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Holiday Inn Select Diamond Bar

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Holiday Inn Select Diamond Bar
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111 Reviews from our TripAdvisor Community

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Showing 107: English reviews
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Las Vegas, Nevada
Reviewed 3 weeks ago

The hotel is on top of the hill overlooking the freeway. It was undergoing some kind of renovation and some floors are closed. The front desk clerk was cheerful and efficient. The place was clean and quiet and you wouldn't know that there's some work going on. The room was clean and spacious but I think it could use some...

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Helpful?
Thank Zenaida L
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Zenaida L, we appreciate this candid review. Our hotel is currently undergoing construction so that we can provide our loyal guest like you with great amenities. I am also happy to hear that the front desk staff was cheerful and efficient. We look forward to seeing you again soon!

Livermore, California
Reviewed 28 December 2016

I have always had good stays here is the past. This time the construction in hotel was like a jackhammer in the room above. I was not informed about the construction and when I complained they said they tried to contact me. They offered me earplugs and eye mask (I was already up and just wanted to relax in room)...

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Helpful?
Thank Cindy M
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Cindy M, thank you for your candid review we sincerely apologize for any inconvenience that you experienced during the construction period. We want to improve our hotel so that we can offer the best accommodations for our guests. We also would like to apologize for the siren causing you to be alarmed. We have took care of the situation. We...

Diamond Bar, California
Reviewed 30 October 2016

Folks, the elevators at this hotel are horrible, I have waited now 3 times between five to seven minutes for an elevator. Make sure you stay on a lower floor. The steps are no option as they exit to the outside and the alarm sounds if opened. Furthermore, there is no stair exit to the 1st floor which is just...

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Helpful?
Thank markmessmer
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Markmessmer, thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the elevator. Rest assured that our maintenance went ahead and took care of this issue. We value your comments and would like the opportunity to have you stay at our...

Texas
Reviewed 25 October 2016 via mobile

The property looks newer on the outside than it does on the inside. Check in was fast and very pleasant, except for being given a room that was not cleaned. But they got me a new room real quick. Room service meal was ok. I would stay here again.

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Helpful?
Thank doctall41
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Doctall41, We very much appreciate any feedback that we receive from our guest. I apologize about your check in experience your feedback will be taken very seriously and we will ensure this does not happen once again. I'm happy to hear that you were taken care of on the spot and i'll forward your great comments to our staff. Once...

San Diego, California
Reviewed 3 September 2016 via mobile

We were only here for a night, and it was a budget hotel, so we got what we expected, as far as comfort and cleanliness went. The location was fine - it was close to the venue we were visiting, and within easy driving distance of restaurants and things like Target and Starbucks. Our check-in experience left a lot to...

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Helpful?
Thank Jessica S
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Jessica S., I would like to take my time to apologize in behalf of any inconvenience you have encountered. Our hotel works hard in making an effort to ensure our guest satisfactions and needs are met, I will make sure that these issues are taken into managements hands and should be resolved. Please note that your review helps us to...

San Francisco, California
Reviewed 6 August 2016

This establishment is close to the 60 freeway. I had the chance to stay overnight at this particular Holiday Inn. The room had a comfortable king size bed with a desk to use, a 32 inch LG flat screen TV, a refrigerator, a nice dresser for travelers to place their personal belongings in, a mini bathroom sink with a toilet...

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1Thank n w
Hotel M, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear N W, thank you in taking your time to write a review for our hotel. I am happy that you had a pleasant stay in our property. I see that you booked a free flowing room and called an agent to request two beds. Unfortunately, we were booked on two double beds and therefore we were unable to accommodate...

Reviewed 9 July 2016

We stayed here for four days July 4-8 while attending a wedding in the area. The room is average but with good drawer space, a fridge and coffee maker. I agree about the soundproofing issue. We were awakened each morning by kids slamming the doors on our floor otherwise it was not noisy in our room. The sink is outside...

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1Thank Emiko O
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Thank you so much for your review Emiko! We are glad to hear you enjoyed your stay. Great service is something we strive for and pride ourselves on. Additionally, thank you bringing to our attention the inconveniences you experienced during your stay as it allows us to monitor them and improve the experience for all our future guest. We hope...

Murphysboro, Illinois
Reviewed 30 June 2016

This was one of the more expensive motels we stayed at on a Rt66 trip, This was also the most disappointing stay we had, The room was clean and the staff was professional, The first room smelled horrible of cigarette smoke, They changed us to a room on the expressway side of the motel. The noise level really was unacceptable,...

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Helpful?
1Thank Todd L
Hotel M, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Todd L, Thank you for your feedback. We apologize for the inconvenience caused by the freeway noise. We are currently scheduled to make enhancements to deliver a more comfortable stay for all of our guests. Please contact the management team and we hope for the opportunity to make this up to you the next time you are in the...

Pleasant Hill, California
Reviewed 22 June 2016

Turns out there was a birthday party at the hotel. The music rattled the whole building.I was on the 5th floor. It ran late into the night. Complained to front desk around 9:30 and all they said was sorry. Then at check out I also complained and again all I got was an apology. I heard from other guess that...

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Helpful?
1Thank dhecker2016
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

We would like to take this opportunity to apologize for the inconvenience you experienced during your stay. A comfortable night's rest is one of our highest priorities for our guest and we are disappointed we could not meet that expectation for you during your most recent stay. We'd like to thank you for bringing this issue to our attention as...

Sedona, Arizona
Reviewed 13 June 2016

Stayed twice; week apart. bartender Juan is very nice lad. bar and grill area out of date. parking great. attracts tour buses .... lots of chinese. elevator out at second visit so tried to use stairs but they are emergency exit only. no recycling in room. staff gracious, which is always a plus. Starbucks is close.

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Helpful?
Thank Catherine E
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Thank you for taking time to review our property Catherine. We are always excited to hear feedback from our guests. While we are glad to hear you enjoyed your stay, you have also provided various ways for us to improve our property and amenities. Rest assure your comments will be of uttermost importance as we strive to provide the absolute...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Take a Virtual Tour of the hotel. This ultra-stylish hotel overlooking the San Gabriel Valley Mountains is bursting with sophistication in our new modern design guaranteed to dazzle you the moment you walk in. The Holiday Inn features 176 well equipped new contemporary style rooms complete with new bedding made for comfort and all new bathroom amenities along with a breathtaking panoramic view of the valley and the rolling hills. Whether you are here for business or leisure, your senses are sure to be more than satisfied. Complimentary, high-speed Internet access is available from all rooms and public areas. Enjoy our casual, full service restaurant & lounge featuring an adjacent patio for outdoor dining or relax with room service. Property features 5000 square feet of versatile meeting and event space accommodating up to 200 people. This Diamond Bar gem creates the perfect setting for successful business meetings, memorable social gatherings and exquisite wedding receptions. Attractions include Los Angeles Fairgrounds, Pomona Fairplex, NHRA Speedway, California Speedway, CalPoly University, Disneyland, Knott's Berry Farm, Big League Dreams, and other Los Angeles area attractions. Restaurants, shopping and golf nearby. ... more   less 

Additional Information about Holiday Inn Select Diamond Bar

Address: 21725 E. Gateway Center Drive, Diamond Bar, CA 91765
Region: United States > California > Diamond Bar
Price Range: £94 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Select Diamond Bar 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Holiday Inn Select Diamond Bar Hotel Diamond Bar
Holiday Inn Diamond Bar
Diamond Bar Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Select Diamond Bar staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Select Diamond Bar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a lower level room due to the horrible elevator service”
 of 5 bubbles markmessmer, 30 Oct 2016 | Read review
“request rooms on the upper floors”
 of 5 bubbles nw478, 6 Aug 2016 | Read review
“We were there on the 4th of July. You'd have to face the freeway to see the fireworks but the Parking lot side is probably quieter.”
 of 5 bubbles emikoo167, 9 Jul 2016 | Read review
“Do not Stay on the expressway side of this property, You will be sorry.”
 of 5 bubbles toddl159, 29 Jun 2016 | Read review
“ask to be on non-freeway side”
 of 5 bubbles 29catherinee, 12 Jun 2016 | Read review
5 of 5