Excellence El Carmen
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Excellence El Carmen

More beauty in Punta Cana.
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About

4.5
#1 of 5 resorts in Uvero Alto
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
At Excellence El Carmen you are secluded but not isolated. Our all-adult, all-suite world is situated on a beautiful Caribbean beach in a palm grove on the east coast of the Dominican Republic. Its architecture is in the contemporary Caribbean style, and twenty pools wind through our grounds. There are 11 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 15 bars.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
French, Spanish
Hotel links
Special Rate:HOT DEAL ALERT!

Location

Carr Uvero Alto, Uvero Alto, Punta Cana 23000 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Punta Cana Airport
21.7 mi
See all flights
La Romana Airport
34.4 mi
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11,006Reviews2,123Q+A100Room tips

Reviews
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Detailed Reviews
flipflop_man wrote a review May 2023
Chester, United Kingdom82,215 contributions2,049 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We recently returned from our first trip of 2023 where we stayed 6 nights at Excellence El Carmen followed by 8 nights at Finest Punta Cana

This was our 52nd trip to the Caribbean and our 23rd trip to Dominican Republic – how time flies by!!! This was our fifth say at Excellence El Carmen with our last “stay” there being way back in 2019, before COVID reared it’s ugly head, when we thought the property was beginning to showing it’s age in a few places. I say “stay” as we were lucky enough to be able to enjoy a meal there on a couple of occasions in 2023 during our two trips to Finest Punta Cana

Our trip out from Manchester in the UK with TUI was on time and trouble free however we were delayed when we arrived at PUJ as we had to wait in the baggage reclaim area for more than an hour for the luggage to arrive as they seemed to be struggling with the number of planes than had all arrived at around the same time. Movement through customs was free flowing – we were lucky as it can take over two hours

Luckily our transfer to the resort was trouble free and on arrival we were greeted with the customary cold towel and welcome glass of bubbly. Even though we had not stayed at the property for some time surprisingly the bell boy recognised us from our previous stays and arranged for us to be escorted to the Excellence Club Lounge for check in which all went smoothly

After a being checked in we were taken to Suite # 7053 which was an Excellence Club Swim Up Suite which was ideal as it is in a quiet area of the resort and has good afternoon sun. Just as we were getting settled in and having a drink on our deck we were surprised to hear Hola from the far side of the pool only to discover Lorenzo the GM and the newly promoted Angel had come to briefly welcome us back home and to check all was OK as they had been in a meeting when we had arrived earlier

Our stay was from 17th to 23rd April

OK if I may I will break this review up into different sections and cover off each item in turn

First Impressions

As I have already said when we last stayed at the resort back in 2019 it was beginning to show it’s age in certain places and this was still evident was we came across to dine last year. Certainly being hit by the full force of Hurricane Fiona last September did not help. Anyway the property under the very experience hand of Lorenzo and his team is really looking good now – both structurally and the wonderful grounds

Room

Our Excellence Club Swim Up Suite was very nice indeed and during out stay we had zero issues with the servicing of our suite, turndown service of the restocking of our mini bar / in room bar

The suite is large and you have a good sized walk in closet / wardrobe with a safe and steam wand. The bathroom area is again a good size and is reasonably private. In the main floor area of the suite you have a large, very comfortable bed and in front of that a lounge area and wall mounted flatscreen TV

On the deck area you have a little hideaway area and the deck itself is well equipped with a double day bed, table and two chairs and nearer the pool you have two sun loungers. As you will see from the photos of these suites each has it’s own private pool area with a swan neck massage spout and each provides easy access to the building pool itself

On the opposite side of the pool you have some palapas with sun loungers lined up with the Club Swim Up suites and a jacuzzi

Each suite is reasonably private with some screening between each private pool area

Beach

The beach is split into three areas with an Excellence Club area at each end and a large Non-Club area in the middle. The majority of the beach is in very good condition but due to beach erosion the resort beach now sits in a quite elevated position with there being quite a drop / incline in places between the resort beach and the oceanfront. In a way it can work to guests’ advantage as they have a clearer view of the ocean itself looking over the heads of the passers-by

We always sat at the area in front of Building #9 where the service from the Beach Concierge and bar staff could not be faulted

During all our 6 night stay there was near enough zero weed which was great as some times when we have stayed there have been major issues with the influx of weed

There are more than sufficient shades and loungers with a good space between the shades which allows a degree of privacy - unlike some properties where they have utilised every square inch and you are packed in like sardines

We both loved the wooden boardwalks which run the full length of the beach in front of the buildings, pools and Lobster House and Oregano restaurants as it makes it so much easier for guests and staff alike to get from one end of the property to the other. In addition it also makes life easier for those guests with walking difficulties

Pools

In our opinion the resort has a great pool layout with each building either having its own building pool or a number of private pools. The swim up suites are some of the best we have seen as each suite has it’s own pool area which is linked to the building pool, where you can play/float around in. And in addition to all of the building pools there is also a good sized main pool which as you will see from the photos is split into two sections
There are also two additional pools in the area towards the rear of the resort where the Suites with Private Pools & Gardens are located (Buildings #10 - #16)

Food & Beverage

There is certainly no shortage of dining options available to guests for all three meals of the day. All guests have the option of a buffet (Kitchen Table) or a la carte breakfast (Lobster House) with Club guests having an additional a la carte option in The Magna

For lunch on this trip the Kitchen Table was closed at lunchtime with guests having the option of casual dining from either a beach menu, the food truck or Las Olas all of which seemed very popular. You also have the option of 3 a la carte dining options - The Grill, Lobster House and Oregano. All guests also have 24 hour room service available from what we thought was quite a comprehensive menu

In the evenings you have even more a la carte dining options all of which are listed on their website and App. Even though they now operate a lightly more relaxed dress code I would suggest all diners make sure they have checked it out before setting off to dine as we saw some men having to run back to their room to get changed before being allowed in to the restaurant. Since they have relaxed the dress code rules we have stayed at several different Excellence Collection properties and have found the vast majority of guests still to be smartly dressed and not pushing the boundaries

During our 6 nights stay they also had two special buffets – Dominican Night and White Party - which were held in the area between the X Lounge and Wedding Gazebo

Our breakfasts were mainly a la carte split between the Magna and Lobster House with one breakfast in The Kitchen Table. All were very good indeed with great service

For lunch we had room service on one occasion which was OK. Our other four lunches were split between the Lobster House, Oregano and The Grill where we ate twice as it was our favourite, It has such a great menu and you have the option to eat inside with AC or outside on the terrace and watch the world go by

In the evening we ate in the Magna twice with the other evenings being split between the Agave, Spice, Basmati and Chez Isabelle all of which were really good indeed with the stand out meals being in the Magna where I enjoyed my first ever Tomahawk Steak

Personally, we thought the food had improved since our last stay and the service was run like a well oiled machine

Grounds

All the grounds were looking immaculate and the gardeners should be very proud of what they have managed to create and maintain on a daily basis

Entertainment

Full details of the entertainment schedule for both daytime and evening can be found on their App but if you want to watch a show in the Theatre you need to be there just after 21.00 as it fills up quickly and often there in standing room only with a limited view

The property has a great animation team, albeit much pared back once since it first opened, who are always around during the day and in the evening interacting with the guests

Weather

During our time at Excellence El Carmen the weather was very good indeed with any rain being in the evening which was not an issue

Summary

Overall we had a great stay at Excellence El Carmen and are really glad we returned for a proper stay after a gap of four years. We are rapidly coming to the conclusion that to have a gap between stays and visiting other properties is a great thing as it makes the properties and your experience even more special

We love the modern style of the property which has a great open layout and whole property is so very well maintained

During our stay occupancy was 85% plus

As always I am happy to answer any questions
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Date of stay: April 2023
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Make sure you get out an explore the whole property and all the facilities
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Excellence Collection, Guest Services / Front Office at Excellence El Carmen
Responded 15 May 2023
Dear guest, First and foremost, we would like to thank you for choosing once again Excellence El Carmen as your vacation destination and for taking the time to bring your discontent to our attention. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our returning guests. We highly appreciate that you enjoyed the changes we have made since your last visit. At Excellence El Carmen, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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Mikayla G wrote a review Jan 2021
3 contributions1 helpful vote
5.0 of 5 bubbles
This was our first resort experience of any kind and let me say it did not disappoint. Angel called us the day before our flight to confirm our reservation and informed us that he was doing something special for us since it was our honeymoon. Needless to say they went over and beyond what I could’ve imagined. Angel checked on us daily to make sure we had everything we needed and was available whenever we needed him. When we got to our room we met some neighbors out at our swim up area. They had stayed at Excellence several times before and they were telling us what to expect. You know you’re at a great resort when people keep coming back.

We did have an issue with our first room that was already upgraded for us (the secondary toilet starting leaking our 3rd day there). We told housekeeping out front, they let maintenance know and they were in our room within 10 mins. They were going to fix that toilet but it ended up being a bigger job than they expected. Y’all, they upgraded our room again! There is no better customer service than this. They made sure we were able to get in our new room, showed us around and continued to check on us daily. I mean this alone is the reason we will becoming back to this resort.

Let me say, Carmen is a party starter! Danny Boy is right behind her. We had so much fun with them and they made sure we were never thirsty. The food was great at every restaurant we went to. I couldn’t have asked for better food. Adan was the best server hands down, very attentive and made sure we had whatever we needed. Raldy was also great and kept a nice smile every time we saw him!

We loved the night entertainment! The saxophone player nightly was wonderful. We would sit in the lobby to hear him play every night!

We did a spa day and Anna Marie was great! She treated me so nice!

The entire place was so clean, I loved it! Housekeeping was always on top of getting our room clean and they made sure it stayed clean.

Every employee at the resort was wonderful and friendly. We never walked past anyone who didn’t speak. From the ground keepers to the upper level staff. Everyone made sure we had a great experience.

Lastly, if you are thinking about transportation from the airport, consider using Excellence’s Seasons Tours. You might think the price is steep for 2 people but the car was clean and you don’t have to worry about the car making a whole lot of stops dropping other people off. It’s your our private transfer. The drivers got us to our destination safely and made sure we had drinks as well.

All in all, we will be coming back! Thank you Excellence El Carmen for showing us a good time!
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Excellence Collection, Other at Excellence El Carmen
Responded 4 Feb 2021
Dear Mikayla, First and foremost, we would like to thank you for choosing Excellence El Carmen as your holiday destination for the first time and to celebrate your honeymoon and for taking the time to write and share this review with the TripAdvisor readers. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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R S wrote a review Feb 2020
Farmingdale, New York11 contributions12 helpful votes
5.0 of 5 bubbles
Stayed February 2 to February 7, 2020 at El Carmen Punta Cana. We are 5 times repeat guests of the El Carmen Punta Cana and could not be more grateful for the service and kindness of the staff and as well as the terrific facilities. Upon Arrival, check-in was easy and quick. Robinson at the front desk is a great guy and clearly an asset to the Excellence organization. Robinson and the staff make sure your stay is memorable. I also wanted to give a big thanks to Francois and Jonathan at the front desk. The restaurants are great, super clean as well as the rest of the resort and never a wait. During our entire stay, we never had to open an door, unfold a napkin etc., the staff is there to make sure you want for nothing and they do it with a warm smile. The girls at the buffet are the nicest and most helpful. The gym is great, plenty of machines, The gym is stocked with different flavored waters and towels. The pool has plenty of lounges which are spread out and the water is never cold. They have pool floats and a swim up bar. The rooms are super clean and have a balcony. Our room had two bathrooms, two TVs and a hot tub. Balcony had a plunge pool and two out door beds. Totally amazing. The nightly entertainment is also very good, a different show every night. Music before the show and something after the show, either a fire show, silent disco etc. We were there during Super Bowl Sunday and they had a large screen in the theatre with food set-up and entertainment.. The theatre is large and the love seats are spread out. The Theatre has with two bars and a lobby bar just outside. As in the past, It is the only place we will go. Finally I want to thank the Concierge for their hospitality and for printing my boarding pass.We will of course be returning next year.
We find the Excellence Resorts to be above and beyond any other resorts we have tried and have already booked their newest resort in Montego Bay location in May 2020.
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnAir785372 wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
To start we have been to Punta cana several times and love Punta cana. We have stayed at a different resort everytime from RIU REPUBLICA to Chic by Royalton and found Excellence el Carmen to be the best by far! Not to say the other resorts were bad just not at the same level as Excellence El Carmen.

From the moment you arrive at the resort, Miguel and Edwin greet you with a smile and a glass of champagne. They take your luggage and escort you through the most beautiful grounds and emaculate resort, to your room. The rooms are big and clean and simply luxurious with a fridge full of treats and brand name beer and alcohol. As you make your way around this magnificent resort, filled with 5 star restaurants and friendly professional staff, you can't help but notice how clean and pristine the grounds are.

At the pool area, the staff guide you to your lounger and put towels down and offer to get you anything you need. Thank you Coca Cola, Black coffee, spaghetti and all the entertainment staff! You were all very kind and fun. Maritza then comes to take your beverage order and always checks on you regularly. She was wonderful!

The beach bar entertainment was different every day, playing a variety of music from classic rock to latin music. The food was so delicious! Try the pizza and veal meatballs!! So tasty!

Now for the excursion. We got the VIP Catalina day trip. A 7AM pick up and 730PM drop off! Too long for our liking. It is not VIP! For the cost I was very disappointed. The staff on the boat were more interested in talking among themselves then pouring drinks. It must be noted that the host of our trip was very good. The food at the island was very overcooked and dry. The beach was fabulous! I recommend the half day
catamaran as is much cheaper and you get the same trip essentially. We have done this every trip and had a blast!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ExcellenceCollection, Online Brand Controller at Excellence El Carmen
Responded 12 Jan 2020
Dear guest, First and foremost, we would like to thank you for choosing Excellence el Carmen as your vacation destination and for taking the time to write and share your feedback with other travelers. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, entertainment with, and the outstanding service provided by our colleagues. Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the most luxurious vacation experience. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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waynegm54 wrote a review Feb 2020
Waterdown, Canada206 contributions80 helpful votes
5.0 of 5 bubbles
For our third year in a row we went to Excellence El Carmen (our previous 4 years we went to Excellence Punta Cana literally just down the road). As usual our two weeks there was excellente.

There were lots of familiar staff we have come to know over the years, and we also met some new ones. All the service in the resort, restaurants, and bars were excellente. There were so many staff ready to meet your needs we tried to remember all their names but we are sure we could not recall all them.

First of all we would we would like to recognize several people in particular. First there is Amilton, who we have known for several years, who is a restaurant supervisor who seemed to be every where. He would always stop to see how we are and if there was anything we needed no matter how busy he was. Then every morning we’d be greeted with the warm smile of Yilda at the Magna Club where we always had breakfast. We’d then see her again for lunch at either Oregano or The Lobster House. There was also Ramon at breakfast and for dinner when we went to the Magna Club. Then there is Kassandra who is always coordinating activities and who always stops to chat and to make sure we are looked after. Finally there is Jordy at the Palm Bar close to our room and the beach who is always ready to serve you. They are like our extended DR family as we feel like this is our home away from home.

Of course, there were so many others who indulged us with service at the Magna Club, Oregano, The Lobster House, Spice, Chez Izabelle, Revive, The Grill, Martini Bar, the Entertainment areas, and Guest Services such as Jorge, Jose, Derlin, Wilmer, David, Jensel, Nairobi, Spaghetti, Rossann, Erica, Genesis, Ivan Jose, Endira, Luis Fernando, Robert, Black Coffee, Wandy, Mary Leasey, Osvaldo, and Santo. There was also the maid services proved by Bianely and the Excellence Club Beach Concierge Team – Melvin, Alveroch, and Adriano.

The only thing we noticed was the shower floor was a bit slippery which was a problem for me as I have mobility issues. However, after we mentioned that to guest services, shower mats were delivered to our room and the problem was solved.

We are already planning our trip back next year.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: We upgrade to the Excellence Club amenities and prefer the Junior Swim Up Suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dbathmom wrote a review Feb 2021
Louisville, Ohio109 contributions14 helpful votes
5.0 of 5 bubbles
Once again Excellence Resorts have proven to us to be the best of the best in all-inclusive vacations. Even during a pandemic, they were able to accomplish an incredible, relaxing, pampering vacation for the two of us. They were great at making us feel safe without alienating us with “seeing” the cleaning processes yet we saw that it was done.
We had our room cleaned twice daily as usual with turn down service at night. We had room service twice with lunch once and with breakfast in bed one day. It was warm, timely and delicious! The maids who took care of us were marvelous!
The Excellence Club beach and service was over the top with Alberich and Ines!! There was always someone waiting to make your relaxation time there even better whether it was more towels or a fresh beverage.
We stayed in the ocean front two-story honeymoon Excellence Club room suite and that combined with the awesome weather and beautiful Caribbean water had us feeling like royalty in no time. They spoiled us in every way.
The restaurants were on a little different schedule than what is normal. Not all the restaurants were open each night, however, we planned ahead and were able to go to our most favorite restaurants when we wanted. Eleasar was usually our waiter wherever we ate and knew our preference within one day for both our breakfasts and dinners. Magna was our #1 choice for breakfast. Las Olas and the Lobster House were great choices for lunch. We enjoyed The Grill, Magna, Chez Isabel and Spice for dinner. Their menu choice are vast and could meet anyone’s picky palate. (My husband is picky).
The entertainment crew with Kasandra, “Nicki Minaj” and Jackie Brown is always attentive and working hard. They have new show we had not seen before with “Queen” as the feature. They were an excellent “knock-off” show. They actually sang and played the instruments themselves. We had a great time!
Checking in and checking out through the Excellence Club concierge was super easy and the transfer service to and from the airport with brand new black Suburbans was comfortable and relaxing.
Overall, as usual, Excellence is our favorite in every way. We can’t wait to return again for our 21st trip with them whether in DR, Mexico or Jamaica. Here is our list of those individuals that went above and beyond to make our trip wonderful:

Yoel
Eleasar
Adam
Jennifer
Robert
Ines
Elberich
Hector
Mirian
Mario
Jose Cruze
Maids x 2
Felix Manuel
Benjamin
Matisse
Ramon Martes
Joel
Kasandra
“Niki Minja”
Junior
Jackie Brown
Wilquin

We wish to thank them all personally.
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Excellence Collection, Other at Excellence El Carmen
Responded 24 Feb 2021
Dear guest, First of all, we would like to thank you for choosing Excellence El Carmen once again and for taking the time to share this review with the TripAdvisor community. We are delighted to read that you were impressed by to our hotel facilities, the food & drinks quality encountered, entertainment with, and the outstanding service provided by our colleagues along with our health and safety protocols. We are passionate about paying attention to detail since our main goal is to provide high standards of cleanliness and hygiene, and unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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Noel wrote a review Feb 2020
4 contributions
5.0 of 5 bubbles
Our trip was Excellent. All of that staff was always in a happy mood, friendly, and helpful. The hotel had a variety of food and drinks. They really made sure you were having an enjoyable stay and paid attention to very small details that made a difference. We had an amazing experience with one of the workers, her name is Siomara. She was very attentive to all of our needs, always asking how our stay was and if she could do anything to make it better, and very approachable. She was always smiling no matter where we saw her. We hope the hotel management sees this review and commends her for her excellent service.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ExcellenceCollection, Online Brand Controller at Excellence El Carmen
Responded 5 Feb 2020
Dear Noel, First and foremost, we would like to thank you for choosing Excellence el Carmen as your holiday destination and for taking the time to write and share your feedback with other travelers. Our staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as much personalized as possible. Therefore, we are grateful for your compliments towards our staff and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel, but especially to Siomara. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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62freddyk wrote a review Apr 2020
7 contributions3 helpful votes
+1
5.0 of 5 bubbles
We had our second experience with the Excellence brand at Excellence El Carmen, for our Honeymoon. Our previous visit was at Playa Mujeres, which was so perfect, we elected to stay with the brand at a different location. We chose the Imperial Suite as it was our Honeymoon and we wanted to see "the best they had to offer".
The resort was as expected from the brand, and the room was absolutely beautiful. Every imaginable want or desire was fulfilled by the enthusiastic and courteous staff. Although we felt that our experience at El Carmen lacked a bit of the ambiance of the resort in Playa Mujeres, that feeling was negated in full because of the attention and service that we received from "our family" of Jensi and Jairo. These individuals, through their dedication and perseverance made El Carmen the most perfect place we could have imagined to have been for our honeymoon. We really felt like we were a part of their family, and I can not say enough about the service they provided. We really, really, want to thank those boys.
Any negative comments about the property would be "nit-picky" as it never failed to please and impress.
Food: Fabulous (Jairo made sure we were always in the best restaurants, at the best times, for the best specials)
Beach: Sweet. Better than Playa Mujeres
Accommodation: Well, we DID have the Imperial Suite this time. (Worth it!)
Entertainment: Not quite up to par with the Cancun property, but it was fun.
Cocktails: To Die For! (Jensi was in charge of that) ;)
Service: Was like magic. Jairo made sure that all of the room services (there are a LOT of them) occured while we were out of the room, like magic.
Security: There was a security officer about 75 yards away on the beach 24/7 we never felt unsafe at any time, anywhere on the property.
Spa: We enjoyed the Mille Spa several times, the hydro circuit and nail salon were both very professional and relaxing.
Noise: No children. If you mind the noise the ocean makes when it meets the beach, this place isn't for you, because that's about all we heard.
Just a wonderful all around experience for 10 lovely days. I would like to try all of the Excellence locations, but I would go back to El Carmen if I knew that I would have Jensi and Jairo again. They really made the vacation.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: There are rooms on the roof of the main building that might be pretty cool. The imperial suites...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ExcellenceCollection, Online Brand Controller at Excellence El Carmen
Responded 14 Apr 2020
Dear Freddy, First and foremost, we would like to thank you for choosing Excellence el Carmen as your vacation destination and for taking the time to write and share your feedback with other travelers. It is lovely to read that our attentive staff members pampered all the time making you got everything you wanted and they went out of their way to make sure that every request was accommodated. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mbaker162 wrote a review Feb 2020
Mississauga, Canada1 contribution1 helpful vote
5.0 of 5 bubbles
We have visited DR many times but this was our first time at an Excellent resort. Our swim up room was amazing and it was well worth the upgrade to Excellence Club because we really liked the central location of our room being beach/pool people who like to roam back and forth during the day. The service and staff are what truly makes this resort exceptional and we must give a special shout out to Jensi, Carlos and Jordy at the beach bar, Elizabeth from Cielo and Emilio who served us at Chez Isabelle and the buffet. Since we had a swim up, we did use the room bar and between Kellen and our amazing room bar guy, we had more than we could have ever wanted or needed. For my husband's birthday, we literally had a parade of staff going out of their way to make the day most memorable and enjoyable. The only issue we had was that due to low capacity, the restaurants were only open on a rotational basis so we did not get to go to the 2 we really wanted to experience. For paying full price, this lack of access is our only issue. Also my husband did not want to do the spa circuit included with the club but luckily I convinced him and now it was the best part of the trip! Do not miss this experience whatever you do. Last, we never go anywhere twice. However, we are confident that will change. If we don't go to the EC, for sure it will be another resort from the Excellence Collection. For the service provided by the names I listed, there's half a dozen reasons right there to go back!
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Review collected in partnership with this hotel
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RedhouseSwitzerland wrote a review Mar 2021
Neive, Italy42 contributions32 helpful votes
5.0 of 5 bubbles
We’ve spent two weeks here in our COVID getaway holidays escaping cold Switzerland to celebrate our 20 years anniversary and we couldn’t have made a better choice. From the first moment on we were treated like royalty, but without any groveling. You just feel like the guest of honor and a family member at the same time! The employees here are superbly trained and really know how to do their job. In need of a friendly smile? Just walk up to any employee, from the ladies serving in a restaurant to the hardworking men cleaning the beaches, from housekeeping to engineering, from entertainment staff to bar keepers, you will get a friendly greeting and a smiling face from every one of them. They are genuinely happy and also proud to work in such a great hotel and it shows in their politeness towards the guests and their welcoming behaviors. I’d like to praise some employees we had more contact with, but I’m positive that all the other ones are great, too : Ines, Jenzi and Alberich at the beach, Jennifer, Ylda, Roberta, Karina, Delvis, Ruth, Wandy and Ranphi in the waiter’s group, Ramon our breakfast cook, Natalia at the excellent club reception, Kassandra, Checky and Junior from the entertainment team, Hernandez, who took care of our pool, Rosanna mixing our afternoon’s drinks and and and....Our room, club suite with swimmup pool, 9075, was spacious, always spotlessly cleaned, well equipped with premium spirits, facing the ocean, providing spectacular views of the beach, left nothing to be desired. We can recommend this fine resort to everybody seeking a fantastic getaway location and adult-only setting to relax and unwind, if you can’t enjoy a vacation here, I wouldn’t know where....We’ll be back!

Just one thing to improve: please stop using plastic bottles for water, switch to glass. Luxresorts.com have managed to do so, it’s beneficial for the environment and helps reduce garbage. Yes, it has an investment cost, but it pays off on the long run....
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Excellence Collection, Other at Excellence El Carmen
Responded 23 Mar 2021
Dear guest, First and foremost, we would like to thank you for choosing Excellence El Carmen to celebrate your 20th anniversary and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. Nonetheless, we appreciate you highlighted your suggestions, which have been already addressed to the management department to be considered. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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mjoygrimes asked a question 13 Jun
Omaha, Nebraska2 contributions
Is the coffee made with filtered water and is safe to drink?
Answer from FamousCalves
1 contribution
Steven, the food was great and I’m very critical of all-inclusive food. One night I was served a lobster tail with a filet of beef, very tasty! I skipped the Asian restaurant, loved the French one, overall 9/10. We had a rooftop terrace with a pool, it was private and fun! I’d go back in a minute!
Answer from Courtney S
2 contributions1 helpful vote
I can't recall the amount, but yes, they put a hold on your credit card for damages. It is released at check out but takes a few days to show back up.
Shayna C wrote a tip 4 Jun
Chicago, Illinois16 contributions24 helpful votes
3.0 of 5 bubbles
"Bring an insulated cup, bring speakers and pool floats."
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Todd R wrote a tip 1 Jun
1 contribution
3.0 of 5 bubbles
"Avoid paying for the Excellence Club. Not worth the money."
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Nick G wrote a tip May 2024
2 contributions7 helpful votes
1.0 of 5 bubbles
"Visit Excellence Playa Mujeres not this one."
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Greg M wrote a tip May 2024
South Windsor, Connecticut13 contributions2 helpful votes
1.0 of 5 bubbles
"Drink bottled water and beer. Bring your own immodium."
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Mark wrote a tip May 2024
Mount Pleasant, Pennsylvania8 contributions3 helpful votes
5.0 of 5 bubbles
"You can make the trip as great as you want it to be. Partake in the activities that they offer!"
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PRICE RANGE
£309 - £415 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaUvero Alto
NUMBER OF ROOMS
452
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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EXCELLENCE EL CARMEN - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Excellence El Carmen
Which popular attractions are close to Excellence El Carmen?
Nearby attractions include Tropical Treasure (0.4 miles), Sirenis Aquagames Punta Cana (0.4 miles), and Nancy Gift and Cigars Shop (0.6 miles).
What are some of the property amenities at Excellence El Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Excellence El Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence El Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Excellence El Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Excellence El Carmen?
Conveniently located restaurants include Castaways Restaurant And Bar, Florecita Restaurante, and Flavor Market.
Are there opportunities to exercise at Excellence El Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence El Carmen have airport transportation?
Yes, Excellence El Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence El Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence El Carmen offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Excellence El Carmen?
The staff speaks multiple languages, including Spanish and French.
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