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Swiss-Belhotel Borneo Samarinda

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149 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Reviewed 4 weeks ago

For business trip this hotel is was great. Comfortable, various of menu is good. Advice: add more personnel at front office to handle when guests come over from 2 guest. Keep the good work for service and hospitality

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Helpful?
Thank isyana d
Brisbane, Australia
Reviewed 14 December 2016

The Hotel is making an effort with ongoing renovations. It remains in a great central location in Samarinda and the management are ensuring that the welcome is pleasant and enjoyable. On my last visit they surprised us with a birthday cake to celebrate our sons 2nd birthday! Its those little extra touches that make all the difference.

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Thank nicklamport
Jakarta Selatan
Reviewed 30 November 2016 via mobile

Stayed at this hotel for 2 good night sleep... Ac not cold as expected but with full power fan and lowest temperature its good enough after a while. Some lamp need to be replaced. Try to call 0 for new lamp but nobody answer. Got 2water bottled, too bad they use 'club' water which taste a bit salty, buy your...

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Thank Lisa S
Salatiga, Indonesia
Reviewed 26 November 2016 via mobile

Nice hotel and very recommended! Have strategic place beside scp mall! And in central city of samarinda! Good service and delicious breakfast! Have nany facilities and very good service! Nice place nice view!

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1Thank wijaya_nugroho
Sydney, New South Wales, Australia
Reviewed 21 September 2016

Room was comfortable with good air conditioning, and staff were very friendly. Located next to a mall which was convenient for choice of inexpensive meals. Buffet breakfast had good range of food. Some problems with one of the lifts.

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Thank edehaas
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Thank you for taking the time to tell us of your recent stay with us. Your comments are important to us and rest assured I will pass on your comments to my team thank you. May I apologise in the case of the lift. I am happy to report that the spar part has arrived from Jakarta and the...

Jakarta Utara
Reviewed 2 September 2016 via mobile

when you come to samarinda, i will recomend this hotel. it is clean and quite hotel but it situate on the strategic place. the restaurant is a standard for four stars hotel. thr equipments of the toilet are ready and the officer will be ready to help.

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Thank ramdansyah b
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Ramdansyah Firstly I thank you for staying at Swiss-belhotel Samarinda during your recent visit to East Kalimantan. Also thank you for taking the time to give us some valuable feedback in regards to your recent stay. I will certainly pass on your comments to the teams concerned, thank you. If you would like to experience a new class of...

Reviewed 22 June 2016

For service and rooms are excellent, but for wifi when I stay for 3 days can't access it,complain many times for three days and no action to fix it. until check still can't access.. must quick to solve this problem

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Thank arman c
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Arman Thank you for taking the time to share with us about your recent stay at Swiss-belhotel Borneo Samarinda. I am happy to hear that you you found the services at the Hotel to your liking, comfortable, clean and great service. In regards to the problems with the internet we have since checked with our provider and also tested...

Malang
Reviewed 10 April 2016 via mobile

Talking about this hotel? There will be no end seemed to return to my home. Strategically place, clean room, close to mall (SCP), friendly service, a swimming pool, gym, spa, breakfast varied etc. Last but here I felt there was a decrease in the quality of breakfast due to the very standard and not varied. I suggest that added a...

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Thank Mazheem
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from East Kalimantan, Samarinda Thank you firstly for choosing us as your prefered Hotel while you visited Samarinda. Also for taking the time to give myself and my team some valuable feedback of your experiences during your stay. I, as with you many guests that stay in our property I agree that many like our property for it's location...

Reviewed 1 March 2016 via mobile

Stay here for about 10days, clean room, nice swimming pool, nice gym, good breakfast, near mall.. Easy to find food outside hotel. But aircon in the alley, in the lift not cool at all. Aircon room sometimes feel hot even set to lower temp.

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Thank Wilmar_eko
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings Eko Thank you for choosing Swiss-Behotel Borneo Samarinda as your prefered Hotel while staying in East Kalimantan. I / we appreciate you taking the time to let us know how your stay was during your 10 days with us. In regards to your comments I am happy to say that I believe we have fixed the issues you experienced...

Balikpapan, Indonesia
Reviewed 20 February 2016

We use the deluxe room. The room was good, neat. During my visit, there were an prom-night event and it was Chinese new year, so the hotel seems crowded, especially the restaurant for breakfast (near the pool), it small space seem very crowded to coverl all the guest. It lift also small, so you can easily bump to other when...

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Thank ipin4u
Swiss-Belhotel_Smd, General Manager at Swiss-Belhotel Borneo Samarinda, responded to this review

Greetings from East Kalimantan Firstly may I say thank you for choosing Swiss Belhotel Samarinda as your "prefered" hotel while staying in East Kalimantan. I must commend you on your excellent choice on booking an Deluxe room as they give you great views of the Mahakam River. Next time may I suggest for a special treat to sample the newly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Swiss-Belhotel Borneo Samarinda, the first four star international hotel in Samarinda. Consist of 186 rooms, ranging from Superior to Presidential Suite. Facilitated with business centre, meeting and ballroom, swimming pool and cafe. Located in the city centre and adjacent to Samarinda Central Plaza Mall. ... more   less 

Additional Information about Swiss-Belhotel Borneo Samarinda

Address: Jln. Mulawarman No. 6, Samarinda 75112, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Samarinda
Price Range: £33 - £51 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Swiss-Belhotel Borneo Samarinda 3.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Swiss-Belhotel Borneo Samarinda Hotel Samarinda
Hotel Style:
#3 Spa Hotel in Samarinda
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Questions & Answers

Questions? Get answers from Swiss-Belhotel Borneo Samarinda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room with river view and corner”
 of 5 bubbles isyanad, 22 Dec 2016 | Read review
“River view rooms are a bonus!”
 of 5 bubbles nicklamport, 14 Dec 2016 | Read review
“choose any high lever floor with facing back of hotel will give you more peacefull night sleep.”
 of 5 bubbles ddjohanes, 28 Apr 2015 | Read review
“Take the river view but expect traffic noise and pay more!”
 of 5 bubbles Koya330, 8 Mar 2015 | Read review
“Don't be in a hurry ........... no body care there”
 of 5 bubbles DBadalucco, 29 Jan 2015 | Read review
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