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I'm really not sure where all the complaints are founded regarding this property. Other reviewers are saying it's dirty or in a bad side of town or has bugs. These reviews worried me when I booked, but on check in I found neither of these...More
Thank Matthew B
Response from 00esa, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 2 weeks ago
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide...More
Quick, easy "check-in" and "check-out". Staff was a pleasure while I was there and the room was clean, comfortable and quiet. Other guests were friendly and courteous. The parking was secure and clean from trash.More
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Response from 00esa, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 28 November 2017
Vanessa, thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thank you for being our guest and we...More
el hotel no esta mal pero la limpieza de los cuartos es super malaestoy pagando 10 dolares mas diarios porque me limpien mi cuarto diario y aun asi el servicio es pecimo
the hotel is not bad but the Housekeeping is super bad I'm paying...More
Thank Carlos R
Response from 00esa, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 28 July 2018
Carlos, thank you for choosing to stay at our hotel. We are so sorry for the housekeeping service issues you had and the inconvenience it caused. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements...More
Very clean room, nice staff. The free breakfast is extremely limited, but there are plenty of restaurants nearby and HWY 99 just steps away. A bit hard to find as it is tucked away from the street. Enough green space for my dog - the...More
Response from 00esa, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 9 July 2018
Thank you for being our guest at the Extended Stay America. We are glad you liked your clean accommodation and our courteous staff. However, we are sorry you were unhappy with our breakfast offerings. Your comments will be shared with the appropriate team regarding food...More
The room is nice no complaints there. The hallway stinks, I mentioned this to the front desk and she agreed with me stating she has tried to take care of the smell but with no luck.
I was here for 2 weeks, my company requires...More
1 Thank Owen S
Response from 00esa, Manager at Extended Stay America - Bakersfield - Chester LaneResponded 20 June 2018
Thank you for choosing our pet-friendly hotel. Although you liked our well-equipped room, we are sorry for the cleanliness issue you experienced and that our front desk was unable to resolve it to your satisfaction. Your feedback has been shared with our housekeeping team to...More