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Haggerston Castle Holiday Park - Haven

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Beal TD15 2PA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1299)
Room & Suite (163)
Dining (39)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Contactless check-out
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Full view
Property amenities
Free parking
Pool
Sauna
Bar / lounge
Bicycle rental
Game room
Indoor play area for children
Children Activities (Kid / Family Friendly)
Street parking
Indoor pool
Heated pool
Restaurant
Snack bar
Vending machine
Golf course
Horseback riding
Mini golf
Tennis court
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Spa
Massage
Convenience store
Gift shop
Shops
ATM on site
Private check-in / check-out
Laundry service
Self-serve laundry
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Room features
Seating area
Sofa
Kitchenette
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2,726Reviews225Q+A100Room tips
Traveller rating
  • 835
  • 773
  • 495
  • 253
  • 370
Time of year
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Language
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Popular mentions
Hollyb wrote a review Nov 2020
Gateshead, United Kingdom52 contributions30 helpful votes
+1
Don’t know why so many poor reviews, everything great from check in to leaving. All staff great especially kirstie in the creative studio as well as Ben the ranger. Our first time coming and already looking to returning next year. Halloween party for kids was great (especially Chucky - sundays winner) All staff friendly including security. Always something to do and the caravan was clean. Highly recommend tower lawn. So much to do constantly. Really looking forward to returning. Plus side of corona virus is there was no ques anywhere and you were guaranteed a spot if you booked it.
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
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Response from Guest Relations, Other at Haggerston Castle Holiday Park - Haven
Responded 11 Nov 2020
Hi there, Thanks so much for this lovely review. Kirstie and Ben are both fantastic team members. We are really lucky to have them. Give us a call at the park if you need any help making a new booking. Take Care!
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david_ne_uk wrote a review Nov 2020
Durham, United Kingdom67 contributions27 helpful votes
Not been able to holiday abroad this year we decided to have a weekend break away in the autumn break. Check-in was easy, security staff did the check so we did not have to get out of our car. We paid for a newer caravan which had double glazing and central hearing. Every thing we could see complied with current covid-19 guidelines. All well done and planned. Nice and quiet relaxing weekend we had. The food at the fish & chip shop was a bit more expensive than at home, but was dry, hot and very tasty. Altogether we had a very nice and relaxing break, well done Haven and all your staff!
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Date of stay: October 2020
Rooms
Service
Sleep Quality
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Response from Guest Relations, Other at Haggerston Castle Holiday Park - Haven
Responded 3 Nov 2020
Thank you for your review of Haggerston Castle. We love our new check in process, it certainly has been a hit with guests and team alike. We hope to see you again in the future. Take care!
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Guide781604 wrote a review Nov 2020
2 contributions
We came with our caravan and the tourer site was great. Shower block was a little tired inside but perfectly adequate. Only down side was not enough storage for your clothes/towels when showering as a family. The activities my children did were spot on. Scott who did the nature trail was great with the kids! Mash and barrel... Food pretty average. Chose not to go back there, drink very expensive. The whole site was clean and a really pretty place. 1 night someone decided to set off fireworks but security were there in no time! Only criticism I have is the staff speeding round the site. The food delivery drivers would fly down the road past the tourer site, this isn't acceptable. Children could dart out at any time. An accident waiting to happen. The noise of them hitting the speedbumps disturbed our children several times. Overall a great site and we will be back
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Date of stay: November 2020Trip type: Travelled with family
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Response from Guest Relations, Other at Haggerston Castle Holiday Park - Haven
Responded 2 Nov 2020
Thanks for your review of Haggerston Castle. So glad you had a good time with us. I have passed your feedback to the team who manage the delivery drivers to review. See you next time.
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Yardsport wrote a review Oct 2020
Skipton, United Kingdom85 contributions30 helpful votes
Stopped 2 nights here in the Motorhome with the Grandkids Really good site social distancing Site really clean and food spot on perfect staff 110% attentive in these difficult times Keep up the good work Keep smiling
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Date of stay: October 2020Trip type: Travelled with family
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Response from Guest Relations, Other at Haggerston Castle Holiday Park - Haven
Responded 2 Nov 2020
Thanks for your review. We will indeed keep smiling. Hope to see you again in 2021.
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Aaaa111 wrote a review Oct 2020
Clydebank, United Kingdom2 contributions2 helpful votes
HOLIDAY FROM HELL Where do i start!!! DOESNT EVEN DESERVE 1 STAR!! HAGGERSTON CASTLE 1. Arrived at the caravan at 4pm, realised the gas wasnt working- gas canister needed changed. This was done then the heating didnt work so we called reception. They sent a guy out to have a look - couldnt fix it- his response to us was "put the open flame hob on to heat the caravan up and an engineer will be out at 6pm" Absolutely gobsmacked that we recd this response as i have a 4 year old daughter running about. Is that not health and safety? 6pm came and noone appeared.we called again then someone else came out and he informed us there is no engineer on site until during the week. We were then eventually moved caravan. However no masks were worn buy the two men basically risking our lives. 2. New caravan- there was no key so we called reception again. There was dirty water in the kettle/bed linen was foosty and the dirt on the tables was a disgrace. Called again and the reception staff said YOU CANT CATCH COVID FROM WATER. totally gobsmacked i then said yes but you can catch covid from an appliance/caravan that has clearly not been cleaned. Sharon at reception does not have a clue about customer service. 3. Entertainment for kids- teddy dancing for 5mins on the stage and thats it. Adult- the bingo/buzz game never works the computer is kak. Entertainment cancelled last minute, not enough fun packs for kids at the end. 4. Given 8 swimming allocations yet you get 2. Book on the app then they cancel it in error and not allowed in any other. Bang on about social distancing yet the pool was overcrowded 4. Last straw for me was we walked out the venue and my daughter needed the toilet, went to skip back in and was refused, in which then my daughter was screaming and had an accident all because she was refused entry. Yet people smoking could jump out for a cigarette and back in again!! I then marched to the reception in which it was Sharon again. As soon as i said i wanted to speak to a manager her attitude totally changed towards me because i was scottish. 5. Booked the trampoline/pottery etc befote we arrived. Got all ready for the trampoline to go down and be told its not on as its broken- never informed and they still took our money- you can still book on the app even tho its broke and still waiting on the refund. The disappointment on my daughters face enraged me. 6.buyfun passes but get to do nothing. 7. Drinks sold out by 7pm, no stella, no budweiser, no lemonade 8. No apology from anyone, we have emailed 3 times phoned about 10 times and no further forward. Staff are so cheeky on the phone and dont have a clue what customer service is. I was then told it would be resolved monday morning -today- i am still waiting now. Appalling service and not one apology. Sharon at reception is a nippy woman - racism plays a part against my scottish accent. AVOID AT ALL COSTS - NEVER AGAIN. ABSOLUTE SHAMBLES OF A PLACE. I WONT GIVE UP UNTIL I AM REFUNDED IN FULL. I HAVE ALSO CONTACTED THE HSE AND NCC ABOUT THE HEALTH AND SAFETY AND COVID ISSUE!! COMPLAINT LOGGED AND INSTEAD OF A COMPLAINTS TEAM HANDLING IT ITS THE PERSON THE COMPLAINT IS AGAINST THAT CALLS WHAT THE ACTUAL? AND EVERY EMAIL I SEND OR CALL MADE OH IT WAS CLOSED IN ERROR, REPLIED IN ERROR,HUNG UP ON ERROR. AVOID THIS PLACE LIKE THE PLAGUE!!! Save your money
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Date of stay: October 2020Trip type: Travelled with family
2 Helpful votes
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Response from Guest Relations, Other at Haggerston Castle Holiday Park - Haven
Responded 22 Oct 2020
Thank you for your review of Haggerston Castle. Whilst we understand there were some things we could have done better for you and we have offered a partial refund to reflect this, we would like to point out that there is nobody in our team who is racist. We would also like to point out that you came into reception and screamed in a team members face, which is not appropriate conduct for anyone. We are here to help but will not tolerate any abuse to our team. Your complaint is in the official channels and you will receive a response in due course. Thank you
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PRICE RANGE
US$124 - US$254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
haggerston castle holiday park hotel berwick upon tweed
LOCATION
United KingdomEnglandNorthumberlandBeal
NUMBER OF ROOMS
150
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Frequently Asked Questions about Haggerston Castle Holiday Park - Haven
Which popular attractions are close to Haggerston Castle Holiday Park - Haven?
Nearby attractions include Andy Howeys Birds of Prey Centre (0.2 miles), Cocklawburn Beach (3.2 miles), and The White Swan Inn (3.0 miles).
What are some of the property amenities at Haggerston Castle Holiday Park - Haven?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Haggerston Castle Holiday Park - Haven?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Haggerston Castle Holiday Park - Haven?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Haggerston Castle Holiday Park - Haven?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Haggerston Castle Holiday Park - Haven?
Conveniently located restaurants include The Black Bull Inn, The Barn at Beal, and The Island View Inn.
Are there opportunities to exercise at Haggerston Castle Holiday Park - Haven?
Yes, guests have access to an indoor pool and a sauna during their stay.
Are any cleaning services offered at Haggerston Castle Holiday Park - Haven?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Haggerston Castle Holiday Park - Haven?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Haggerston Castle Holiday Park - Haven?
Many travellers enjoy visiting Lowick War Memorial (3.2 miles).
Does Haggerston Castle Holiday Park - Haven have any great views?
Yes, guests often enjoy the lake view available here.