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Best Western Heritage Inn

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Traveller (33)
Room & Suite (12)
Pool & Beach (3)
Overview
  • Excellent25%
  • Very good35%
  • Average17%
  • Poor11%
  • Terrible12%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Offers from Best Western Heritage Inn
Special Offer: BWR Bonus Offer
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Offers from Best Western Heritage Inn
Special Offer: BWR Bonus Offer
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (385)
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49
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All reviewsroom was cleanwestern heritagenice place to stayconcord pavilionconvenient locationstayed one nightfree breakfastpetslodgingkitchenettecalifornia
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101 - 105 of 372 reviews
Reviewed 21 July 2016

Great Value for very nice Motel! Good location. Very helpful staff. Nice pool area. Safe & convenient. Quality of room was very good. I would stay here again and again. Everything was in good working order.

Review collected in partnership with Best Western
Thank Dwayne C
Response from HeritageHG, Front Office Manager at Best Western Heritage InnResponded 5 August 2016

Hello Dwayne, We are very glad that we were able to make your stay convenient and up to your expectations.With all these compliments, it gives us more encouragement to go above and beyond to provide customer service that truly stands out. Sincerely, Karen Yee

Reviewed 20 July 2016

Hotel was nice and easy to get to. Good breakfast. My room had smoke smell in it but my moms was clean smelling. It is a non-smoking hotel so I was a little disappointed in the smell. We were staying for less than 10 hours...More

Review collected in partnership with Best Western
Thank stefanidavis
Response from HeritageHG, Front Office Manager at Best Western Heritage InnResponded 5 August 2016

Hello, Thank you for your time taking this survey.Our apologies for the smoke-odor issue which you have encountered during your stay.We do appreciate your feedback in order for us to improve our services and amenities.We look forward to seeing you again on your next visit....More

Reviewed 19 July 2016

Staff were very accommodating and were quick to check us in and out. Staff were also very personable and helpful. Unfortunately we had a very loud family upstairs above us and we were too tired to move rooms but something tells me the staff would...More

Review collected in partnership with Best Western
Thank Charlotte S
Response from HeritageHG, Front Office Manager at Best Western Heritage InnResponded 20 July 2016

Hello Charlotte, We highly appreciate your positive feedback pertaining to our staff during your stay.Part of our goal is to give superior customer service to our valued guests and make it a memorable one.We would like to apologize regarding the noise that you had experienced...More

Reviewed 18 July 2016

This was a good value for the price. It was clean, quiet and the room was larger than most hotels. The breakfast was adequate and the pool area was very nice. I would stay here again. This location was easy to find and there were...More

Thank Robert G
Response from HeritageHG, Front Office Manager at Best Western Heritage InnResponded 20 July 2016

Hello Robert, We are already excited that you are considering to stay with us again.We want to make sure that it will be like a "home away from home" experience.Our breakfast menu is different everyday, and we hope that you will be able to enjoy...More

Reviewed 16 July 2016

I stayed here while visiting my son, who lives nearby. The room was large and very comfortable. It also had a small refrigerator and microwave. I was on an upper outside floor, which I would recommend over a 1st floor room, unless you have trouble...More

Review collected in partnership with Best Western
Thank Douglas W
Response from HeritageHG, Front Office Manager at Best Western Heritage InnResponded 20 July 2016

Hello Douglas, We really do appreciate your time on sharing your experience with us.Through this survey, you are helping us improve more on our services and keep up to our brand standard. We look forward for your next stay. Sincerely, Karen Yee

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Things to do
Pool
Outdoor pool
Hot Tub
Golf course
Fitness Centre with Gym / Workout Room
Details
Price range
US$101 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
Details
Price range
US$101 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
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Traveller (33)
Room & Suite (12)
Pool & Beach (3)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
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saramonique
25 May 2016|
AnswerShow all 2 answers
Response from ellyjellybelly | Reviewed this property |
I think it is 18, but I am not sure.
1
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Room Tips
"Ask for a room away from the stairs to get a quieter room."
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"First floor by the pool"
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"select a room around the pool if you can"
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"This hotel has outside doors with parking right in front so if you are sensitive to noise a 2nd floor room..."
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