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Grand Mercure Petra

Kings Highway, Queen Rania Street Road To Taybeh, Petra - Wadi Musa 71811 Jordan
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Traveller (381)
Room & Suite (87)
Dining (41)

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About

#4 of 4 resorts in Petra - Wadi Musa
Location
Cleanliness
Service
Value
Grand Mercure Petra is a 10 minute drive from the entrance to the historic site of Petra, situated in a breathtaking secluded position on a hillside at an altitude of 1,400 metres.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Car hire
Conference facilities
Car park
Wifi
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Sun deck
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Mountain View
Languages Spoken
English, Arabic
461Reviews7Q+A52Room tips

Reviews
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Johann delport wrote a review Dec 2023
2 contributions
The place was as described and perfect for our needs. And welcoming guy who makes us feel at home, For food it was delicious at al-bar restaurant Thx for everyone in the hotel Especially chefs Because of the many suggestions they gave me
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 6 Dec 2023
Dear Passenger13953488943, Thank you for taking the time to share your positive experience with us! We are delighted to read your review from your stay at Monevpick Nabatean Castle. It's wonderful to hear that our hotel lived up to your expectations and was perfect for your needs. Creating a comfortable and welcoming environment is our goal, and we're pleased that you felt at home, thanks to our welcoming team. We're glad you enjoyed the delicious food at Al-Bar Restaurant. Our chefs work hard to provide a diverse and delightful dining experience, and it's great to know that their many suggestions enhanced your culinary experience. Your kind words are appreciated, and we'll make sure to pass on your thanks to everyone at the hotel, especially the chefs. We are grateful for your acknowledgment of their efforts. Should your travels bring you back to our area, we would be honored to welcome you again. If there's anything specific you loved or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Thank you for choosing our hotel, and we look forward to hosting you again in the future. Warm regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wojtek66 wrote a review Nov 2023
Warsaw, Poland5 contributions1 helpful vote
+1
Experience better than expected. Like everywhere in Jordan very nice people. Great service, good food, comfortable accomodation. Everything was really good. What I Truely recommend is the shop in the hotel. In my opinion best place to buy some original gifts.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 20 Nov 2023
Dear wojtek66, Thank you for taking the time to share your experience with us. We are thrilled to hear that your stay exceeded your expectations and that you found our service, food, and accommodation to be great. Your recommendation for the shop in the hotel as the best place to buy original gifts is greatly appreciated. We strive to provide a memorable experience for our guests, and we're delighted to have been a part of your journey. We hope to welcome you back in the future for another fantastic stay. Best regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bhavna P wrote a review Nov 2023
United Kingdom17 contributions2 helpful votes
I stayed at this hotel for 2 nights as a solo traveler and one word sums up my stay “amazing” From the moment i checked in - everything was streamless. Front desk had my room ready on arrival, they had acknowledged i was a gold accor member and offered me a room upgrade and free drink. Room had a lovely view and fully equipped with everything i required; can’t fault it. The Service was impeccable throughout my stay; all staff (reception, restaurant/ bar, security) are extremely friendly, professional and really go out of their way to help. For example, one morning i had missed breakfast as i had left early to visit Petra, and on my return i was feeling hungry, so the Restaurant’s manager kindly offered me coffee and selection of pastries. On my last day i needed some painkillers and the lovely gentleman at reception gave me some. The hotel’s service is 5 star and i felt like royalty staying here. I would definitely return to this hotel and would also recommend it if anyone is staying in Petra.
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: Watch the Sunset from the bar balcony
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 19 Nov 2023
Dear 661bhavnap, Thank you so much for taking the time to share your wonderful experience at our hotel. We are absolutely thrilled to hear that your stay was "amazing" and that you had such a positive experience as a solo traveler. It's fantastic to know that you found our service to be impeccable and that the staff, including reception, restaurant/bar, and security, were friendly, professional, and went above and beyond to make your stay memorable. We're delighted that you enjoyed the room upgrade, free drink, and the fully equipped room with a lovely view. It's heartening to hear that our team recognized your Gold Accor membership and made sure you felt valued. Your specific examples of the restaurant manager offering you coffee and pastries after missing breakfast and the reception providing painkillers showcase our commitment to guest satisfaction and personalized service. We truly appreciate your kind words, and it means a lot to us that you felt like royalty during your stay. We look forward to welcoming you back in the future, and thank you for recommending our hotel to others. Safe travels! Best regards, Abedrabo twaissi, Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Flyer1960 wrote a review Nov 2023
Bristol, United Kingdom152 contributions49 helpful votes
Set high above Petra this hotel has amazing views. Sadly it was quiet as Americans have bailed due to the problems in Israel. We were looked after from the moment we arrived till the moment we left. Our room was OK but we were only there to sleep. We had a fabulous meal in the Bedouin tent on the first night. Friends joined us on the second night and were impressed (their hotel in Petra wasn’t so great). All in all a great stay in an amazing place.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 6 Nov 2023
Dear Flyer 1960, Thank you for taking the time to share your review from your stay . We're thrilled to hear about your "Perfect Petra" experience at our hotel. The breathtaking views high above Petra are truly one of a kind, and we're delighted that you appreciated them. While we understand that the current circumstances may have impacted the number of visitors, we're glad that you still received excellent care and service from our team throughout your stay. It's wonderful to hear that you enjoyed a fabulous meal in our Bedouin tent on the first night and that your friends were equally impressed when they joined you. We always aim to provide a memorable dining experience, and it's rewarding to know that we succeeded. Your kind words and positive feedback are truly appreciated, and they inspire us to continue delivering exceptional stays in this incredible place. If you ever plan to return or have any specific feedback or suggestions, please don't hesitate to share them. We are eager to enhance your next visit even further. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another great stay. Warm regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TC1810 wrote a review Oct 2023
Hartley Wintney, United Kingdom37 contributions24 helpful votes
I cannot fault the staff, especially Hamed but the rooms were of very poor standard, they were basic with a tiny bathroom. We were meant to have superior rooms, not sure what the difference is from a standard room apart from having a view. Hamed upgraded me to a suite but still the bathroom was small and could not get the air conditioning to below 23 degrees. The breakfast was nothing special. I don't feel this hotel warrants a five stars!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 28 Oct 2023
Dear TC1810, Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your honest review and the opportunity to address your concerns. We're grateful for your kind words about our staff, especially Hamed. It's our team's dedication and service that make a difference for our guests. We're sorry to hear that you found the standard of our rooms disappointing and the bathroom size to be small. Your feedback is valuable to us, and we will certainly review our room offerings and work on any necessary improvements to ensure our guests have a comfortable stay. We appreciate that Hamed upgraded you to a suite, but we apologize if the bathroom size and air conditioning settings in the upgraded room didn't fully meet your expectations. We'll investigate these issues to make the necessary improvements. Regarding breakfast, we're disappointed that it didn't meet your expectations. We continually strive to enhance our food offerings, and we will take your feedback into account to provide a more satisfying dining experience in the future. We take your comments about the star rating of our hotel seriously, and we'll review our offerings and services to ensure that we meet the expectations of our guests more closely. Thank you for your valuable feedback, and we hope you'll give us another opportunity to provide you with a more satisfying experience in the future. Warm regards, Abedrabo Twaissi, Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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emmecicom wrote a review Oct 2023
Milan, Italy8 contributions3 helpful votes
+1
Second time in Petra and knowing the area, I booked in Movenpick Nabatean. Me and my daughter had a very good stay, the most beautiful view looking majestic mountains of Wadi Musa with unique sunset scenario and an excellent dinner in the Bedouin tent. Staffs are very professional and kind and we appreciated the support of Mr Belal, guest manager in the hotel. Recommended 🥰
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 9 Oct 2023
Dear emmecicom, Thank you so much for taking the time to share your wonderful review of your recent stay at our Mövenpick Nabatean Castle. We're delighted to hear that you had such a fantastic experience during your visit, especially with your second time in Petra. We couldn't agree more about the breathtaking views and sunsets that Petra offers - they truly are a sight to behold, and we're thrilled that you and your daughter were able to enjoy them. It's also great to know that you had an excellent dining experience in our Bedouin tent; our culinary team works hard to provide guests with memorable meals. We'll be sure to pass on your kind words to our team member, Belal. He's dedicated to ensuring that our guests have a comfortable and enjoyable stay, and it's always rewarding to hear when his efforts have made a positive impact. Once again, thank you for recommending us. We hope to have the pleasure of welcoming you back! Warm regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melissa K wrote a review Sept 2023
Malvern, Pennsylvania8 contributions2 helpful votes
Unique and beautiful hotel. Staff happy and helpful. Views from room are outstanding. Food is high level. Beds are very comfortable. Swimming pool is freezing. Grounds are beautiful and clean. Fast cleaning by staff. Rooms are ver quiet and large
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip: Worth being away from the entrance to PETRA
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 19 Sept 2023
Dear Melissa, Thank you so much for taking the time to share your thoughts and experiences from your recent stay at our hotel. We were absolutely thrilled to read your review and are delighted to hear that you had such a pleasant surprise during your visit. Our team is dedicated to ensuring our guests have a memorable and enjoyable stay, and it's wonderful to know that you found them to be both happy and helpful. We take pride in our unique and beautiful hotel, and we're thrilled that you appreciated the outstanding views from your room. The comfort of our guests is of utmost importance, and we're glad to hear that you found our beds very comfortable. We appreciate your feedback regarding the swimming pool temperature. We are always looking for ways to improve our facilities, and we will certainly look into this matter to ensure a more comfortable experience for our guests in the future. It's great to hear that you enjoyed the high-level food offerings at our hotel. Our culinary team works hard to provide a memorable dining experience, and your positive feedback is much appreciated. Maintaining clean and beautiful grounds is a top priority for us, and we're pleased to hear that you found them to be just that. Our dedicated housekeeping team takes pride in providing fast and efficient cleaning services to ensure our guests have a comfortable and pleasant environment during their stay. Lastly, we're glad to know that you found our rooms quiet and spacious. We believe in providing a peaceful and spacious retreat for our guests, and it's wonderful to hear that we met your expectations in this regard. Thank you once again for your kind words and feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything else we can do to enhance your next visit, please do not hesitate to let us know. Warmest regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Asma J wrote a review Sept 2023
2 contributions
One of the best hotels I visited in terms of simplicity, theme, and amazing location over looking majestic mountains of Wadi Musa - the energy is so high there. In terms of service and staff, i was very impressed, everyone went out of there way to make our stay memorable - Special thanks to Yousef and Khaled for their wonderful hospitality and making sure that our friend have the best birthday surprise ever with the singing and complementary delicious cake. This is my new favorite spot!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 8 Sept 2023
Dear asmaj292, Thank you for taking the time to share your fantastic experience with us! We're thrilled to hear that your stay at our hotel was simply amazing and that you found our simplicity, theme, and location overlooking the majestic mountains of Wadi Musa to be exceptional. Our team is dedicated to providing outstanding service and hospitality, and it's wonderful to know that our staff, especially Yousef and Khaled, went above and beyond to ensure your stay was memorable. We're delighted that we could be a part of your friend's birthday celebration and that you enjoyed the singing and complementary delicious cake. It's an honor to be your new favorite spot, and we can't wait to welcome you back for another unforgettable experience. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Thank you once again for choosing our hotel, and we look forward to seeing you again soon! Best regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yousef B wrote a review Aug 2023
3 contributions
Thank you team for making our stay amazing everyone was great from the reception to the housekeeping to the staff in the restaurant the rooms were great and the chocolate were delicious every where ..
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 31 Aug 2023
Dear Yousef, Thank you for your kind words! We're absolutely thrilled to hear that you had a wonderful stay at our hotel. It's fantastic to know that our team, from reception to housekeeping to the restaurant staff, contributed to making your experience amazing. We're also delighted that you enjoyed the rooms and our delightful chocolates. Your feedback means a lot to us, and we can't wait to welcome you back for another exceptional stay. Should you have any preferences or requests for your next visit, please feel free to let us know. Wishing you safe travels until we have the pleasure of hosting you again! Best regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Walker B wrote a review Aug 2023
Dubai, United Arab Emirates1 contribution
Beautiful hotel and the staff was great specially the reception for the good advices about petra they even booked us free shuttle to visit petra , thank you for the nice view and nice service we will be back for sure
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abedrabo twaissi, General Manager at Grand Mercure Petra
Responded 31 Aug 2023
Dear 461 Walkerb: Thank you for your wonderful review! We're delighted that you found our hotel beautiful and enjoyed your stay with us. It's great to know that our staff, especially the reception team, provided you with helpful advice about Petra and arranged a free shuttle for your visit. Your satisfaction is our priority. We're thrilled that you appreciated the nice view and our attentive service. Your kind words motivate us to continue delivering exceptional experiences to all our guests. We're already looking forward to your return and another chance to serve you. If there's anything specific, you'd like for your next stay, please don't hesitate to let us know. Safe travels until we meet again! Best regards, Abedrabo Twaissi Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£69 - £132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mövenpick petra wadi musa, moevenpick nabatean castle resort
FORMERLY KNOWN AS
Movenpick Nabatean Castle Hotel
LOCATION
JordanMa'an GovernoratePetra - Wadi Musa
NUMBER OF ROOMS
90
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND MERCURE PETRA - Updated 2024 Prices (Jordan/Petra - Wadi Musa)

Frequently Asked Questions about Grand Mercure Petra
Which popular attractions are close to Grand Mercure Petra?
Nearby attractions include Petra (2.8 miles), Town Bazaar (2.6 miles), and Monastery (Al Dayr) (3.7 miles).
What are some of the property amenities at Grand Mercure Petra?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Mercure Petra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Petra?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Mercure Petra?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Grand Mercure Petra?
Conveniently located restaurants include Falafel Time, Sana'a El Yemen, and Zawaya Restaurant & Cafe.
Are there opportunities to exercise at Grand Mercure Petra?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Grand Mercure Petra?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Petra offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Mercure Petra?
The staff speaks multiple languages, including English and Arabic.
Are there any historical sites close to Grand Mercure Petra?
Many travellers enjoy visiting Petra (2.8 miles), Al-Khazneh (2.3 miles), and The Royal Tombs (2.7 miles).