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The Ritz-Carlton, Laguna Niguel

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The Ritz-Carlton, Laguna Niguel
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1,907 Reviews from our TripAdvisor Community

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Showing 1,847: English reviews
Houston, Texas
Reviewed yesterday NEW

My first visit to The Ritz Laguna Niguel was amazing. From the minute we arrived to check out; service was incredible. There was a small 'glitch' when we first got to our room and Josh at the front desk and Miguel in engineering went above and beyond to correct the situation and turned me into a raving fan! Penni and...

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Thank M2K
Reviewed yesterday NEW

Excellent location and great staff. The sunsets are not to be missed. I would recommend for business or pleasure. Pricing is at a preimum which is not surprizing for Ritz-Carlton. Dana Point and Laguna are wonderful communities to visit.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Kmyers56
New Jersey
Reviewed 2 days ago NEW

Stayed here for three nights for a conference in February. It is a beautiful property with fantastic views and facilities and consistently, some of the friendliest staff I have come across in a long while. Only complaints are that is very spread out (it can take you a long while to get from your room to a conference room for...

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Thank wheelie07042
Downey, California
Reviewed 3 days ago NEW

Stayed for our anniversary and had the most beautiful experience. Every year we choose different hotels. This one has been so far the best of all of them. We decided to go back for a longer time with the family. Food, drinks view are amazing!!! Service was superlative.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank carlosgB1955RO
Washington DC, District of Columbia
Reviewed 4 days ago NEWvia mobile

Average is tough to say about a Ritz hotel experience because it's typically above average. This property is nice, on the cliff, Dana Point, great views. Service not the Ritz exceptional you might expect; it was fine, but not the over-the-top experience I have had at other hotels in this chain. Starting with the wait at check in, really!? So,...

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Helpful?
1Thank PlatinumHoney
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for taking the time to share your honest review. It troubles us knowing you experienced anything less than perfection during your time in Dana Point. We are proud to provide not only impeccable accommodations, but also exceptional service from each of our ladies and gentlemen. If you noticed shortcomings in either of these areas, we sincerely apologize. If...

Montreal, Canada
Reviewed 5 days ago NEWvia mobile

Very nice and elegant hotel with very good few restaurants, nice facilities, excellent Staff , big rooms and wonderful terrasse bar facing the ocean. Very good location withe a lot of sports activity in and around the hotel.

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Thank Ibra007
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We greatly appreciate your five-star review. We are proud knowing you enjoyed each aspect of your visit to Dana Point, from our selection of restaurants to our breathtaking views of the Pacific. We hope you will return for another perfect stay in the future.

Salt Lake Ciry, United States
Reviewed 6 days ago NEW

This hotel is exceptional in all ways. I travel a lot and this is by far one of my favorite hotels. The service was impeccable, the design gorgeous and location can't be beat. 5 stars all the way around.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank bobbyf862
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

It brings us great joy to know we rank among your favorite hotels. We are delighted your expectations were exceeded in each area of your luxury experience. Should your travels bring you back to Dana Point, we would be happy to accommodate you again.

Reviewed 1 week ago via mobile

The resort was very nice. I thought it would be fancier since it is a Ritz Carlton however what an awesome location. There was a weird smell in the hallway. It smelled like an animal peed and they were trying to mask the odor. Other than that I loved the resort and very much so the location.

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1Thank Scalfie1
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are grateful for your helpful review. While we are thrilled you enjoyed our beautiful Dana Point property, we are concerned by the areas that may have been less than perfect. We are pleased these minor aspects did not detract from the overall quality of your five-star experience. It would be our pleasure to welcome you back in the future.

Boston, Massachusetts
Reviewed 1 week ago via mobile

Everything you'd expect from a Ritz... And then some! I am not sure how the staff does it, but EVERYONE remembers your name! Champagne upon arrival- I wish every Ritz offered this! Lobby is gorgeous - filled with light and gorgeous flower arrangements (yellow when we arrived, red when we departed). Beautiful artwork and displays-- grab a seat by one...

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Thank BodhisattvaHand
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We appreciate the time you have taken to detail your experience in Dana Point. From the attentive care of our ladies and gentlemen to our unique welcome amenities, we are thrilled you were pleased with each aspect of your stay. Your description of falling asleep to the sound of the Pacific Ocean paints the perfect picture of the experience we...

Tampa
Reviewed 1 week ago

It was unfortunate but we did not feel that the staff actually anticipated or needs or attempted to find out anything about what we expected about our stay and therefore we actually ended up getting less than we expected.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank 884LTJ
RCLagunaNiguel, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your honest feedback. It disappoints us to know you were less than satisfied with your luxury experience. We are proud to provide one-of-a-kind service to each of our guests, and we regret any areas in which your expectations were not met. If you would like to further discuss your experience, please do not hesitate to contact us...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Ritz-Carlton, Laguna Niguel

Address: 1 Ritz Carlton Dr, Dana Point, CA 92629-4205
Region: United States > California > Orange County > Dana Point
Price Range: £547 - £868 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 396
Reservation Options:
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel
Hotel Style:
#1 On the Beach Hotel in Dana Point
#1 Romantic Hotel in Dana Point
#2 Business Hotel in Dana Point
#2 Green Hotel in Dana Point
#3 Family Hotel in Dana Point
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Laguna Niguel staff and other travellers.
15 questions
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Questions? Get answers from The Ritz-Carlton, Laguna Niguel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view room was amazing and you could hear the waves!”
 of 5 bubbles M2K, 19 Feb 2017 | Read review
“Get an ocean view! Spectacular!”
 of 5 bubbles wheelie07042, 18 Feb 2017 | Read review
“Ocean front or ocean view - great sunsets”
 of 5 bubbles 244phyllisa, 12 Feb 2017 | Read review
“Ocean view. Request a room with a fire-table (on bottom floor).”
 of 5 bubbles TripCaper, 6 Feb 2017 | Read review
“Ocean view”
 of 5 bubbles JohnVLaw, 4 Feb 2017 | Read review
5 of 5