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The hotel is infested with FLEAS and ROACHES. The room was filthy from top to bottom. The entire hotel smells like a petting zoo. A number of things in the room did not work. The manager was very rude and unprofessional. The grounds of the...More
1 Thank 9CS
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 6 August 2018
Thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered while you were here and for the behavior of our staff. We have discussed your observations with our housekeeping team, and we’re also working with them so...More
Very pleasant trip. The room was nice and a fabulous location. Near restaurants, shopping and freeway close. I booked my relative for 1 week and everything went well. He is disabled and the front desk gave him extra special customer service. WENDY (General Manager) &...More
Thank DAVID W
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 4 July 2018
Wow - David, thank you so much for the wonderful review, most especially the kind comments about Wendy and Gina. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was so good...More
The staff was very friendly and helpful. They were very welcoming and even went out of their way to deliver amenities (pans, spatulas, kitchen supplies, etc.) to the room.
The location is perfect. Near a Target, Costco, and a variety of eateries.
The room was...More
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 26 May 2018
It was a pleasure to have you at Extended Stay America. We’re thrilled to know you loved your well-appointed room as well as the service provided by our staff and that our excellent location was convenient for your needs. Thanks for recommending us to future...More
My family stayed here while we attended a funeral. We were traveling from different parts of the US and I happened to arrive first. Because the reservation was in my mother’s name, the hotel REFUSED to let me check in. We booked multiple rooms and...More
3 Thank destjeor13
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 19 May 2018
We’re sorry for the loss in your family and moreover, we apologize for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that for the poor...More
Staff was very friendly. I believe his name to be Alex, was very helpful and efficient. Checking in was fast. Rooms are clean. Hotel is quiet. Kitchen was larger than expected. Free and abundant parking. Food close by.More
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 11 May 2018
Rachel, thanks for choosing Extended Stay America and rewarding us with such a review. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. On behalf of our team, we appreciate you for recognizing our...More