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Room was clean. Bed was OK. Room was ready early. The below window heat/air was old and loud. Only stayed one night to see a play. It was adequate for one night. Staff was friendly. Near highway. Stairs to get to elevator but they do...More
I booked this hotel around midnight the night before our trip to Cali because the reviews and price were so great. They were correct! The staff is all awesome. Jesus was just as great as all the reviews stated! All other staff were great too!...More
1 Thank Kiffany R
Response from Ronnie D, Public Relations Manager at Holiday Inn Express Costa MesaResponded 12 June 2017
Dear Kiffany R,
Thank you for your enthusiastic and lovely review. Your review does characterize our hotel and proximity to all the happening places in Costa Mesa.
Aprreciate the shout out to Jesus and the "FREE" parking statement.
We do look forward to having you...More
I used my Spire points to stay for two nights. The customer service was the best I've experienced in a long time. I was made to feel so welcome.
Everything was in order and clean. It's a long skinny hotel, with real estate along Newport...More
Response from Ronnie D, Public Relations Manager at Holiday Inn Express Costa MesaResponded 6 February 2018
Thank you for being a Spire member and loyalty.
We do appreciate the lovely comments that you posted and look forward to you coming back to visit.
Check-in was simple, room was clean, decent TV. The staff was very friendly and helpful, especially Jesus. He helped me with several recommendations in the area and was spot on with Amorelia! The location is good, being near everything you could need.
Thank Richard U
Response from Ronnie D, other at Holiday Inn Express Costa MesaResponded 31 January 2018
Dear Richard U,
Thank you very much for your review and for mentioning Jesus by name. He will be excite to see his name in print.
We do hope to see you on your next visit.
What's good? Large room. Washing machines: gym with machines & free weights; outdoor pool; free covered parking; free wifi; 1 L bottle of water supplied in room. What's not? 4 cracked tiles on the bathroom floor; a hair on the bathroom floor; water only warm...More
1 Thank Frank M
Response from Ronnie D, Public Relations Manager at Holiday Inn Express Costa MesaResponded 15 December 2017
Dear Frank M,
Thank you for your descriptive review and we are pleased that you had a lot of good items to point out. We appreciate the housekeeping items that you brought up and will look into it pronto.