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Julian Country Inn

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Traveller (29)
Room & Suite (16)
Dining (1)
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Overview
  • Excellent72%
  • Very good7%
  • Average0%
  • Poor14%
  • Terrible7%
Travellers talk about
“norman rockwell”(2 reviews)
“upstairs room”(2 reviews)
“get away”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
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Reviews (14)
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All reviewsnorman rockwellupstairs roomget awaysuitetown
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1 - 5 of 13 reviews
Reviewed 1 May 2018

If you're looking for a quaint place to stay, this is it. We were in the Norman Rockwell room, it was perfect. The owners are friendly and helpful. There are multiple outdoor areas to sit and relax. Off the beaten path but only minutes to...More

Thank Judi S
Reviewed 9 March 2018 via mobile

We wanted to get away for the weekend so we booked a room at the Julian Inn. Booked the room through Priceline and got a great deal. The room was perfect and the weather was even more perfect. Walking around looking for a place to...More

2  Thank darkodon
Reviewed 24 March 2017

I cannot recommend this property. The furnishings were old and dingy. The property was overly decorated to the extent that it felt like we were staying at some ancient hoarder auntie's house. The bathroom had a previous guest's toiletries sitting on the top of the...More

Thank oceansnmountains
Response from Marsha S, Owner at Julian Country InnResponded 26 March 2017

I cant tell you how sorry I am you didn't enjoy your stay. I have never had anyone feel this way. I have always been told by our guests that they love the country charm & enjoyed all of the antiques in and around the...More

Reviewed 13 February 2017

We stayed at the Inn for Christmas Eve with our extended family. My wife and I stayed in the upstairs room. It was nice and cozy, the electric heater kept the room nice and toasty. The rest of the family stayed in the other rooms,...More

Thank de123cm
Reviewed 3 January 2017

Had the upstairs room (# 3) which was nicely decorated with bathroom in suite. The electric fireplace was on when we arrived so the room was nice and warm. Room had all the amenities mention in other reviews. The inn keeper is on site and...More

Thank Joe W
Response from Marsha S, Owner at Julian Country InnResponded 5 January 2017

Joe, Thank you so much for staying, I'm so happy you enjoyed your stay. Please visit us again! Sincerely, Marsha Sarkela owner/inn keeper

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Details
Price range
US$159 - US$272 (Based on Average Rates for a Standard Room)
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$159 - US$272 (Based on Average Rates for a Standard Room)
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (29)
Room & Suite (16)
Dining (1)
Questions & Answers
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Kelley H
16 March 2017|
AnswerShow all 2 answers
Response from Joe W | Reviewed this property |
Two apts (I believe 2 and definitely 3) are upstairs and could be hard for an elderly person. If you are on the bottom ( 4 and 5) just a couple of steps, relatively flat and enough room to walk beside your parents.
1
Vote
Debrasong
Dear Marsha, I appreciate your responding to our review. It's sad that it has taken you this long to do so, however we would never take other peoples used soap from drawers, as we didn't want to handle them at all. We were looking for additional toilet paper and found half of a role in one of those drawers and the used soaps and used shampoo in the other. I actually resent that implication. As for the condition of the bathroom shower, I took samples of it and it comes up as a very high ph mildew. I actually do have a different handle with several other reviews that you're not obviously reading. And I apologize if you're only seeing the negative in this review, because I find when I do these reviews that that's what people hon in on, I showed beautiful pictures of your room as well, and I claimed very positive thoughts about your room, but you or whomever is below does simply talk too loudly and guests should not be overhearing your private conversations. You spoke about things involving the event we had just attended and there was someone else present. I can tell the difference between a television and people who are having a fluid conversation. The wood chipper & saw began at began at 8am iper my telephone call to you on my phone log. It is my job to keep people on their toes, thank you for acknowledging that. Clearly the only reviews you want posted here are ones that don't call you out for the things that could use improvement. As a property management professional of 32 years, I can promise you that was an honest and fair review based on a two night stay there. And btw....we had our bags packed more than an hour before your normal checkout time. We had gone out on the property for an hour which you weren't aware of. It has to be said that of the now only 4 negative reviews, your is not truly being considered that negative, under this particular handle of Debrasong, not one of them have come back negatively toward me, In fact they not only validated these concerns but addressed them, and thanked me and then went beyond that to refund me for a night that was not up to "their standards". Or mine for that matter. It's something you might keep in mind moving forward when you look at your customer service approach. I'm truly sorry that instead of choosing to take the constructive criticism or any points noted that were supported by photographs, I left some that were worse out for your own information, and instead didn't hear something more positive back from you. But I think that that simply further supports the lack of relationship between you and your guests. It's hard to know whether you have a connection with a person when you've only spent five minutes through a door way during your entire time there. I was not judging you as a person, I was simply giving a review on the room and our stay there. I am no perfectionist, but I'm going to note the things that stand out as definitely needing to be addressed, and that are of an advertising issue, or a sanitary, cleaning, comfort or health & safety concern, and frankly I don't think my other review you've pointed out, complaining about someone leaving a marijuana pipe in a window, or a sewage leak coming from a bathroom sink being something I should've left out of any of my reviews. Or that I stayed at a place that was under full and total construction, where I was put on the 4th floor and we had to use the stairs the entire time. I have a disability and cannot do four flights of stairs. When you're not told the place is under construction that's a problem. When they advertise free breakfast on site and its closed for construction, that's a problem. When they advertise free parking but there isnt any at night, that's a problem. I hope we are getting on the same sheet of music now. People want to know these things. They want to know that when they come back at 1 o'clock in the morning they're going to have a place to park. I welcome anyone to read my reviews under Debrasong. Those are the only four negative reviews I've ever written. Everything else is under ladyd. Good day Marsha...
26 April 2015|
Answer
Response from Marsha S | Property representative |
Debra, I feel you are doing a great job for Tripadvisor. Thank you for staying with us. Improvements will be made. Thank you for your input. Sincerely, Marsha
0
Votes
Room Tips
"We were on the second floor, quite!"
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"Upstairs room with private bath."
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"I would choose the big, apartment room for sure!"
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"Room 3 was great"
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