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Residence Inn Fremont Silicon Valley

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Traveller (8)
Room & Suite (12)
Traveller (8)
Room & Suite (12)
Dining (4)
Overview
  • Excellent45%
  • Very good29%
  • Average10%
  • Poor7%
  • Terrible9%
  • 5 weeks ago
    “Pretty terrible ”
  • 24 Aug 2018
    “Bad experience and the Manager was less than helpfull.”
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5400 Farwell Pl, Fremont, CA 94536-7260 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
Additional information
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(102)
Traveller rating
  • 48
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  • 11
  • 7
  • 9
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morganrep
Raleigh, North Carolina
352319
Reviewed 5 weeks agovia mobile
I instantly regretted booking this hotel as soon as I stepped into my room. The best way I can explain the smell is urine covered by industrial chemicals. And my room is right next to some major road so car noise all night long.
I immediately checked if there were other hotels available in the area as soon as I spent 10 minutes in my room.

Checkin
I arrived sort of late and I can’t say the woman at the front desk was unfriendly but I also wouldn’t call her friendly.

Property
It’s not huge but you need to walk from where your check into your room.

Room
My room smelled.

Bed
Fine is the best I can say about it.

NOISE
It’s so freaking loud at this hotel with the road noise.

Parking
$5 a day.

TV
Same channels you see at a lot of the Marriott properties now. 40 or so channels.

Internet
Also terrible. I gave up using the Wi-Fi on my phone and went back to Mobile.

Overall skip this dump next time you’re in the area.
1 Thank morganrep
Bob B
Raleigh, North Carolina
42
Reviewed 24 Aug 2018
I am a Marriott Gold Member and I cannot recommend this location. Myself, my wife and my Gran Daughter arrived late to the hotel and were informed that there were no rooms available, The clerk looked me in the eye and said my Card was declined and that was the reason my reservation was cancelled. However, I had checked my card the previous day and saw the pending charge from Marriott Fremont. The clerk then ran a paper check of the rooms and said there were no rooms and that there was a room but it was blocked and not to be released. I asked her to check with a Manager if the room could be un-blocked. She did so and I was given the room. The following AM I went to take a shower and the facet was not operating. I called and a Maintenance person fixed the facet I tried to take a shower and there was no hot water. The Maintenance man replaced the hot water tank during that day. However, the tank leaked and our suit cases, my grand Daughter's shoes, anything that was on the floor in the closet got either wet or was extremely damp. The worse part of the above was being lied to and having my wife and Grand Daughter sitting in the car outside the Residence Inn after mid night. We now call this trip to Northern California the vacation from Hell. By the way daily parking is $5, it is not free.
1 Thank Bob B
Rick W
Philadelphia
239
Reviewed 25 Oct 2017
I travel extensively for business and stay at Marriott properties about 50% of the time. My experience with the Residence Inn Fremont was likely the WORST I've EVER experienced at a Marriott property. Traveling with a coworker, we had a 2 bdrm room reserved for two nights last week. The hotel staff called me just a few hours before I arrived to check in to inform me that they had overbooked the hotel but that he had already booked me a room at the Chase Suite Hotel close by (a non-Marriott hotel). The place turned out to be a DUMP. It was dilapidated and dirty - nowhere near "comparable" in my opinion. When I contacted Crystal (the Residence Inn manager) she offered to let me stay back at her hotel the 2nd night, but informed me that I would still need to pay the other hotel for the unused night! She seriously thought that "allowing" me to pay for TWO hotel rooms on the second night would resolve my concerns! After explaining that there was NO WAY I would pay for BOTH rooms she said there was nothing else I could do for me other than offer me 10,000 Marriott points (not even enough to cover one night at a low-end Marriott). I directly asked for a full refund and she told me I would need to take that up with the manager of the other hotel. I then tried to call the Marriott customer service line. After being on hold for >20 minutes I hung up and dialed back in. After being on hold for 10 minutes they finally answered the line, then promptly put me back on hold for another 20 minutes! After almost an HOUR of trying to lodge the complaint and requesting a full refund all they told me was that they could not help me but they would notify the Residence Inn Fremont's manager. WHAT?!?!?!? How does that help me? I am REALLY close to banning ALL Marriott hotels for the sales team I manage. I wonder if this review will even get anyone's attention. SO FED UP!!!
6 Thank Rick W
Natalie H
33
Reviewed 11 Aug 2017via mobile
I stayed here on a 1 day trip. Overall the property is dated and rooms are located outside however the decor is modern/renovated.
I can honestly say that as much as I travel I have never experienced customer service like the one at this hotel. It was great! My room was upgraded, the front desk started a conversation and the GM even came out and sparked up a conversation as well. It was very warm and inviting. I received a welcome bag with perfect goodies! (trail mix, cereal bar and water) in the morning, breakfast was great and the breakfast attendant was friendly and greeted everyone with a smile even at 7 in the morning. :)
Onsite pool, 24hr fitness, complimentary breakfast, onsite parking.
Thank Natalie H
Response from Christine M, General Manager at Residence Inn Fremont Silicon Valley
Responded 15 Aug 2017
Hello Natalie, Thank you for your review of the Residence Inn by Marriott Fremont. We greatly appreciate your kind words and are very pleased that you enjoyed your stay with us! Our top priority is our guest! We hope to see you the next time you are in the Fremont area. Sincerely, Christine M.
Aravinth R
20
Reviewed 16 Apr 2017via mobile
Rooms are great. Absolutely love the way it is arranged, inside and out. This is my first time in a cottage resort style stay and I liked entry but of it. Very spacious and well ventilated. Could've added little more white lights but I'm just nitpicking here.

Staff is very friendly and the general manager makes it a point to say a word or two to everyone in the breakfast table. They try to accommodate all your requests best as they can.

Breakfast spread is typical American.

Overall, if I have to stay here again, I would do it without second thoughts.

Overall
Thank Aravinth R
Response from Christine M, General Manager at Residence Inn Fremont Silicon Valley
Responded 17 Apr 2017
Dear Aravinth, Thank you very much for your review of the Residence Inn Fremont. We are pleased that you enjoyed your stay with us! Our top priority is taking care of our guests and it makes us very happy that we succeeded with your stay. We look forward to seeing you again when your travels bring you back to the Fremont area. You made all of our day with your review! Thank you again!
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About
Description
We are an 80 room, all-suite property - room types range from Studio to Penthouse, to Executive Penthouse. We have an outdoor swimming pool and an "outdoor experience" patio area in which you can relax More as well. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Business Centre with Internet Access
Concierge
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
Hotel Style
Business
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel Style
Business
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
80
Price range
US$139 - US$660 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Fremont Silicon Valley Hotel Fremont
,
Fremont Residence Inn
Location
United States > California > Fremont
Hotel class
Contact Information
Hotel Style
Business
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
80
Price range
US$139 - US$660 (Based on Average Rates for a Standard Room)
Also Known As
Residence Inn Fremont Silicon Valley Hotel Fremont
,
Fremont Residence Inn
Location
United States > California > Fremont
Photos
Traveller (8)
Room & Suite (12)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
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Questions & Answers
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Room Tips
"try another hotel"
C1253UJbobb
24 Aug 2018
Read review
"Choose rooms on the northeast side of property to be away from interstate noise."
jeli88
25 Aug 2016
Read review
"Separate pet area with doggy bags (not the kind you bring home from the restaurant). Ask for a room away..."
LewS_11
28 Sep 2015
Read review
"Spacious rooms, makes you feel like at home"
341tiffanyp
15 Jun 2015
Read review
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