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Residence Inn Palo Alto Los Altos

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Residence Inn Palo Alto Los Altos
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160 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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New York
Reviewed 3 weeks ago

This is not a luxury hotel by any stretch. But it is reasonable for the area and convenient to most of the Palo Alto/Stanford University activity. It's set up more like a motel with separate buildings housing certain wings of rooms. Lots of room and the standard kitchen equipment to store leftovers or even to fix a quick meal. Queen...

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Helpful?
Thank duffman2014
Reviewed 19 January 2017

Prices in the Bay Area can be heartstopping, but everyone has to deal with it. This is an average hotel that makes attempts to upscale with happy hours and breakfast, but unfortunately it is a budget hotel without the budget price. Room was ok. Bed was horrible. It is quiet and tucked away from the road which is a great...

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Helpful?
Thank Sherri S
Linda A, Guest Relations Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Ahmad Barakzai Operations Manager Los Altos Residence Inn ahmad.barakzai@losaltosresidenceinn.com 1650-559-7890

Lakeville, Minnesota
Reviewed 28 December 2016

Spend 5 nights here over Thanksgiving, 2016. The property is unique amongst Residence Inns. Rooms are slightly larger (due to being a senior apartments before). Underground parking (reasonable $). Staff was most cooperative and friendly. Breakfast was very good.

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Helpful?
Thank Steve K
Management response:

Hello Steve, Thank you for your kind review of the Residence Inn Palo Alto/Los Altos! We hope to welcome you back in the nearest future. Have a great 2017! Best regards, Amelia H. Anastacio

New York
Reviewed 4 December 2016

Stayed here for a recent meeting at a local digital company. Had heard that area hotels were expensive and was prepared for that - but was not prepared to spend $440+ for what was basically a $189 hotel room. The room was the best part of this hotel experience - clean, comfortable bed, good TV/internet. Maid service was excellent. Was...

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Helpful?
Thank BK-1K
Aaron W, Manager at Residence Inn Palo Alto Los Altos, responded to this review

Greetings! I'm very sorry your experience with us was less than perfect. Thank you very much for your feedback, I have shared your concerns with our team and we are working to correct the issues you experienced. Thank you very much for staying with us and for the positive comments about your room and the hotel team members you encountered....

Manhattan Beach, California
Reviewed 28 November 2016

We chose to stay here for the Thanksgiving weekend because we had such a positive experience when we stayed here in October. I wish we hadn't as the lack of attention to detail was overwhelming. We checked in Wednesday evening and that was the only thing that was pleasant. After we obtained our keys, the front desk said parking would...

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Helpful?
Thank _jrremson
Linda A, Manager at Residence Inn Palo Alto Los Altos, responded to this review

Thank you for taking the time to complete the Trip Advisor Review in regards to your recent stay at the Residence Inn Palo Alto Los Altos. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the toilet not...

Tucson, Arizona
Reviewed 28 November 2016

This place is beautifully located off of El Camino Real in the back. Newly decorated. wonderful price for the area. Felt like it was primarily meant for software designers who could work in their suite for hours. Colors were neutral grays and restful. Great breakfasts.

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1Thank grand old girl b
Las Vegas, Nevada
Reviewed 2 November 2016

this hotel has very friendly and helpful staff, room was clean and comfortable,had a mini suite,grounds were well kept, very quiet room, breakfast was served the next morning, i was surprised how good it was

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Helpful?
Thank jjhbem
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear jjhbem: Thank you so much for taking time out of your busy day to share your feedback on your recent stay. We are delighted you enjoy staying with us and your positive comments will continue to motivate and inspire the staff at Residence Inn by Marriott Palo Alto/Los Altos. We hope to see you again in the near future....

Washington DC
Reviewed 29 October 2016 via mobile

I am not sure whether this hotel was newly built or newly renovated, but everything was so gorgeously modern and clean that we wondered if we were the first guests in our room! Spacious kitchenette, large living room, large bathroom. Excellent breakfast buffet and plenty of free parking. Loved the modern decor. Thanks!

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Helpful?
Thank Ariz0nagirl
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear Ariz0nagirl: Thank you so much for taking time out of your busy day to share your feedback on your recent stay. We are delighted you enjoy staying with us and your positive comments will continue to motivate and inspire the staff at Residence Inn by Marriott Palo Alto/Los Altos. We hope to see you again in the near future....

Bay Area, CA
Reviewed 7 September 2016 via mobile

Stayed here for one night on business. No complaints about any of it. Check in was simple and fast. The gentleman at the counter was super friendly. (Unfortunately I don't recall his name, may have been Cory) The room was amazing. Updated and clean. If I was staying here longer I woud have utilized all the amenities in the studio...

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Helpful?
Thank Rahulm80
Linda A, General Manager at Residence Inn Palo Alto Los Altos, responded to this review

Dear Rahulm80: Thank you so much for your raving review. We hope to see you again and again when you travel to the area. Please let your colleagues know about us too! Sincerely, Linda Apichell, GM

Glasgow, United Kingdom
Reviewed 26 August 2016

This hotel is my go to hotel in Palo Alto, I always stay here having tried a few of the others in the area. The rooms are spacious and have a full kitchen/living area and it's dog friendly. It's a little annoying that the TV's don't seem to like you plugging your own devices in but they have Cable and...

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Helpful?
Thank Omar K
Linda A, Manager at Residence Inn Palo Alto Los Altos, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay at the Residence Inn Palo Alto Los Altos. Upholding our commitment to provide a memorable experience with exceptional service, we appreciate the 4 star rating. Have an excellent day! Best Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Residence Inn Palo Alto Los Altos

Address: 4460 El Camino Real, Los Altos, CA 94022
Region: United States > California > Los Altos
Price Range: £102 - £391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Palo Alto Los Altos 3*
Number of rooms: 156
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Also Known As:
Residence Inn Palo Alto Los Altos Hotel Los Altos
Residence Inn Los Altos
Los Altos Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Palo Alto Los Altos staff and other travellers.
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over a year ago

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Questions? Get answers from Residence Inn Palo Alto Los Altos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On the court yard side is very good.”
 of 5 bubbles stevek647, 28 Dec 2016 | Read review
“If you are concerned about security, ask for the main building.”
 of 5 bubbles BK-1K, 4 Dec 2016 | Read review
“Our room was in the back of the property and had a great view of tall trees outside out windows. 2nd floor.”
 of 5 bubbles grandoldgirlb, 28 Nov 2016 | Read review
“If you are parking go for a room in the building over the car park.”
 of 5 bubbles omark660, 26 Aug 2016 | Read review
“Plan for a daily charge for parking. The spots in the lot fill up quickly; use the underground parking garage safe - and convenient.”
 of 5 bubbles valleyfalls2016, 21 Aug 2016 | Read review
5 of 5