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Valentin Imperial Maya

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Valentin Imperial Maya
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11,446 Reviews from our TripAdvisor Community

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Showing 10,237: English reviews
Belleville, Illinois
Reviewed 13 July 2012

My husband and I just got back from our honeymoon at the Valentin Imperial Maya and it was one of the best experiences of our lives! This resort was absolutely amazing...from the champagne and cool towels when we got off the bus, to the incredibly attentive and friendly staff, to the delicious food and the stunning property. We couldn't have...

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2Thank Heidi B
Kent, Washington
Reviewed 13 July 2012

We just returned from a week at the Valentin for our 10th wedding anniversary. We had a fabulous time! Service was prompt, staff was friendly and helpful, food was excellent, room was beautiful and clean, and the grounds were breathtaking. We felt pampered our whole week and can't wait to return!

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8Thank Kacey K
Louisville, Kentucky
Reviewed 13 July 2012

The pictures do not do it justice!! The resort is breathtaking, the food is excellent and the staff is courteous and efficient! There are plenty of activities to keep you busy. Rooms are very nice and it is affordable for what you get. The only suggestions I would have for the resort would be to have a buffet available at...

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2Thank Kim E
Quebec City, Canada
Reviewed 12 July 2012

The hotel was really great. But the staff wasn't helpful at all about the cockroaches problem. We book for a 5 stars hotel, didn't think that we would have extra guess in our room everyday (cockroaches). The worst time was when I was showering and suddenly there was that huge cockroache the bottom of the shower. Another time, one come...

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3Thank Anne N
Management response:

Dear guest, Thank you for taking the time to remark on your stay at Valentin Imperial Maya. We are sorry to hear about your negative experience in our hotel. The resort is located in the tropical rainforest and we work very hard to insure that our rooms are bug free. All units are inspected regularly, including a monthly exterminating procedure.Our...

Minneapolis, Minnesota
Reviewed 11 July 2012

the hotel was very nice and its private location the best, but staff people not pleasant. I was asking for a order of veggie quesadillas and it never got, Adriana the one touch service staff was rude with me all time. Please check that details with your staff. Not advisible

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7Thank carolajens
Louisville, Kentucky
Reviewed 11 July 2012

It was a very nice greeting at the resort; Cool towel and glass of wine. Checking in was long and frustrating since we did not speak Spanish ... But we got through. Very long walk to my room with luggage because it was unfamiliar to me and they did not explain how to get to my building very well. So...

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1Thank A D
Rogers, Arkansas
Reviewed 11 July 2012

Spent my 30th wedding anniversary here. From the moment you arrive, you feel you are in paradise. The grounds are spectacular, the staff does a wonderful job of meeting your needs. There are 2 nightly shows, and live band. There are also numerous daily activities, and their staff did a great job at these! The resort has a dress code...

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2Thank radelster
Manakin Sabot
Reviewed 11 July 2012

Before my trip I was a bit skeptical as I am not a fan of "all-inclusive resorts". I was very impressed with the quality of the food at Valentin. There are several a la carte restaurants including French and Italian. The ambiance, the service and the quality of the food surpassed my expectations. The fact that you did not have...

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3Thank EserT
New York City, New York
Reviewed 10 July 2012

I couldn't rate this resort 5 star although it is easlier one of the most gorgeous places I've been to in along time. This was to be a well deserved vacation for us. The property - 5 stars. The property/grounds are absolutely gorgeous and well maintained. There was always someone working very hard on the landscape, pathways, pools, etc. etc....

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1Thank MrsV75
Staten Island, New York
Reviewed 10 July 2012

This was the first time I was in Mexico and I went with my boyfriend. This was our first vacation where we went by oursleves. We went on July 26-August 2, 2011. The resort is about 15 minutes from the Cancun airport. I loved the fact that it was an adult all inclusive place. I didn't have to worry about...

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7Thank SassyMo1219

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: £219 - £537 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved villa 3, it's close to everything. Small walk to beach.”
jacquelinet925, 24 Apr 2017 | Read review
“Pool/garden view is lovely and a short walk to the restaurants.”
revelo100, 21 Apr 2017 | Read review
“We had Building 5. Junior Deluxe Suite. We loved it. I totally loved the bed and pillows!!!”
juliemT7948MK, 21 Apr 2017 | Read review
“If you like to spend time at the pool, the swim-up room is definitely worth it! ”
BoomhaueRN, 19 Apr 2017 | Read review
“Building 4 & 5 are junior suites close to the pool and beach. Very nice.”
69louisel, 19 Apr 2017 | Read review
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