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All reviewsreservation confirmationsized fridgeterrific locationroom was cleanorange countylong stayneeded a place to staybusiness parkpleasant stayplenty of parkingfront desk staffsouthern californiafree breakfastreginaamenitiessilverwaremaintenance
The staff was very friendly and helpful. They were very welcoming and even went out of their way to deliver amenities (pans, spatulas, kitchen supplies, etc.) to the room.
The location is perfect. Near a Target, Costco, and a variety of eateries.
The room was...More
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 3 weeks ago
It was a pleasure to have you at Extended Stay America. We’re thrilled to know you loved your well-appointed room as well as the service provided by our staff and that our excellent location was convenient for your needs. Thanks for recommending us to future...More
My family stayed here while we attended a funeral. We were traveling from different parts of the US and I happened to arrive first. Because the reservation was in my mother’s name, the hotel REFUSED to let me check in. We booked multiple rooms and...More
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 4 weeks ago
We’re sorry for the loss in your family and moreover, we apologize for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that for the poor...More
Staff was very friendly. I believe his name to be Alex, was very helpful and efficient. Checking in was fast. Rooms are clean. Hotel is quiet. Kitchen was larger than expected. Free and abundant parking. Food close by.More
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 11 May 2018
Rachel, thanks for choosing Extended Stay America and rewarding us with such a review. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. On behalf of our team, we appreciate you for recognizing our...More
Great place and everyone there is very nice and will help u at whenever they can. the management team is the best, location is outstanding, everything u can ask for is actually within walking distance if u so choose. you couldnt ask for a safer...More
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Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 8 March 2018
Robert, thank you for the glowing review of Extended Stay America. We are thrilled to know you had an excellent stay with us and liked our location ideal for your needs. It was a pleasure having you as our guest, and we look forward to...More
DO NOT STAY HERE AT ALL COSTS. Had to call their headquarters/regional office while staying there.Thoroughly disappointed and disgusted at this place. All the negative reviews are true.
Here's the list:
- TV remote did not upon arrival.
- Kitchen supplies needed to be ordered....More
Response from 00esa, Manager at Extended Stay America - Orange County - CypressResponded 23 February 2018
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared...More