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Extended Stay America - Fairfield - Napa Valley

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Room & Suite (6)
Dining (1)
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Overview
  • Excellent19%
  • Very good27%
  • Average10%
  • Poor12%
  • Terrible32%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Family Rooms
Wheelchair access
Self-Serve Laundry
Breakfast included
2 Star Hotel
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (66)
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21 - 25 of 62 reviews
Reviewed 3 February 2015

Poor service, dirty, stinky. We stayed because they are pet friendly. Big mistake.No one was available to check us in at arrival. We had to call national number and wait 30 minutes to be let in building. In town for funeral, so problems made everything...More

Thank Misty M
Response from Manager_11525, General Manager at Extended Stay America - Fairfield - Napa ValleyResponded 5 February 2015

I want to thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and service issues you encountered during your visit with us. I will be meeting with our staff to ensure these issues do not continue....More

Reviewed 21 December 2014

Wanted to check it at 2 so I called the hotel in the am and they told me I couldn't check in until 3. Got there at 3 and they were having a Christmas party for the staff and they told me the room wasn't...More

1  Thank rakey12
Reviewed 18 December 2014

The rooms are clean and big with a kitchen for long term stays. The entire staff is friendly and helpfull. I stayed here for 3 months and have not had any issues. Next time in Fairfield you can find me here.

1  Thank Danfliller
Reviewed 8 December 2014

I should have heeded the low scores on Trip Advisor. Staff unfriendly on check in and gave us a room that had an unbearable cat urine smell. They knew something was wrong, because the room was made up and they had the windows wide open...More

Thank tunesterhb
Reviewed 15 July 2014

Look, if you want luxury, go pay for it and stay at the Hilton or Sheraton. Here you get a good place for a great price. The place is clean and comfortable. Having had to stay here for 6 weeks, I needed a place that...More

3  Thank Wade L
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$129 - US$248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$129 - US$248 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (6)
Room & Suite (6)
Dining (1)
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Room Tips
"Sorry, but apart from being close to the highway and a gas station, and low price, the place isn't..."
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"Choose the main floor..."
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"Pick another hotel."
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"I am surprised at how little I hear through the walls with so many people living here. Very quiet, very..."
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