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Holiday Inn Express & Suites Fresno Northwest-Herndon

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Traveller (13)
Room & Suite (14)
Dining (2)

About

Location
Cleanliness
Service
Value
Welcome to the brand new Holiday Inn Express & Suites Hotel Fresno-Herndon Northwest.The hotel is conveniently located off HWY-99, just minutes away from Fresno Airport, the Fresno City Center, and the Convention Center. We are in the heart of the central valley close to Madera, Chowchilla, and Tulare. Imagine having all the space and tools you need for business: high-speed Internet, a specialized work area in your room and a complimentary business center. And you re just minutes away from Riverpark Shopping , dining, entertainment and all the adventures that Fresno has to offer. No matter what brings you to the Fresno area, your room at our hotel is your personal retreat. We offer comfort with luxury bedding, plush towels, modern decor and 32 flat screen HDTV with plenty of premium cable, sports and movie channels. Stay fit at our complimentary fitness center or enjoy the California sun at our outdoor pool.Enjoy our hot, complimentary breakfast with possibly world s most delicious cinnamon rolls! Businesses and organizations near the hotel include California State University, Costco, Foster Farms, and Mor Furniture. Nearby attractions include Island Water Park, Table Mountain Casino and Yosemite National Park and many more!! Our friendly staff welcomes you to experience the new fresh look and feel of our Holiday Inn Express & Suites.
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
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Location

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Contact
7191 W Kathryn Ave, Fresno, CA 93722-9305
Getting there
Fresno Air Terminal12 mi
Merced Municipal Airport45 mi
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70Reviews
37Photos
1Q+A
17Room tips
Traveller rating
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Popular mentions
We made it to Fresno from Oregon and just needed a place to crash for the night. It was right off the freeway which was convenient and close by was shopping center with food options target etc. The staff was amazing and we arrived before 7 so they were having a happy hour with
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Response from Itzel H, Director of Sales at Holiday Inn Express & Suites Fresno Northwest-Herndon
Responded yesterday
Hello , I am happy to hear you enjoyed our manager reception and location, as well as other hotel amenities. I do apologize for the inconvenience you experienced with the train tracks, uncomfortable beds, and loud neighbors. We were unaware about your bad experiences during your stay, otherwise we would of done anything in our power to make it right. We hope the next time you come to Fresno, you can give us a second chance and address any issues you experience so we can accommodate your needs. Thank you. Sincerely, Itzel Herrera
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We stayed here for a family wedding. It is nicely located off the freeway and in a safer area.. At first our room was not ready and then they gave us a room that was not cleaned.. so they upgraded us to a suite. The room was clean and the bed was comfortable enough. The Tv did
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Response from Itzel H, Director of Sales at Holiday Inn Express & Suites Fresno Northwest-Herndon
Responded yesterday
Hello , I do apologize for the inconvenience you experienced with the TV experience. I am also happy to hear you enjoyed the king suite at our property. We were unaware about your bad experiences during your stay, otherwise we would of done anything in our power to make it right. We hope the next time you come to Fresno, you can give us a second chance and address any issues you experience so we can accommodate your needs. Thank you. Sincerely, Itzel Herrera
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Convenient freeway access. Typical breakfast. They do have an evening reception - but we were unable to attend based on timing. Between the freeway and the train it is a pretty noisy location. Excellent access to a Starbucks and plenty of chain options a very quick drive away.
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Response from Itzel H, Director of Sales at Holiday Inn Express & Suites Fresno Northwest-Herndon
Responded yesterday
Hello , I am happy to hear you enjoyed our hotel and location, as well as other hotel amenities. We hope the next time you come to Fresno, you can give us a second chance and address any issues you experience so we can accommodate your needs better and hopefully give you a more satisfying five star stay :) Thank you. Sincerely, Itzel Herrera
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So I know it’s a roadside location. I take lots of road trips and have a high tolerance for motels. I expected noise since I knew the location was between train tracks and a state highway. That noise was not the problem. In fact, HIe thoughtfully provided ear plus in the room.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Fresno Northwest-Herndon
Responded 26 Oct 2018
Hi Sandra M, Thank you for staying and sharing your candid comments with us. Our goal is to provide every guest with a great experience at our location. I'm very concerned to see that you this did not happen, and I would like to apologize for the inconvenience due to the noise coming from the room next to yours, and the poor water pressure. This is clearly not what we want for our guest as we strive to ensure that our rooms and facilities are always efficient. This matter has been addressed with our managers, and I am confident that the hotel will use your comments to improve guest satisfaction. I We value you as our guest, as well as your opinions. We hope to have an opportunity to welcome you back and show you how great our hotel is. Sincerely, Tracy V. Case Manager IHGService
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Traveling from Las Vegas to visit Yosemite National Park. This hotel is 70 miles form. South entrance . At this time of the year is difficult reservations at the park . We stayed here for 3 nights . The hotel is clean , breakfast included . The room provide microwave , fridge ,
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Response from Itzel H, Director of Sales at Holiday Inn Express & Suites Fresno Northwest-Herndon
Responded 4 Sep 2018
Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
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"Be aware of loud train close by. Get room on other side?"
"Keep windows closed. Hotel is between busy rail line and freeway"
"Ask to be by the pool"
"Pool side is always nice."
"All the rooms face parking lot, and a train that runs on the side of the hotel at least 2 or 3 times throughout the day/night."
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PRICE RANGE
US$105 - US$228 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites fresno northwest-herndon
LOCATION
United StatesCaliforniaFresno
NUMBER OF ROOMS
88
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