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I stayed here for 3 nights to be close to French Camp without having to stay in Stockton. I was expecting a newer property. My stay was fine. The bed was comfortable, the room was very big. The lighting in the bathroom needs to be...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 3 weeks ago
Thank you for trusting our hotel for your lodging needs! It's good to know that your visit was adequate despite the minor issues you encountered with the in-room amenities and tired fixtures. Our aim is to provide you with the best accommodations and...More
We spend 2 nights here visiting family. Hotel is located right off the HWY 5, which is conveniences. We were given a king suite, it is spacious and super clean. All the staffs are friendly and always greets us.
The noise from the freeway is...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 11 April 2018
Thank you for taking the time to express your thoughts and concerns. Our goal is to ensure that each guest stay is an excellent one. We are happy to hear you found the suite clean and spacious and our location convenient. We also...More
One of those hotels were price and service are the deciding factor. The gentleman that checked me in insisted on a license plate for the car, really? Next, he forgot to run a card, I was out shopping when he called asking for me to...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 29 March 2018
Thank you for your feedback regarding your stay at Holiday Inn Express Lathrop, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. On behalf of the hotel, I'm sorry we fell below your expectation regarding...More
Hotel was convenient to I-5 and the room was pleasant but the hot water was barely lukewarm and the thermostat didn’t work. Had we arrived earlier in the evening we would have asked the hotel maintenance attend to water and thermostat.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 16 March 2018
Thank you for choosing Holiday Inn Express and Suites Lathrop.
I would like to start to apologize for any inconvenience due to the non working thermostat and the heating system in the bathroom. We will investigate this further with our team. It is...More
I told the nice lady with the sniffles WiFi did not work. She said she'd call. When I returned fro "dinner" at a truck stop sandwich place, the only place within walking distance, she said they (the WiFi people) would all me to "talk me...More
Thank Michael S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 13 November 2017
Hi Michael S,
We aim to deliver comfortable accommodations and I'm delighted to see your perfect rating for our hotel's cleanliness. On the other hand, I'm sorry to hear about the inconvenience caused by our WiFi connection and how this was handled by our staff....More