to know that we have successfully managed your stay turned into a memorable one. We highly appreciate your kind words about our location, foods...

Kab Gresik
Reviewed 5 weeks ago

Parking area need to enlarge, when we are coming the hotel, we have first seeing and have image, the hotel is small, have no enough garden, yard and parking area, dirty. But it is different with the interior, the interior are clean. Thank you

Review collected in partnership with this hotel
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Helpful?
Thank mardadam
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear mardadam, Thank you for taking your valuable time in leaving us your feedback. We highly appreciate your feedback as it is the best source for us to evaluate the quality of our product and service in delivering the delightful moments of heartfelt service to our guests. Currently we have the most spacious lobby and rooms in the town as...

Bandung
Reviewed 20 December 2016

I surprises, for my stay now it was less than I expected. It's services was surprisingly dissapointed. I have to wait my room ready for almost two hours, I can input my bill on cafe to my room bill. Please do it better later.

Review collected in partnership with this hotel
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Helpful?
Thank Aghnia F
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Aghnia F, Thank you for taking your valuable time to share your feedback for Aston Pontianak Hotel & Convention Center. First of all, we would like to apologize for any inconvenience that may we have caused you during your stay with us. Please rest assured that your comment is well received and i have taken a serious discussion with...

Jakarta, Indonesia
Reviewed 18 December 2016

Overall, it's good, but the music sound was very annoying on night. It's from the bar besides Aston Hotel. It can be better if Aston hotel solve this issue. The sleep quality of the guest is priority.

Review collected in partnership with this hotel
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Helpful?
Thank rangga216
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear rangga216, Thank you for your candid review of your recent stay at Aston Pontianak Hotel & Convention Center. I do regret to know that your staying experience was not a complete satisfaction. Your comment is extremely valuable to us as we strive to improve with each and every stay. Please rest assured that your comment is well received and...

Jakarta, Indonesia
Reviewed 9 December 2016

The hotel is in the center of Pontianak, not far from the main road.The hotel is nice, clean, and cozy room. The breakfast buffet was an impressive spread and the food varied daily. All of it a taste treat. The Chinese restaurant in the lobby served the best dim sum we have had in years. This hotel is very recommended...

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Helpful?
Thank Vry_Felicity
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear AvRy_Felicity, What a wonderful review to receive!Thank you so much. We are very honored and humbled to receive such compliments from our guest like you. It's an amazing to know that we have successfully managed your stay into a memorable one. Thank you for highlighting our Dim Sum, we serve fresh Dim Sum daily with the best ingredients. Again...

Reviewed 9 December 2016 via mobile

The rooms were spacious, but need abit of cleaning maintenance for toilet. Some toiletries were not provided. Dimsums were delicious even it was quite expensive, but tolerate-able for hotel price. Breakfast has many varieties.

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Helpful?
Thank meyz s
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear meyz s, Thank you for taking your valuable time to share us your feedback. We appreciate your constructive feedback about the room cleanliness as it helps us to improve our service. Please accept our sincerest apologies for any inconvenience occurred during your stay with us and we will address the matter to our team. Should you have more concerns,...

Reviewed 7 December 2016 via mobile

We had breakfast here several times with family and friends. The food was delicious and nice, and a great value for the price. The servers here are just friendly. Wonderful restaurant and will visit here again of course.

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Helpful?
Thank Aries G
Aston_Pontianak, General Manager at Aston Pontianak Hotel & Convention Center, responded to this review

Dear Aries G, Thank you for the awesome review!Very happy to know that you, your family and friends enjoyed your dining experience with us. I can not agree with you more that our restaurants serve a wide selection of food with affordable prices. I believe our Food and Beverage team would be very excited to read your comment. It was...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Aston Pontianak is a modern International 4 star Hotel with vast conference and exhibition facilities committed to the highest international standards and a wide range of facilities to suit the needs of conference delegates, corporate business travelers and families on joyful weekend trip. ... more   less 

Additional Information about Aston Pontianak Hotel & Convention Center

Address: Jl. Gajahmada 21, Pontianak 78121, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Price Range: £29 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aston Pontianak Hotel & Convention Center 4*
Number of rooms: 153
Reservation Options:
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Also Known As:
Aston Pontianak Hotel And Convention Center
Aston Pontianak Hotel Pontianak
Hotel Style:
#1 Luxury Hotel in Pontianak
#1 Spa Hotel in Pontianak
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Questions & Answers

Questions? Get answers from Aston Pontianak Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best location and best customer service”
 of 5 bubbles jonit936, 11 Sep 2016 | Read review
“Executive room on the third floor has quite big space”
 of 5 bubbles Rachelzie, 31 Aug 2016 | Read review
“If you find yourself needing a place to stay in Pontianak, I recomend the Aston, Pontianak”
 of 5 bubbles wildliferescue, 12 Aug 2016 | Read review
“higher floor”
 of 5 bubbles NettyGan, 31 May 2016 | Read review
“Rooms on the south side are quieter”
 of 5 bubbles verenars2016, 23 May 2016 | Read review
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