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If you’re looking for a family friendly hotel in Northridge, look no further. I stayed here 4 nights while visiting my son for my birthday. Upon arrival we were warmly welcomed, fast easy check-in. The staff was awesome and attentive, the room was clean and...More
Date of stay: January 2019
Response from 00esa, Manager at Extended Stay America - Los Angeles - NorthridgeResponded 2 weeks ago
Thank you for selecting Extended Stay America while here to meet your son on his birthday. It is such a pleasure to read you found our location convenient for all of your traveling needs and that our courteous service was the highlight of your stay....More
This is a regular hotel with great amenities. I was able to cook in my room and surf on my computer. The price was great like 120$ for the night, but it was worth it because I was able to relax and enjoy my night....More
Date of stay: November 2018
Response from 00esa, Manager at Extended Stay America - Los Angeles - NorthridgeResponded 28 November 2018
Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so lovely to hear how much you enjoyed your stay, and we are happy you were impressed with our price and amenities. Thank you...More
Stayed here over Thanksgiving as it was a good rate, I guess you really get what you pay for!!
The room that I was given had roaches in it. I killed 3 in the bath room, and 1 in the kitchen area. Very bad!!!
Date of stay: November 2018
Thank amanda j
Response from 00esa, Manager at Extended Stay America - Los Angeles - NorthridgeResponded 24 November 2018
Amanda, thank you for your review. We sincerely apologize for the inconvenience you had due to the roaches in your room. Our pest control provider has serviced the hotel, and we’re working to ensure procedures are being followed to prevent future infestation. Please feel free...More
I haven’t even gotten my room yet and I’m already frustrated beyond belief. I arrived 45 minutes ago to find an unmanned front desk with a sign that said they were at lunch, their return time was supposed to be 30 minutes ago. There’s a...More
Date of stay: August 2018
Thank Jen C
Response from 00esa, Manager at Extended Stay America - Los Angeles - NorthridgeResponded 20 August 2018
Jen, thank you for staying at our hotel and for sharing your concerns. We apologize for our lack of responsiveness at the time of check-in and for the inconvenience you had due to it. The service that you described is not typical for us, and...More
We have stayed in a few Extended Stay hotels in USA and accept that they are pretty basic hotels. But this one is rubbish!! (Worst of all of them). Has a sort of kirchen and a microwave in the room but not a single utensils....More
Date of stay: February 2018
Response from 00esa, Manager at Extended Stay America - Los Angeles - NorthridgeResponded 1 June 2018
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve....More