PHULAY BAY, A RITZ-CARLTON RESERVE (Krabi, Thailand) - Resort Reviews, Photos & Price Comparison

4.5

Excellent

981 reviews

Location

Cleanliness

Service

Value

Travellers' Choice 2018 Winner

Certificate of Excellence

Phulay Bay, A Ritz-Carlton Reserve, invites you to experience your own secluded oasis at our luxury resort in Krabi, Thailand. Beyond the limestone mountains that rise from Thailand’s Andaman Sea, the virgin rainforests, and the ethereal beaches and crystal clear waterfalls, you will find a paradise that awaits - Phulay Bay, A Ritz-Carlton Reserve. Our luxury waterfront hotel is one of the world’s most spellbinding destinations and one of the most glorious resorts in Thailand. Stay with us and embark on a voyage of discovery, at our retreat in Krabi, where the natural splendor and charm of the island blends blissfully with an aura of luxury and serenity. Guests access our luxurious sanctuary from Krabi or Phuket Airports, and they at once experience the thrill and convenience of our exotic Phulay Bay waterfront resort.

Full view

Property amenities

Pool

Free Parking

Free High Speed Internet (WiFi)

Fitness Centre with Gym / Workout Room

Restaurant

Spa

Room Service

Bar/Lounge

Breakfast included

Airport Transportation

Babysitting

Banquet Room

Business Centre with Internet Access

Children Activities (Kid / Family Friendly)

Concierge

Dry Cleaning

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Room features

Air Conditioning

Family Rooms

Minibar

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Lagoon View

Bay View

HOTEL CLASS

Hotel links

Visit hotel website

Special Offer:Unlock Member Rates!

Hotel packages

Full view

Contact

111 Moo 3 Nongthalay, Muang Krabi, Nong Thale, Krabi Town 81180 Thailand

Name/address in local language

011 66 75 628 111

Getting there

Krabi Airport6 mi

Phuket Intl Airport30 mi

See all nearby hotels

Nearby restaurants

Sa-ing Restaurant & Bar

2 miPizza

Sandwich Me

2.5 miThai

Twin Lotus House & Restaurant

2.4 miSeafood

Banana Leaf Thai and Indian Restaurant

2.1 miPizza

See all nearby restaurants

Nearby attractions

VICTORIA Fashion House

2.4 miSpeciality & Gift Shops

Pooja Tailor

2.1 miSpeciality & Gift Shops

Tab Kak Hang Nak Hill Nature Trail

2.3 miHiking Trails

Khao Ngon Nak

20 minLookouts

See all nearby attractions

981Reviews

1,747Photos

47Q+A

100Room tips

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Popular mentions

Lovely resort

I had not heard of this property. But I was late to book several rooms for a Christmas vacation trip and wanted to stay somewhere upscale on a beach and off the beaten path. My Amex agent found rooms here...and I grabbed them with no knowledge of what I was getting even though…

Date of stay: December 2018

Response from RubyG383, General Manager at Phulay Bay, A Ritz-Carlton Reserve

Responded 1 week ago

Dear Wavewatcher2018, Thank you very much for sharing you experience at Phulay Bay, a Ritz-Carlton Reserve. I am happy to read that yo have enjoyed your stay and did not want to leave. Your feedback about your accommodation, facilities and restaurant, and the service provided by our Ladies & Gentlemen. We hope to have the pleasure of welcoming you back in the near future. Wishing you all the best. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

We recently stayed here for 4 nights as part of our 3 week honeymoon through Thailand and Phulay Bay was our favorite resort of the whole trip. We booked pickup through the property from the airport. After a 40ish minute drive to the hotel, we were greeted by the GM. The…

Date of stay: December 2018

Response from RubyG383, General Manager at Phulay Bay, A Ritz-Carlton Reserve

Responded 1 week ago

Dear szacksanders, Thank you very much for sharing your incredible honeymoon stay at Phulay Bay, a Ritz-Carlton Reserve. It warms our heart to read your detailed feedback from your pick up at the airport, arrival, your villa, facilities, restaurants, the spa and most of all the service provided by our Ladies & Gentlemen especially Pin who is definitely amazing. Your comments are very much appreciated and it was truly a pleasure having you here. Many congratulations once again from all of us and looking forward to welcoming you back in the near future. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

We have travelled the world, staying at many five-star resorts, but this is the first time I have ever taken the time to write a review. We just finished a three-week trip to SE Asia, ending with 6 (six) nights at the Ritz Carlton Reserve at Phulay Bay. All the other reviews on…

Date of stay: December 2018

Response from RubyG383, General Manager at Phulay Bay, A Ritz-Carlton Reserve

Responded 1 week ago

Dear James B, Thank you very much for taking the time to share your amazing experience at Phulay Bay, a Ritz-Carlton Reserve. We are humbled to know that this has been the first time that you have written a review about your stay at a resort. This means the world to all of us and we are grateful to know that you had memorable moments with our Ladies & Gentlemen most especially Pin, Esti and Som-o who are our gems. I am excited to share your wonderful words to them. Please know that you always have a home away from home here in Phulay Bay. It would be a great pleasure to have you back here soon. We wish you a wonderful 2019! Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

+5

Great place to destress

We stayed here for 5D4N. I was impressed with ( not in sequence of ‘wowness’): 1) having our personal butler. We always changed our minds in terms our daily itinerary but Thanya is always so patient & ready to help us make the necessary changes when we request for it. 2) our…

Date of stay: December 2018

Response from RubyG383, General Manager at Phulay Bay, A Ritz-Carlton Reserve

Responded 1 week ago

Dear Tjoo146, Thank you very much for sharing your great year end stay at Phulay Bay, a Ritz-Carlton Reserve. It is a delight to know that you had a memorable experience from arrival, the villa and facilities, cuisine, excursion, spa, service provided by our Ladies & Gentlemen including our interns and most especially Thanya who is indeed fantastic! I cannot wait to share your wonderful words to the team. We are grateful for your comments and it was truly a pleasure having you here. Hopefully, we can welcome you back in the near future. Wishing you an amazing 2019! Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

Best Hotel Ever

Im a frequent traveler and have stayed at top luxury hotels like four seasons, Waldorf Astoria and you name it. This is the best property I ever been too in terms of room, comfort, luxury, service, view and garden landscape and pool. I have stayed at their least category room…

Date of stay: December 2018

Response from RubyG383, General Manager at Phulay Bay, A Ritz-Carlton Reserve

Responded 1 week ago

Dear Fwayf, Thank you very much for taking the time to share an excellent review of your stay at Phulay Bay, a Ritz-Carlton Reserve. I am thrilled to read that you had an amazing experience with us highlighting the villa, facilities and quick service provided by our Ladies & Gentlemen most especially by Patty who is an absolute asset to us. Your feedback is very much appreciated and I cannot wait to share this with the team. Wishing you all the best this new year and we look forward to welcoming you back in the not-so-distant future. Kind regards, Ruby Garcia General Manager Phulay Bay, a Ritz-Carlton Reserve

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Outdoor bath

indoor bath tub

Bath view looking to outdoor back area

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Hi there, how far is this resort from Krabi town centre and nearby restaurants and bars?

Only 5-10 minutes away- lots of little bars and restaurants.

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Why does Ritz Carlton "Reserve" are NOT part of the Ritz Carlton program when sold and own by Marriott ? Shall be debranded as a Bulgary hotel

Sawasdee ka DKoshka, Thank you for your question. Due to the boutique nature of the Ritz-Carlton Reserve brand, we are unable to accommodate the benefits outlined in the loyalty program. Kind regards, Ruby Garcia Director of Operations

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Is it possible to get out of bed on both sides of the bed in the ocean pavilion? It looks like one side is next to a mirror and has no bedside table, is this correct? Thanks

Bed side table is located at the back - covers both sides and yes one can get off from the bed through one side only

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Hello,is there any animation during the day specially for teenagers and what about the night?

Not really, it’s a luxury and quite place. Of course there is a fitness center , possibility to rent kayaks and a boat shuttle to a beautiful island nearby

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Hello! What rooms can you recommend for a family of 2 adults and 3 children... rooms have to be connecting but ideally we would prefer a 2 bedroom type option with additional living room and our own pool. The website just shows everything as occupancy of 2 guests. Thank you!

Dear Sprinkle81, Thank you for your question. We recommend 2 connecting Reserve Pool Villa categories which would be able to accommodate all of you and each room has its own pool. You may contact our reservations department for further assistance. The email address can be found at our website. Best regards, Ruby

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