We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Custom Hotel

Save
Traveller (37)
Room & Suite (376)
Storyboard
You may also like:
See all
Nearby Hotels
Overview
  • Excellent24%
  • Very good13%
  • Average22%
  • Poor19%
  • Terrible22%
Travellers talk about
“free shuttle”(7 reviews)
“lax airport”(5 reviews)
“santa monica”(4 reviews)
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Offers from Custom Hotel
Special Offer:Breakfast on us!
Hotel packages
Offers from Custom Hotel
Special Offer:Breakfast on us!
Hotel packages
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$153.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Los Angeles hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "d6ea92ce9ce7475a96570be07d8577e2", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":656235,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[34391639],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":6,"year":2018},"checkout":{"day":4,"month":6,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":153,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"d6ea92ce9ce7475a96570be07d8577e2","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":176,"lowestMetaPrice":153,"additionalPartner":false,"highestMetaPriceDisplay":176,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":176,"lowestMetaPrice":153,"highestMetaPriceDisplay":176,"hotelName":"Custom Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImQ2ZWE5MmNlOWNlNzQ3NWE5NjU3MGJlMDdkODU3N2UyIiwiQUlLIjoiYmQ5OGQ3ZjljY2RjNDE4MmFiMzU0OWIzNDA1YThhNWEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "03/06/2018", "checkOut": "04/06/2018", "lowestPrice": "US$153", "hasDates": true, "hacComplete": true, "contentIdMappings": {"34391639":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (109)
Filter reviews
80 results
Traveller rating
21
12
15
14
18
Traveller type
Time of year
LanguageEnglish
More languages
21
12
15
14
18
Show reviews that mention
All reviewsfree shuttlelax airportsanta monicabit datedswimming poolvenice beachnice hotela great staybed was comfortableminute walkwithin walking distanceaviationubertaxisupermarketkeyconvenience
FilterEnglish
Updating list...
1 - 5 of 80 reviews
Reviewed 2 days ago via mobile

Close to airport and the shuttle driver was nice are only ups. Unless you are saving considerably I would avoid . Its just run down and creepy as hell. It really felt like Bates motel. The matress is so hard also . This place was...More

1  Thank elizabeth s
Hotel's Favourite
Reviewed 27 September 2017

For the last couple years, I have stayed only at the Custom Hotel everytime I go to LA on business. Almost all the other near-LAX hotels are located on a boring and very commercial street (W. Century Blvd) ...the location of the Custom is night...More

2  Thank wugdot
Response from Gary G, General Manager at Custom HotelResponded 29 September 2017

Dear wugdot, Thank you for being a repeat guest of the Hotel, we appreciate your business and loyalty! The Hotel indeed has a great location with restaurants within walking distance and beautiful beaches only a couple of miles away. Thank you for your kind words...More

Reviewed 4 days ago

I booked and pre-paid this hotel in order to have a rest before my connecting flight to China, but as soon as I arrived to the counter around 1am they told me they were no rooms available, and that I had to wait until 4am,...More

Thank Jose Antonio H
Reviewed 1 week ago

Absolutely horrible experience. Parking rate of $38 (36+tax) not disclosed at reservation time, parking time, nor during time of check in. Tried multiple times to reach manager after realizing charge on credit card, was put on hold - no one came back on the line....More

1  Thank yaster
Response from Gary G, General Manager at Custom HotelResponded 6 days ago

Dear yaster, Thank you very much for your recent visit and for taking the time to share your feedback. I sincerely apologize for any service shortcomings from my staff and letting you down on this stay. I am so sorry you had challenges reaching us....More

Reviewed 1 week ago

The hotel has a bit of a dingy feel as if you don't want to take off your shoes in the room or bath. The bed was nice, the room was pretty quiet. They have vending machines where you can grab snacks and drinks, they're...More

Thank Miss-Travel-Bandit
Response from Gary G, General Manager at Custom HotelResponded 1 week ago

Dear Miss-Travel-Bandit, Thank you for staying with us and sharing your experience! I am so glad to hear your feedback regarding our staff. We are a slightly older hotel but have incredible enhancements coming up in the near future. In the meantime, thank you for...More

View more reviews
Most Booked Properties in Los Angeles, CA
See allSee all
About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$131 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
Details
Price range
US$131 - US$259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (37)
Room & Suite (376)
Dining (60)
Pool & Beach (41)
Amenities (106)
Questions & Answers
Ask a question
Christopher C
29 December 2017|
AnswerShow all 2 answers
Response from Heide W | Reviewed this property |
New ownership so it probably started out with a new Trip Advisor account. Have you been back? It's going to be great - they are renovating.
0
Votes
Weng C
22 November 2017|
AnswerShow all 2 answers
Response from alexander v | Reviewed this property |
I don't know if they have late check out. I'm assuming you have a flight out like I did at night. I checked out at 11 like your supposed to and then hung out at the pool area for the rest of the day and walked around Venice... More
1
Vote
14W10
2 September 2017|
AnswerShow all 3 answers
Response from Gary G | Property representative |
Dear 14W10, Yes we have offer breakfast in our lobby café. Breakfast hours are 6:30am-10:30am. It's an all you can eat buffet for $13.95, with tax $15.24 which includes eggs, sausage, bacon, breakfast potatoes, toast... More
0
Votes
Room Tips
"Dont come to this hotel terrible service"
Read review
"the so called "View" they advertise looks out onto a large traffic ridden Blvd"
Read review
"I would never return"
Read review
"Stay elsewhere."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing