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San Francisco Airport Marriott Waterfront

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San Francisco Airport Marriott Waterfront
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1,585 Reviews from our TripAdvisor Community

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Showing 1,486: English reviews
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Reviewed yesterday NEWvia mobile

Stayed here for business one night this past week. Got to hotel late (10pm) and had to wait in line over 15 mins to check in (had even done mobile checkin but that helped like nothing) -then, this guy just crashed the next desk clerk with some issue he was having - completely jumping in front of all of us...

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Helpful?
Thank John B
Esher, United Kingdom
Reviewed 3 days ago NEWvia mobile

Having arrived at SFO it would have been easy to find the shuttle bus if I had woken up and followed the signs. However after a quick call to the hotel I found the correct level and after 10 minutes the shuttle bus arrived. Friendly driver who helped with our luggage. Check in at hotel was quick and easy and...

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Helpful?
Thank yogachef
Bristol, United Kingdom
Reviewed 4 days ago NEW

This is a perfect stop over hotel near San Francisco airport. It has a lovely bar and good restaurant, but I would have to say it was rather pricey. If you can get into the executive lounge then do go - it has lots of complimentary food for you to enjoy and you can also buy anything from the bar...

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Thank NRGRJG
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

We appreciate your kind experience review. We're thrilled that you enjoyed the bar and restaurant as well as the executive lounge. We look forward to the opportunity of hosting you again!

Lake Forest, Illinois
Reviewed 6 days ago NEW

As a MARRIOTT PLATINUM FOR LIFE I have called for a manager, any manager on five different occasions at this property. Twice prior to my stay, twice during my stay and once afterwards. Each time, EVERY MANAGER IS ON THE PHONE, IN A MEETING OR WORKING WITH ANOTHER GUEST. This is big impersonal blob of hotel with generally poor service,...

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Helpful?
Thank mountainoutlier
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

We appreciate bringing this concern to us and would certainly like to look into this, as this is not representative of the service we strive to provide. We have sent you a private message to learn more and look forward to hearing more from you there.

Estes Park, Colorado
Reviewed 1 week ago

Hotel was quiet, clean, and up-to-date. Well decorated rooms and lobby. Only one caveat, they do not offer complimentary breakfast to Marriott gold or purple cardholders. We were not informed of this at check-in, so we were shocked to find we had to buy our breakfast. Their explanation was they are one of the few Marriotts who do not participate.

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Helpful?
Thank Khawnee
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for your wonderful review, Khawnee. We're thrilled to learn you enjoyed the quiet, clean and up-to-date facilities. We also appreciate your feedback regarding cardholder benefits. We hope to have the opportunity to host you again very soon.

Honolulu, Hawaii
Reviewed 1 week ago

This hotel had almost everything we needed or wanted. The room had quiet air conditioning, dark room at night, in-room safe, large TV, WiFi access, refrigerator, complimentary water, coffee maker, comfortable bed, desk, good lighting, good sized bathroom with all amenities except a shower cap. What the room did not have was sufficient closet space and drawer space for our...

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Helpful?
Thank WaialaeNui
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for your wonderful review, WaialaeNui. We appreciate your kind words and feedback and we're thrilled you enjoyed your stay. We're sorry for the inconvenience with your experience at our lobby bar on Sunday. We'd love the opportunity to host you again in the near future!

San Antonio, Texas
Reviewed 1 week ago via mobile

This is a Hotel that caters predominately to a business clientele, but it has a lively, almost recreational vibe! The staff is very warm and welcoming, not to mention attentive to your every need. The rooms are very large, newly updated with modern amenities. They even have mini-refrigerators in the rooms! The workout room is large and clean, with top-notch...

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Helpful?
Thank Libby W
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for your gracious review, Libby. We're absolutely thrilled to hear you enjoyed your stay and particularly enjoyed our lobby bar and restaurant! We very much look forward to hosting you again soon.

San Diego, California
Reviewed 1 week ago

We stayed here in September on our way up to the Redwoods. Very close to a nice restaurant on the bay overlooking the city. They originally put us in a room overlooking the side of a building. But I called the front desk and let them know I had purchased a view room. They moved us right away to the...

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Helpful?
Thank jennbug_85
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for taking the time to share your review with us. We're so glad you enjoyed your stay and that we could quickly relocate you to the room you desired. We appreciate your kind words about our staff and service and hope to welcome you again soon!

Los Angeles, California
Reviewed 1 week ago

While our experience with hotel staff was pleasant as we found them to be friendly and attentive to our needs, we found the ambience of our suite austere. We understand that the intent may have been a focus on minimalism in terms of the room decor, but it simply did not suit our taste. On the other hand, the beds...

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Helpful?
Thank Dr Pat G
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for sharing your experience with us. While we are thrilled to hear about our team's stellar service, we are disappointed that our renovated rooms didn't meet expectations. We appreciate your feedback and will be sure to share with our teams.

Toronto, Canada
Reviewed 1 week ago

A good hotel to stay at if flying out of or into sfo Hotel is right beside the airport and is quick and easy access. Typical clean and simple rooms which is all we required. Good waterfront view. Breakfast was nice

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Helpful?
Thank Rockrobbie
Amy S, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for sharing your kind remarks with us, Robbie. We are thrilled that you enjoyed a convenient, comfortable stay alongside our stunning waterfront views. Should your travels bring you back to San Francisco, it would be our absolute pleasure to host you again!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
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Questions & Answers

Here's what travellers have asked, with answers from San Francisco Airport Marriott Waterfront staff and other travellers.
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Questions? Get answers from San Francisco Airport Marriott Waterfront staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay somewhere else”
mountainoutlier, 17 Apr 2017 | Read review
“We were in a room right around the corner from the elevator lobby. Unlike some other hotels, we were not able to hear the elevator chimes.”
WaialaeNui, 12 Apr 2017 | Read review
“Ask for a view room.”
aleavens2015, 8 Apr 2017 | Read review
“ask for a water view”
SDSommers, 5 Apr 2017 | Read review
“8th floor on the street side avoided all airport noise.”
C2588WBmattheww, 2 Apr 2017 | Read review
5 of 5