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Hotel Novotel Batam

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Hotel Novotel Batam
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614 Reviews from our TripAdvisor Community

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Showing 534: English reviews
Perth, Australia
Reviewed yesterday NEW

Check in was smooth, clean room that was decent. Yes, the hotel is a little dated like many of the hotels In Batam, but I found the overall hotel to be better than some Batam hotels. Good location. I will come back.

Review collected in partnership with Novotel Hotels
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Helpful?
Thank RollingLucky
Singapore
Reviewed 2 weeks ago

My friend and I decided to try this hotel as I'm an Accor member. I have been staying in Novotel (and other Accor) hotels worldwide so I was expecting the usual kind of Novotel hospitality. This hotel is located about 5 mins' drive from Harbour Bay Ferry Terminal which cost about 50k Rupiah via cab. As we approached the hotel,...

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Thank yetay11
Jakarta
Reviewed 2 weeks ago

It is a good hotel, a family friendly one. The room is spacious and clean. Breakfast is very enjoyable. Wifi is good and strong. The only downside is that the hotel reception is somewhat 'undermanned' during my stay, maybe because it was at the new year time.

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Thank artileri67
Singapore
Reviewed 2 weeks ago

A last min trip. Booked just one day before departure. Rooms were available.They managed to accede to our request for a connecting room as we travelled in a family. Also,they were able to give us early check in. So thank you for that. Rooms are ok in size. Though I must say they should change the colour of the curtains....

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Helpful?
Thank Anna A
FOMH1946, General Manager at Hotel Novotel Batam, responded to this review

Dear Anna A, Thank you for taking the time to share your experience on TripAdvisor.com about your recent visit to our hotel. We truly value your feedback and we will use it to continually improve the standard of facilities and services offered to all our guests. We deeply apologize for any inconvenience and we appreciate your comment regarding our hotel....

Mauritius
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sulaiman H
FOMH1946, General Manager at Hotel Novotel Batam, responded to this review

Surabaya, Indonesia
Reviewed 2 weeks ago via mobile

We arrived at the hotel at 3pm. The check-in time should be at 2pm. However, the Guest Experience Manager said no room was ready at that time, but then the GE Manager offered us to have a late check-out. Which is a ridiculous decison because the next guest will have a late check-in... we finally got the room at 3.30pm,...

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Helpful?
Thank Magdalena R
FOMH1946, General Manager at Hotel Novotel Batam, responded to this review

Dear Magdalena R, Thank you for taking the time to share your experience on TripAdvisor.com about your recent visit to our hotel. We deeply apologize for any inconvenience and we appreciate your comment regarding our service. Your review has been shared with our Heads of Department. We very much appreciate the feedback provided to us, as it is in this...

Singapore, Singapore
Reviewed 3 weeks ago

The exterior looks very outdated, but pleasantly surprised that the room itself is clean, lightly modern and well furnished, including complimentary toiletries. The hotel provides 3x daily shuttle to Nagoya hills shopping mall, with the first shuttle as early as 10am. Not sure if the free shuttle extends to other shopping Malls although the guest book did mention there is....

Review collected in partnership with Accorhotels.com
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Thank Yang Yen N
Singapore, Singapore
Reviewed 4 weeks ago

No record of my online booking. No recognition of my Accor gold status. No welcome drink. No room upgrade. Horrible experience. Restaurant food was bad. Breakfast wasn't great either. I killed a cockroach for them. They had bedbugs too. got bitten all over both feet. Will never visit ever again. Not worth the points.

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Helpful?
Thank Andrew K
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Bintan Island, Indonesia
Reviewed 5 weeks ago

As an Accor Silver Member, I always look for Accor hotels whenever I travel. We had built a lot of good memories with Accor hotels in general, hence I book a room at Novotel Batam. The disappoint started from the very beginning continued even after check out. Not even within 3 hours after we checked in, we met the manager...

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Helpful?
Thank ChuHoonChang
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Warmest greeting from Novotel Batam ! Thank you for taking the time to tell us about your experience at Novotel Batam. I am sorry that you encounter poor experience during your stay with us. Regret to hear that the queries and comment conveyed to our team lead you to a disappointment and less improvement. Please note that...

Jakarta
Reviewed 13 December 2016

I would like to say thank you for your hotel staffs and the wonderful service they gave. Especially for Ms. Dian (cake shop female staff). Last night was my colleague's birthday, around 7pm I came to the cake shop and bought some cakes. I asked mba dian if this hotel has a birthday candle or not? and how much does...

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Helpful?
Thank AndyNoviadi
FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Batam is a 4 star hotel in the centre of Batam, ideal for business and leisure travellers alike. Only 45 minutes from Singapore by ferry, the hotel is located in a commercial area facing the sea. For our corporate guests, we offer a businesscentre, meeting rooms and WiFi internet access. Also perfect for holidays, guests can take advantage of our pool, health centre, sauna and Kids Club. Enjoy a meal in our restaurant or a relaxing drink in one of our two bars. Parking available. ... more   less 

Additional Information about Hotel Novotel Batam

Address: Jl. Duyung Sei Jodoh | Batu Ampar, Batu Ampar, Riau Islands Province 29453, Indonesia
Region: Indonesia > Riau Islands Province > Riau Archipelago > Batam > Batu Ampar
Price Range: £34 - £41 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Batam 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
Novotel Batam
Hotel Accor Batam
Batam Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Novotel Batam staff and other travellers.
4 questions
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Questions? Get answers from Hotel Novotel Batam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are located very far away from the lift lobby.”
 of 5 bubbles yetay11, 4 Jan 2017 | Read review
“Prefer staying near the Elevators, our room was 441 and was around 400 meters far. The view was also terrible (some local factory site)”
 of 5 bubbles Leenz_AK, 17 Oct 2016 | Read review
“i have no idea”
 of 5 bubbles reshkshanaa, 23 Feb 2016 | Read review
“Ask for a view?”
 of 5 bubbles AlanMichaelWard, 5 Feb 2016 | Read review
“Deluxe twin room was huge”
 of 5 bubbles NoorF_13, 22 Dec 2015 | Read review
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