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Heritage Inn Express Chico

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Heritage Inn Express Chico
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80 Reviews from our TripAdvisor Community

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Showing 80: English reviews
california
Reviewed 4 weeks ago via mobile

This is a nice motel in a great location. I stayed here several years ago and it was starting to show its age at the time. It is now under new management and there has been lots of updates to the rooms and lobby. I can't say enough about the front desk manager, Kelley, who was friendly and accommodating to...

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Helpful?
Thank firedog13814
Campbell River, Canada
Reviewed 4 weeks ago via mobile

Avoid if you want a good sleep or reasonable breakfast. Got in at 5pm, room (221) smelled of cat pee. Decided to try and air it out while at dinner, it didn't go away. They moved us to a different room, but the problems didn't end there. Bathtub & sink drains didn't work properly. Lots of noisy neighbors & the...

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Helpful?
Thank Heavycf
Jenny K, Front Office Manager at Heritage Inn Express Chico, responded to this review

Heavycf, Thank you for your review, on behalf of our entire team I would like to apologize for not exceeding your expectations. We take guests' unhappiness very seriously and have since fixed the issues you experienced in regards to the quality of the sink and bathtub. I am happy to know our staff moved your family to a more satisfactory...

Reviewed 27 September 2016 via mobile

Had a mix up with booking days and really helped us out so we didn't have to stress and could enjoy our night. The room was nice and clean and even had a full size mini fridge👌 other staff was friendly and helpful as well. Would definitely recommend and come again!

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Helpful?
Thank Mariah A
Nevada
Reviewed 26 September 2016

I stayed for 2 nights while visiting my son who lives in Chico. My dog was welcome for a small additional fee (he is a 90# lab and not welcome in many places). The manager, Jenny Kincaid, was fantastic. Very friendly, helpful, enthusiastic. The room was clean and well appointed. It was truly non-smoking. Not a room that still smelled...

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Helpful?
Thank TravelBug89523
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

TravelBug, Thank you so very much for your awesome words. We are so very happy to hear that we exceeded your expectations on your recent stay with us. We are delighted to hear that we have earned your loyalty when you stay in Chico. We are always pleased to hear that our guests feel they get a quality experience at...

Northern California
Reviewed 10 September 2016

Location is good, downtown with easy access to restaurants, businesses. Not far from CSUC. Room was clean and updated. Minimal breakfast, will do if you are short on time, otherwise I would go out to a restaurant. Good deal for the price.

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Helpful?
Thank ptownmomma
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

ptownmomma Thank you for taking the time to review your recent stay at the Heritage Inn Express. We are happy to hear that you enjoyed your stay with us. We appreciate your positive feedback, as our team works hard to provide a clean pleasurable stay for all our guest. We look forward to serving you again the next time you...

Sacramento, California
Reviewed 7 September 2016

I stayed here with a friend on Sunday night of Labor Day Weekend 2016. It was just what we wanted! It is in the middle of downtown Chico so we could walk to all of the bars and restaurants we wanted to. Also, it was only a 5 minute Uber ride to the Sierra Nevada Brewery which was a plus....

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Helpful?
Thank Laura K
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Laura, Thank you for your kind words. We work hard to ensure that every guest has a great stay. We are in the process of many upgrades so I hope that the next time you are in town you will stay with us again to see some of the things to come. Thank you again for chosing the Heritage Inn...

Reviewed 14 August 2016 via mobile

We have stayed at the Heritage Inn Express frequently since our son is a student at Chico State. The location is what brought us there and the hotel staff has kept us from going anywhere else. I'll be honest, the rooms show their age but they are very clean and comfy, and every time we go they have upgraded the...

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Thank mobs5
HeritageInnExpress, Staff at Heritage Inn Express Chico, responded to this review

Ann, A warm thank you for your generous review! You folks are always such a joy to have as guests, so this review really means a lot to us. We are excited to know our staff has been a top reason for your returning to the Heritage Inn Express, we all enjoy working here very much and are eager to...

Tampa, Florida
Reviewed 12 August 2016

The room was clean and well maintained. The location was close to downtown with wonderful resturants, shops and playgrounds. They had really nice street markets with entertainment within walking distance of the Heritage.

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Thank karsommer1
HeritageInnExpress, Front Office Manager at Heritage Inn Express Chico, responded to this review

karsommer1, Thank you very much for your review! You and your husband were lovely guests, we were so glad you were able to have an extended stay with us. We work very hard to ensure cleanliness, comfort, and safety for our guests, we're glad to have achieved that with you. Should you ever come back to the Chico area, give...

Bothell
Reviewed 25 July 2016

I was in Chico on business. Flew into Sacramento and after the 2hr drive I was exhausted. Pulled up to the hotel, well I actually drove by it the first time thinking this couldn't be the right place. This hotel is all exterior access, no elevator to the second floor, and some of the folks I saw sitting outside the...

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Helpful?
Thank rickmM4684XJ
HeritageInnExpress, Front Office Manager at Heritage Inn Express Chico, responded to this review

Rick, Thank you for taking the time to review our hotel based on your recent stay. On behalf of our entire team I would like to apologize for not exceeding your expectations. We care greatly about the comfort of our guests and we are disappointed we have failed you. We are working hard to ensure our guests like our rooms...

Hollister, California
Reviewed 17 July 2016 via mobile

This was our third overnight stay in Chico and this is the nicest hotel we have stayed in. We booked through TripAdvisor and got a great rate. This room was clean, reasonably sized and fairly modern in furnishings. The building is older, but well maintained. It is adjacent to the Chico State campus and walking distance from downtown restaurants and...

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Helpful?
Thank Martin K
HeritageInnExpress, Front Office Manager at Heritage Inn Express Chico, responded to this review

Martin, Thanks so much for your kind review! I am happy to know you received a great rate via TripAdvisor, and our housekeeping staff will be ecstatic to know they have achieved your satisfaction for the cleanliness of the room. They work diligently to ensure sanitation and comfort. We'll be here next time you're in the Chico area, and we'd...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Heritage Inn Express Chico

Address: 725 Broadway St, Chico, CA 95928-5527
Region: United States > California > Chico
Price Range: £72 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn Express Chico 2*
Number of rooms: 39
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Also Known As:
Heritage Inn Express Chico Hotel Chico
Heritage Hotel Express Chico
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Questions & Answers

Questions? Get answers from Heritage Inn Express Chico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't. I found out later there are newer hotels close by.”
 of 5 bubbles rickmM4684XJ, 25 Jul 2016 | Read review
“Pets are allowed in some rooms.”
 of 5 bubbles A4049BEcathyw, 13 Jul 2016 | Read review
“any room is good due to soundproofing and great curtains”
 of 5 bubbles 81denisea, 3 Jul 2016 | Read review
“Check the room before paying!”
 of 5 bubbles Podunct, 12 Apr 2016 | Read review
“201 is a swell room”
 of 5 bubbles tarac57, 14 Feb 2016 | Read review
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