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BEST WESTERN Diamond Bar Hotel & Suites

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176 Reviews from our TripAdvisor Community

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Showing 169: English reviews
New Port Richey, Florida
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

The Best Western Hotel was a Great Choice after taking Lisa,Angela,Liz,and Blondie out to a Club for dancing.The after party was a great place for a conversation with these beautiful ladies.The customer service was Excellent.Thank you ladies for hanging out a Luxurious night to remember.-Anthony

Helpful?
Thank Anthony B
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Anthony B, I am so happy to learn that you enjoyed our hospitality, service and accommodations. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for sharing your 5 star rating! We will share your comments with our... More 

Level Contributor
108 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago via mobile

Typical outdated best western property. Front desk person was professional but not very warm and didn't smile. I was not recognized as a best western diamond member. They charge a $100 deposit that is not stated on the website. The room was fairly large and had a separate sofa area. Sofa was rather hard to sit on. TV was large... More 

Helpful?
Thank HotelGuruGirl
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear HotelGuruGirl, I am so sorry for the inconvenience that you experienced due to the $100 deposit is for the incidental deposit which is 100% refundable to the guests if there are no damage/s is/are found on the amenities, electronics etc. in the room they stayed in. Refund will be put back to your credit card after 3-5 business days... More 

Apple Valley, United States
1 review
Reviewed 7 October 2016

Always clean and staff very accommodating. Lovely grounds and office and dining area attractive and clean. The free breakfast gives a nice variety of food, both hot and cold, and there is coffee available in the lobby all the time, which is a nice feature.

Review collected in partnership with Best Western

Helpful?
Thank Margaret K
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Margaret K, Thank you for your compliments to our staff hospitality and review regarding our high standards of cleanliness and breakfast layout. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and... More 

Visalia, California
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2016

It's all about location, and for me this Best Western is in a great location. It's far enough away from Los Angeles to avoid the worst of the traffic congestion, but near to Anaheim and Ontario. The rooms are spacious and clean. It is near the intersection of two major freeways, so getting to your next destination is easier. If... More 

Review collected in partnership with Best Western

Helpful?
Thank Novoman
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Novoman, Thank you for taking the time to write this review in BEST WESTERN Diamond Bar Hotel & Suites Hotel and share your experience. It is heartwarming to hear of how our efforts to impress you with our cleanliness, comfort and convenience have been successful. We hope to impress you again during your next visit and we thank you... More 

Gilbert, United States
1 review
Reviewed 25 September 2016

Large pool and spa(beautiful at night). Rooms are large and spacious and landscaping is meticulously kept. Secluded and away from busy street. A nice retreat that is close to shopping and just a few miles from surrounding attractions. I highly recommend.

Review collected in partnership with Best Western

Helpful?
Thank Ronda J
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Ronda J, It's great to hear from you that you enjoyed the swimming pool, spa and found your visit to be a comfortable and we're so glad that you enjoyed a five star experience with us! We are also happy to hear that you found the location to be so convenient for your needs.Thank you for your recommendation, and... More 

Simi Valley, United States
1 review
Reviewed 25 September 2016

Experience was not pleasant because of overall appearance of hotel. Too many things broken in the room and poor customer relation of receptionist. Hotel is undergoing some remodel. It really needs a complete face lift.

Review collected in partnership with Best Western

Helpful?
Thank Zaim K
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Dear Zaim K, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area. More 

Travellers are raving about these Diamond Bar hotels

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2016

Even though this hotel was undergoing renovations, the staff made sure no one was inconvenienced by it. There was no excessive dust and the surroundings were clean. I always choose this specific hotel to stay when I or my family are in town because it is always clean and staff are always courteous. I just wish they's extend the breakfast... More 

Review collected in partnership with Best Western

Helpful?
Thank 929melaniea
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you so much for your kind comments and review regarding your most recent stay with us. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.We also appreciate your ideas for improving on... More 

Hollywood, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2016

This hotel has a close location to the Cal Poly Pomona Campus. We enjoyed the pool, Jacuzzi and breakfast. We do recommend better pillows because these were too large for our comfort. Next door is an authentic Chinese food restaurant which we tried and liked which was inexpensive.

Review collected in partnership with Best Western

Helpful?
Thank Mike L
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I’m especially glad that you enjoyed the swimming pool and found your visit to be a comfortable and pleasant experience. We look forward to seeing you again! More 

Hacienda Heights, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 May 2016

This hotel is located in a quiet section in town. A nice Chinese restaurant is next door. The rate is lower than any Best Western hotel in the vicinity areas and is consider to be very reasonable. The parking space in large. The only thing they can improve may be the internet speed.

Review collected in partnership with Best Western

Helpful?
Thank Eugene L
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We also appreciate your suggestions for improvement and look forward to impressing you during future stays. More 

Salton Sea
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 April 2016 via mobile

Had to come to Diamond Bar for a funeral so we only stayed one night. This was a beautiful setting and the room (223) was very spacious and very clean. Can't speak about the breakfast as we didn't partake. Even though the freeway is right next to it, it was relatively quiet. The only thing we found strange was that... More 

Helpful?
Thank Xtrasassy2
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you very much for the compliments you give to our hotel! We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your needs. It is distressing to hear that you encountered a number of... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Diamond Bar Hotel & Suites

Address: 259 Gentle Springs Lane, Diamond Bar, CA 91765
Region: United States > California > Diamond Bar
Price Range: £66 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Diamond Bar Hotel & Suites 2.5*
Number of rooms: 97
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Also Known As:
Best Western Diamond Bar Hotel Diamond Bar
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Questions & Answers

Questions? Get answers from BEST WESTERN Diamond Bar Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can request the non-freeway side of the hotel which may reduce noise. We did this and it was very quiet.”
 of 5 bubbles 255kimberleym, 14 Sep 2015 | Read review
“ask for inside away from freeway noise”
 of 5 bubbles jhiltonw2, 3 Apr 2015 | Read review
“Ask for Non freeway side room.”
 of 5 bubbles kateAnyon, 21 Jan 2015 | Read review
“Don't stay at this hotel. Rooms have outside access doors. Not able to park near rooms. Only nice thing is how the pool looks.”
 of 5 bubbles 804carrieg, 27 Aug 2014 | Read review
“Rooms in front of the pool and office are quiet. Rooms on the other side face the busy freeway. 100 series rooms are your best stays!”
 of 5 bubbles TheresaZ_11, 8 Jun 2014 | Read review
5 of 5
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