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BEST WESTERN Heritage Inn

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1 room 2 adults 0 children
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BEST WESTERN Heritage Inn
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325 Reviews from our TripAdvisor Community

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Showing 318: English reviews
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Concord, California
Reviewed 5 days ago NEW

Front desk staff is not professional at all. Harrasses you and misinforms you. Lazy and not knowledgeable. They don't knkw anything or want to help. Treat everyone different. Every guest should be treated fair and equal Very few at front desk that made stay pleasant.

Review collected in partnership with Best Western
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Thank 8ayshap
Brisbane, California
HOTEL’S FAVOURITE REVIEW
Reviewed 6 December 2016

Simple, no frills, but comfortable and inviting property. Near many amenities. Pleasant, helpful staff. If you want a place to hang your head for a night, this place is a great value, a wonderful property and you will wake up rested.

Review collected in partnership with Best Western
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Thank lowerthird
About Hotel's Favourite Review
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Good Day! We are very pleased to know that you had a comfortable stay at our property.Thank you for for your time taking this survey to share your experience with us.This motivates us more to work hard and provide great customer service to all our valued guests.We appreciate your business and we hope to see you again. Sincerely, Karen...

Fairbanks, United States
Reviewed 1 week ago

This hotel was clean, the staff was kind and helpful when I needed something. I would appreciate a more variety of fruit at breakfast, this is California. The rooms could have had more light in them but the bed was very comfortable.

Review collected in partnership with Best Western
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Thank Beth V
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Beth, On behalf of our entire team, we would like to thank you for your time taking this survey. We'll definitely take a look on some other options based on your suggestion and we truly appreciate your opinion to improve the breakfast items that we currently offer. Rooms are being remodeled right now, and we look forward to seeing...

Reviewed 2 weeks ago

Good Staff. Good Rooms. Everything was great at this hotel. The eggs, sausage, and waffles were good. Great coffee also. My wife enjoyed the beds and pillows. She thinks Best Western pillows and beds are great.

Review collected in partnership with Best Western
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Thank 470rexc
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, It's always great to hear positive feedback which helps us maintain and strive more for superior customer service that we can possibly offer to our guests.Your comments and opinions are highly appreciated as we look forward on your next trip.Thank you for staying with us. Sincerely, Karen Yee

Elk Grove
Reviewed 3 weeks ago

The staff was very freindly and nice room was ok but I stay at Bestwestern in crescent city 's and Eurecka Ca and there rooms were outstanding and very clean I was disappointed at the appearance of the hotel but the staff was nice

Review collected in partnership with Best Western
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Thank 564darrylj
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, We're very sorry to hear your disappointment, but we're hoping that you will give us another chance since we're in the process of renovating our property. Please give a call for future reservation so we can provide you a much better accommodation.Thank you for your time, we always value your opinion and business with us. Sincerely, Karen Yee

San Diego, United States
Reviewed 3 weeks ago

Review collected in partnership with Best Western
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Thank enricobE3274FZ
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Sacramento, California
Reviewed 4 weeks ago

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Thank Rey P
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Pacifica, California
Reviewed 5 weeks ago via mobile

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Thank tkero2
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Ojai, California
Reviewed 8 March 2017

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Thank Lynn E
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Reviewed 28 February 2017 via mobile

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Thank Cindy N
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heritage Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Bed and a small kitchen. also near by shopping - walmart”
911sandeepg, 5 Jan 2017 | Read review
“Pick a second-floor spot in a corner, if you can get it. That should get you the lowest noise level.”
brucel872, 21 Dec 2016 | Read review
“Try to get a room towards the back, away from the main road.”
N7600BYbobb, 14 Dec 2016 | Read review
“First floor, there are no elevators”
Snakewrangler, 18 Oct 2016 | Read review
“NO ELEVATORS so if your not on ground floor you have to take the stairs...”
wockhunter, 9 Dec 2015 | Read review
5 of 5