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Courtyard Los Angeles Hacienda Heights/Orange County

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106 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Tucson, AZ, USA
Reviewed 4 weeks ago

We had a 1 bedroom suite on the ground floor. Although the beds were comfortable and what I would expect from Marriott, the room had an awful, musty/dingy smell. I opened the windows to help air things out but the smell never went away. The light hooked up to the light switch in the bedroom was plugged into the wrong...

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Helpful?
Thank AZ_worldwide
Joanne J, Manager at Courtyard Los Angeles Hacienda Heights/Orange County, responded to this review

Greetings AZinEurope2009, Thank you for taking the time to review us on TripAdvisor about your stay at the Courtyard by Marriott Los Angeles Hacienda Heights. At Courtyard, our goal is to ensure that our guests have a memorable experience when they choose to stay with us. Unfortunately, this time, we fell short of that goal. I want to apologize for...

Reviewed 5 weeks ago via mobile

For this trip, I tried Courtyard for the first time, and it's a great experience for the comfortable room and professional and friendly staff. The facility, lobby, location are great, very convenient for getting good and close to a park. Also for the first time I forgot some clothes in the hotel, and the front desk kept it very well...

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Helpful?
Thank charlesf840
San Francisco, California
Reviewed 15 October 2016 via mobile

It finally happened. I left my iPad in my room and flew away. I called Jackie at the front desk from Vegas and within minutes the hotel staff found the iPad, called me, and carried out the shipping to my home. The hotel has a very inviting lobby. Rather bistro-like and welcoming. The site is near excellent restaurants and stores....

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Helpful?
Thank Paul D
Reviewed 25 September 2016

I love this hotel, mainly because of the customer service from Jackie. She is always so helpful, always smiling, and so sweet!! This is one of the better hotels in the area which serves predominately the Asian population. This area mostly has Taiwanese, Chinese, and Korean foods so if you're from an area that lack authentic Asian food and you...

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2Thank caliiitrav
Raleigh, North Carolina
Reviewed 25 September 2016

In town for business, and chose this place because some of my colleagues were there. Can't say as I was overly impressed. The hallway smelled of cigarettes, and my room had a musty smell to it. One of my colleagues had his room changed 4 times for various issues. Room decor was a bit dated, but in all, it served...

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Helpful?
Thank Cpnbnanamn
Joanne J, General Manager at Courtyard Los Angeles Hacienda Heights/Orange County, responded to this review

Cpnbnanamn, Thank you for taking the time to rate the hotel, unfortunately not all guests comply with the signage that we are a smoke free hotel which creates a negative experience for other guests. I am sorry your stay was impacted in this way. I am glad you found the hotel to be convenient and hope you will give us...

Rigby, Idaho
Reviewed 21 August 2016

The best asset of this hotel is its location - close to numerous restaurants, Puente Hills Mall, and for me, close to my client's location, which is why I chose this hotel (along with the Marriott 2016 promotion). The hotel itself is fine - I slept well in a comfortable bed, parking was free and convenient. Internet speed was good....

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Helpful?
Thank ajnuff
calgary
Reviewed 29 May 2016

We had a great room, King Suite with a double bed, & sofa bed ( the sofa bed was just ok a little to soft) but a great view of the pool. We had excellent service as we needed more coffee& sugar & the gentleman came with lots & showed us how to open balcony. Front staff were excellent, friendly,...

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Thank tofino721
Albuquerque, New Mexico
Reviewed 21 April 2016

I booked this through tripadvisor then my plans changed to one day earlier. I never received an email advising me of my upcoming stay. So when I saw a charge for $189 on my bank statement I called the hotel and spoke to the manager about giving me a break as I have stayed there often because its really the...

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Helpful?
Thank Mathew S
Maritza M, Manager at Courtyard Los Angeles Hacienda Heights/Orange County, responded to this review

Hello, I would like to thank you for taking the time to let us know about your experience. Everything we do is aimed to providing you with an excellent hotel experience and your feedback is extremely valuable. Please accept our apology for any inconvenience you may have suffered. If you would like to discuss your experience further please do not...

Keizer, Oregon
Reviewed 18 April 2016 via mobile

I have stayed in this hotel for over a decade when in Southern California for both business and pleasure. It is centrally located for those needing access to the entire L.A. basin, with plenty of options if one route is especially bad with traffic. It went through a big renovation a few years ago and it really improved the lobby...

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Thank 962fan
Henderson, Nevada
Reviewed 18 March 2016

We stayed one night at this hotel after disembarking a cruise, on our way back home to Las Vegas. The bed at this hotel was far and away a million times more comfortable than the one on our cruise ship. Unfortunately my husband and I were both suffering from allergies and respiratory infections so all we did was sleep, and...

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Helpful?
Thank Jennifer M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Courtyard Los Angeles Hacienda Heights/Orange County is conveniently located near the City of Industry, La Puente and Whittier, CA. Our Hacienda Heights, CA, hotel features a state-of-the-art lobby with flexible, inviting work spaces and a GoBoard digital information center where users can check news, weather and airport conditions. Also in our lobby is The Bistro - Eat. Drink. Connect., an American restaurant serving healthy and delicious breakfast and dinner options as well as Starbucks beverages and evening cocktails. Guest rooms at our Courtyard hotel in Hacienda Heights feature comfortable beds, spacious work desks, ergonomic work chairs and complimentary high-speed wireless Internet. Each of our rooms also includes a mini-refrigerator and television with CNN, HBO and ESPN. During downtime, guests can relax in our outdoor pool or enjoy a brisk workout in our well-equipped fitness center. Book your stay at our convenient Marriott Hacienda Heights hotel today! ... more   less 

Additional Information about Courtyard Los Angeles Hacienda Heights/Orange County

Address: 1905 S Azusa Ave, Hacienda Heights, CA 91745-6850
Region: United States > California > Hacienda Heights
Price Range: £101 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Los Angeles Hacienda Heights/Orange County 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Courtyard Los Angeles Hacienda Heights/Orange County Hotel Hacienda Heights
Courtyard Hacienda Heights
Hacienda Heights Marriott
Hacienda Heights Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Los Angeles Hacienda Heights/Orange County staff and other travellers.
2 questions
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Arizona
over a year ago

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Questions? Get answers from Courtyard Los Angeles Hacienda Heights/Orange County staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a view of the pool as it has a balcony”
 of 5 bubbles tofino721, 29 May 2016 | Read review
“The layout of this hotel is a bit odd so prepare to walk quite a ways to your room”
 of 5 bubbles BrendaB247365, 8 Dec 2015 | Read review
“Ask for what you need. They're adaptable to you.”
 of 5 bubbles D9206FGpatrickr, 22 Oct 2015 | Read review
“No elevator, so choose ground floor if stairs are an issue.”
 of 5 bubbles KH333, 21 Oct 2015 | Read review
“Call ahead to ensure the equipment in the work out room has been fixed if you want a work out.”
 of 5 bubbles michaelcT7673WN, 2 Jul 2015 | Read review
5 of 5
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