The rooms are very dated and not clean. The front desk staff was clueless to the workings of the hotel. I asked if the King Suite was one or two rooms and no one could tell me. I also called to check on the shuttle and no one could tell me anything about it???
This place need to review their service as it’s the worst experience I have had in the US. FOH is terribly slow and when being assisted the unapologetic and unfriendly staff doesn’t help the situation. Rooms are basic, but gets cleaned and made every day. Plenty of parking and…
Stayed for several nights and at no time was I disappointed with our stay. The staff was great the rooms were clean and the location was perfect to enjoy Costa Mesa east side and Newport Beach. It may not be the Montage but it sure is a fantastic value.
Very good hotel for the price. We were pleased with the cleanliness and the staff. We ate at the restaurant on site and the wait staff there were extremely pleasant, and the breakfast was good. It is so close to Newport Beach we walked there from the hotel. Also so close to…
We stayed here for one night. Good area and felt really welcome. Nice and quite even though between two roads. Clean rooms, nice personnel. Enough parking space and close to the beach. CJ from the desk was really helpful and gave us some good tips for food and drinks.
"Bring your own coffee, and don't take any food that needs to be heated in a microwave, they don't have any in the rooms."
"I was upgraded not sure what type of room because I couldn't hear and plus I took anything that was available because i needed sleep."
"Not sure I could give any good advice"
"none at this time"