Riverside Hotel
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Riverside Hotel

287/11 Uttarakit Rd Paknam, Muang, Krabi, Pak Nam, Krabi Town Thailand
Traveller (44)
Standard Room with Balcony
Room & Suite (33)
View from Room (2)

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About

3.0
#19 of 22 hotels in Pak Nam
3.5 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Riverside Hotel is next to Krabi River about 2-minute walk. Riverside Hotel is located in Krabi Town, about 5 minute walk to the center of Krabi where yu can get some food and drinks. There are 2 seperate building providing different room types which are Standard Room and Standard Room with Balcony. Standard Room is decorated for bugget travelers while Standard Room with Balcony is fully furnished with flatted screen TV, refridgerator, air-con, hot shower, hair dryer, kettle and free wifi. Our standard Room has television, refridgerator, hot shower and free wifi. We have 24-hour front desk who can assist you along your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Shuttle bus service
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Valet parking
Wifi
Car hire
Room features
Air conditioning
Desk
Safe
Seating area
Minibar
Refrigerator
Bath / shower
Complimentary toiletries
Telephone
Bottled water
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English, Thai

Location

287/11 Uttarakit Rd Paknam, Muang, Krabi, Pak Nam, Krabi Town Thailand
Name/address in local language
81Reviews3Q+A15Room tips

Reviews
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Detailed Reviews
annecaroline011 wrote a review May 2022
Sao Paulo, SP
4.0 of 5 bubbles
Simple and nice, central
Liked · Simple and nice, by central area of Krabi, by the river. Staff is really helpful. Even if there is no breakfast you can get coffee and cappuccinos for free on the machine and get some traditional Thai snacks in the banana leaf.

Disliked · Bathroom was very simple but worked well.
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Date of stay: November 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Simple and nice, central
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin S wrote a review Mar 2022
Bangkok, Thailand
3.0 of 5 bubbles
This establishment in central Krabi town offers a great value stay and clean rooms. I stayed in the old building and it did the job well done in keeping me sleeping at night, Note that the bed is hard as sleeping on the floor, but the AC cooled well and the TV worked fine. One complain is that the Wifi was non-existent in my room, which was the furthest away from the hotel reception area. Think about this when booking a room here.
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Date of stay: March 2022
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheGeez wrote a review Feb 2015
Chiclana de la Frontera, Spain
2.0 of 5 bubbles
We only wanted a stopover for one night near a collection point. The pictures / review on hotel booking websites really don't show the true picture and description correctly. You think you get a view? No.
You think it's the new part of the building ?. No
You thought it was a good idea to bring heavy suitcases ? No
They have 3 bulidings.... the new one ( which I thought we were in ) looked ok....but were were pointed to some block in the back.
Very basic.
Reception not the sharpest tool in the box
No safety deposit box
No lifts.
Cleanliness was just OK.
Bed was like sleeping on granite rock.
If you are on a budget more than a back packers...then this is your joint.
Otherwise.....skip it
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Date of stay: February 2015
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johny wrote a review Jan 2023
1.0 of 5 bubbles
Most disgusting and overpriced place in Krabi. I spent 3 weeks traveling around Krabi and saw several hotel selections(including motels on the way) but this one made me feel so sad and disappointed about the people who run this business in the town center. The hotel is tricky, serving ugly rooms in a different building away from eyes, called STANDARD. When you go inside you know it is worth max. 3h spent with the courtesan instead of sleeping the whole night in this place. The bed is hard as hell and the room smelled like a smoking compartment. When I opened the aircon I could smell heavy mold. The cancellation didn't work but they offered me an upgrade of 200 Baht to their SUPERIOR ROOM, which is a completely different building and better standard(still not good in my opinion). All together made me pay 550 THB which you could find a nice room anywhere in the city. What was wrong about the superior place is.. the rooms are still ugly, the bathroom no has any ventilation. No coffee, tea, or even a spoon was supplied, lol no even possible to have any riverside view. The wifi was shamelessly slow - 5 Mbit in 2023, whereas other hotels give 20 to 100 Mbit. What to say.. ripped off.
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Date of stay: January 2023
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Room Tip: hard to find, just skip their standard rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matavee wrote a review Nov 2012
Thailand
1.0 of 5 bubbles
After reading pretty pleasent reviews I was looking forward to my stay at Riverside. The room itself was very nice for a reasonable price. However having been misinformed about Krabi itself, I would reccommend Aonang about 20kms away. My friend and I had booked in for 2 nights at Riverside but in turn we stayed a mare 2hrs before leaving. Reason being, the old hag at the front desk.

Having travelled around south east asia for the past 6 weeks I have met my fare share of rude and unhelpful people. In a small town like Krabi where there arent nearly as many tourists I didnt expect it, especially from the lady at the front desk. Whos JOB it is to help out those staying there.

Although it was an extremely busy night on the 9th Novemeber 2012 with an estimated max of 8 people staying at the hotel, (And this is just a ball park figure, it could well be just the 2 of us)
When I went to reception around 7pm I had the whole reception area to my self but still I waited quietly for the lady to finish her work for around 3 mins, she acknowledged me walking up but when I said hello, she ignored me and went about her work.
No doubt room allocation for the droves of tourist staying at the hotel.

Then the following conversation took place.

Me: Hi there, can you please order us a taxi?
L: No!
Me: Im sorry, why not?
L: NO!
Me: Does your town not have taxis?
L: No taxi!

At this point my friend and I are getting pretty frustrated, as we had previously caught a taxi to the hotel. Strange that a lady who works in a hotel couldnt get a taxi. What a strange request, these two guys asking for a taxi, who the hell do they think they are?

L: Where you want to go?
Me: We dont know, as we have just arrived into town, we would like to get a taxi to show us around and then take us to a restaurant.
L: You go that way 5 mins
Me: Whats that way?
L: that way 5 min! You go now!

Like hell we are, tempers are starting to get fired up and I want a taxi, im not prepared to walk the back streets of a town I dont know based on the crude and short unhelpful answers of a women who clearly lives for helping others.

Me: Can you please just order us a taxi?
L: NO!!
Me: How can I get to the airport?
L: You want to go to airport, I get you taxi tomorrow morning?
Me: Yeh funny that, so you do have a taxi you can ring?

She then proceeded to go back to her work for another few minutes before writing down a number an handing it back to me.

Me: Can you please ring, I cannot speak Thai (Pretty obvious as Im a white guy)
L: No, you ring!
Me: I have no phone

With a look of utter distgust on her face she proceeds to ring the taxi driver, she hands me the phone and within 10 seconds I have the taxi ordered and on the way. As I hand the phone back I thank her for her tremendous help and local knowledge on where and what we should do.

Its not many times when you walk into a hotel that you genuinely feel not welcome, this is exactly how me and my friend felt. After being given our room key, I asked which way to the room. There are 3 separate buildings and while not glancing up from her phone (probably more preoccupied with some kind of important App) she waves a finger lazily in the direction smack bang in between the two buildings.

Sorry which building was that?
The Yellow one.

Perfect they are both yellow. But as we felt we were holding up the rest of the crowd behind us, woops there wasnt anyone there, we thought we better go find it ourselves. The 3 bell boys looked as we struggled with our heavy bags, no hint of would you like a lift or some help to walk the 100m down to the other building.
After walking up 3 flights of stairs in the wrong building we finally located our room in the other building. However as we were so disgusted by this ladies service we dropped the key back at the front desk and got the hell out of there.

I strongly warn people to avoid this place solely based on the fact this women will ruin your stay, maybe if she is taught compassion, common decency and how to use manners (All of which are free and cost nothing to learn, most 5 yr old kids have them so I dont see why she shouldnt) then it might be worth a stay. Or if she gets promoted to the 5 star hotels in Bangkok, highly likely I feel, in the not too distant future.

Obviously this post is long winded and over the top, but I only went to this much trouble because of how badly this lady treated me. I hope her bosses read this and get pissed off big time.

Once again a massive thanks to the Lady at reception, you made our stay in Krabi so worthwhile we cut our trip short by 46hrs and moved to the next town. Big Ups .
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Date of stay: November 2012
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
Room Tip: Dont waste your time
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KMartin836 wrote a review Jun 2014
Enfield, Australia
1.0 of 5 bubbles
Our 1 night stay left a lot to be desired after an awful experience. Firstly upon arrival, the staff were not helpful when it came to checking in and the only way they knew of my booking was by matching my name from my passport, we were then thrown a key over the desk to room 342 and given no further direction – this hotel is split into 3 separate buildings, 1 is the reception and the other 2 are rooms – as this wasn’t explained we continued to a door to the right of the reception desk thinking to go upstairs and upon realising this wasn’t correct we received laughter from the reception staff and still no offer of help, we asked where to go and they pointed at the front door, again not helpful. After this we realized there was a building about 100m to the back of the reception building, we continued to the building up 3 flights of stairs with very heavy luggage only to realize this building was incorrect as there were no listed numbers on the stairwells, in hot weather we lugged our bags back down to the bottom and went up the adjacent building to find our room. Upon entering the room we knew what to expect as it is a budget room, however finding 2 single beds instead of the requested double along with urine on the toilet and stained carpet we were taken back, we placed our bags down and sat on the beds, there is no other way to describe them than hard as a rock – it was very uncomfortable and left a barely sleep filled night. Another issue was the only power points available were where the TV and refrigerator were plugged into – odd and inconvenient. There was no point asking reception to fix the issues as they couldn't understand us.

The morning of check out arrived and awoke to the cleaner outside the door making all sorts of noise, then we packed and left the room, as we were going down the stairs I slipped quite badly down the stairs on water that was covering them, cutting open the back of my left heel and banging my right knee and toe – leaving me in a fair amount of pain, my partner notified the nearby cleaner that the stairs were wet and I had fallen and all she did was smile and laugh. After struggling to walk up to reception to report the incident and await our impending taxi, my partner notified the reception staff that I had fallen down the stair and was injured, they responded with smiles and laughter – he asked for some assistance and asked for the manager, the 2 staff pointed to an older woman at the end of the desk and he went to her and asked her to come around the desk to see my leg and she smiled and nodded but didn't come around and then took a phone call. I managed to usher a staff member from behind the desk to show her my bleeding foot and again no help, we repeatedly asked for a plaster or bandage and no help was given. I understand we were travelling in a country where English is not the first language however seeing someone bleeding and hurt is something words do not need to be used for and still the staff did not help. Our taxi arrived and we left very angered that this was the way our trip to Thailand was ending.

The terrible service we had received was inexcusable and beyond the worst we have experienced staying in many hotels across the world.
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Date of stay: June 2014
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Don't pick one! Stay somewhere else!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BillNabilah wrote a review Dec 2017
Sepang, Malaysia
3.0 of 5 bubbles
Pros: Let's start with the location. The hotel is situated in the middle of Krabi town, easy access to a lot of tourists' hotspot. Room is very clean and the bed is comfortable, and they have free wifi in the room.

Cons: We arrived at night and after being greeted by 2 Thai receptionists who spoke very little English, they gave us a key and pointed in the direction of the car park at the back of the building, without even offering any help to show us where our room was.
We basically dragged our luggage while trying to figure out and locate our room. Room is quite dated, not as advertised.
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Date of stay: November 2017
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Book a room with balcony, as it is situated in the new building, which is pretty good compared to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kamonchanok K, Guest Relations Manager at Riverside Hotel
Responded 4 Dec 2017
Dear BillNabilah, Greeting from Riverside Hotel - KRABI. We would like to thank you for staying with us first of all. By the way we really have no idea how you see the advertisement which you are saying this is misleading advertisement. We have 2 room types provided with different prices. This might be what you are saying misunderstanding. Moreover with the rate we are selling we do not have bell boy service so this is to ask guest to take care of themselves. If this is not what you satisfied. We would like to say sorry on this. Best Regards, Nok
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
capeverdeinsider wrote a review Apr 2010
Banbury, United Kingdom
4.0 of 5 bubbles
We were heading for the City Hotel but they only had a large room left which was depressing, old, dirty and generally unappealing and over-priced so they suggested their recently built sister hotel, The River Side, a short distance away.

The River Side has been there a while but they have just finished a new block and seem to be renovating the old block. It's off the main road that runs parallel with the river (surprisingly!) so it's still near the town, about a 5 minute walk away. The new block rooms are a bit small and basic but modern, clean and comfortable (apart from the bed which was like concrete). There is no restaurant so no breakfast.

We paid about 600B for the room which, given the standard and newness was a pretty good deal. There was free wifi in the room plus a fridge & TV.

The new block isn't being marketed yet, web searches bring up pictures of rooms in the un-renovated old block which are a bit 70's looking so don't be disillusioned by that.

For us the best bit was the peace and quiet of the location whilst still being within easy walking distance of the town.
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Date of stay: April 2010
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Albert wrote a review Mar 2020
Flagler Beach, Florida
3.0 of 5 bubbles
We booked a room at a good rate but was placed in the old building. It was very clean but OLD and needed renovating last year. Staff was very friendly and the breakfast was ok (toast,jam,instant coffee, juice, milk, and corn flakes cereal).
Read more
Date of stay: March 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BlackyMLeo wrote a review Dec 2019
Singapore, Singapore
+1
4.0 of 5 bubbles
After reading a number of low ratings for the hotel, but I convinced myself to give it a try for one night stay for my transit trip in Krabi. As I arrived at the reception, the staff was nice and efficiently checked me in and handed my room key in the next building. Actually is just 1 min walk to the next building, to my surprise, my room looks good and clean, with good powerful air-con, tv, fridge, hard bed and hot shower bathroom with basic toiletries, Is not far from the night market, just a 10 mins walk to get you there. There are some local stall in the area and is near the sea pear travel agency. The surrounding is away from the noise and therefore you will get a good sleep throughout your night. Take note that there is no lift to access to the room on the next building, but is only 3 stories high. The price I paid is definitely value for money.
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Date of stay: December 2019
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NITESH P asked a question Jul 2017
Hyderabad, India186 contributions41 helpful votes
Does this hotel have safe box inside the room??
Answer from Kamonchanok K
Krabi Town, Thailand
Hello Nitesh. The safety box is available in Standard Room with Balcony only. If you need it please book this room type, not Standard Room.
Thibault34000 asked a question Dec 2016
2 contributions
Hello what is the email address of the hotel because I can not find it
Answer from Kamonchanok K
Krabi Town, Thailand
The email adress is riversidehotelkrabi@ gmail. com
Johny wrote a tip Jan 2023
3 contributions
1.0 of 5 bubbles
"hard to find, just skip their standard rooms"
Read full review
annecaroline011 wrote a tip May 2022
Sao Paulo, SP31 contributions9 helpful votes
4.0 of 5 bubbles
"Simple and nice, central"
Read full review
Clement C wrote a tip Nov 2018
Singapore, Singapore6 contributions3 helpful votes
1.0 of 5 bubbles
"Get the new rooms"
Read full review
FloridaTravellerFun wrote a tip Sept 2018
Boca Raton, Florida1 contribution
5.0 of 5 bubbles
"Our room was surprisingly quiet!"
Read full review
BillNabilah wrote a tip Dec 2017
Sepang, Malaysia268 contributions95 helpful votes
3.0 of 5 bubbles
"Book a room with balcony, as it is situated in the new building, which is pretty good compared to the old building."
Read full review
Not the right property for you?
There are more places to choose from in the Pak Nam area.
PRICE RANGE
£9 - £11 (Based on Average Rates for a Standard Room)
LOCATION
ThailandKrabi ProvinceKrabi TownPak Nam
NUMBER OF ROOMS
113
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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RIVERSIDE HOTEL - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Riverside Hotel
Which popular attractions are close to Riverside Hotel?
Nearby attractions include Maharaj Market (0.3 miles), Andaman Cultural Center (0.1 miles), and Andaman Museum (0.1 miles).
What are some of the property amenities at Riverside Hotel?
Some of the more popular amenities offered include free wifi, free parking, and dry cleaning.
Which room amenities are available at Riverside Hotel?
Top room amenities include a minibar, air conditioning, and a refrigerator.
Is parking available at Riverside Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Riverside Hotel?
Conveniently located restaurants include Maharat Bakery and Restaurant, Krua Panida - Healthy And Homemade Restaurant, and Sprucy Cafe & Bakery.
Which languages are spoken by the staff at Riverside Hotel?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to Riverside Hotel?
Many travellers enjoy visiting Wat Mung Muang (0.5 miles).
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