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All reviewscinnamon rollspancake machinefree breakfastexpress breakfastcourtesy phonewould stay here againfree parkingacross the streetupgraded to a suiterental caryogurtlos angelesshort stayan early flightother hotelsfront desk staffparking structure
Holiday Inn express hotels have a huge advantage: they are consistent..... or boring ... it depends on your perspective. Car parking free in a parking structure shared with 2 nearby hotel. Two "small" issues during this stay:
1. The second day it noticed that one...More
Response from Chc H, Director of Sales at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 2 weeks ago
I sincerely apologize that your experience was anything less than satisfying. We appreciate and value your feedback as it assists us in improving our service and property. Please know that your comments and issues will be addressed. It is our hope that you...More
The nicest thing about this HIX is the great
free shuttle service to LAX.
The shuttle serves four hotels with one stop,
which makes it practical to leave the hotel area
every 30 minutes, if there is a passenger.
Service from LAX back to the...More
Response from Chc H, Sales Representative at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 9 January 2018
Thank you for taking the time in writing us a review. We are glad you had a wonderful stay, and enjoy you coming back to us. Your comments have been passed to our staff about your enjoyable experience with us.
Delayed flights put me in LAX at 11:50 pm called hotel 3 times and finally got the shuttle to arrive after I Waited 1.25 hrs.....exhausted when I arrive, very confusing set up with 4 hotels in a quad covering 1 block.
Desk then tells me...More
Thank Mitch k
Response from Chc H, Director of Sales at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 3 weeks ago
Dear Mitch k,
Thank you for your review. Please allow me to express my deepest apologies for the inconveniences that you experienced due to shuttle situation and room AC condition I understand your frustration as we failed to provide you with the degree of service...More
Had a decent experience here. Not quite up to par with the nicer HIX I have stayed in but it was fine for a night's stay. The area was pretty lame but didn't seem unsafe or anything. Worked out well for my needs - affordable...More
Thank Will G
Response from Chc H, Director of Sales at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 4 weeks ago
Dear Will G,
Thank you for taking the time to review our hotel. We are glad to hear that our hotel location was convenient for your needs.
We hope to see you next time you are visiting the city of Los Angeles.
One of the cleanest holiday inns I have stayed inn. Minus my room next to the road everything was great. The breakfast was average and the gym seemed small. The tv was also not on the appropriate wall to distract from the mindless running. The...More
Thank Clay S
Response from Sally B, other at Holiday Inn Express Hotel & Suites Los Angeles Airport HawthorneResponded 2 February 2018
Thanks for your rating and your wonderful comments. We are looking forward to welcoming you back soon.