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Custom Hotel

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Traveller (39)
Room & Suite (376)
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Overview
  • Excellent21%
  • Very good14%
  • Average25%
  • Poor18%
  • Terrible22%
Travellers talk about
“free shuttle”(7 reviews)
“lax airport”(5 reviews)
“santa monica”(4 reviews)
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Custom Hotel
Special Offer: Breakfast on us!
Hotel packages
Offers from Custom Hotel
Special Offer: Breakfast on us!
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (111)
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All reviewsfree shuttlelax airportsanta monicabit datedswimming poolvenice beachnice hotela great staybed was comfortableminute walkwithin walking distanceaviationubertaxisupermarketkeyconvenience
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1 - 5 of 82 reviews
Reviewed 2 days ago via mobile

Admittedly, we had read some not so good reviews before we had arrived at this hotel so expectations were low. We stayed only one night (Room 611), and we had paid a little extra for a more “deluxe room”, but I can quite honestly say...More

Thank TonyGeorge67
Hotel's Favourite
Reviewed 27 September 2017

For the last couple years, I have stayed only at the Custom Hotel everytime I go to LA on business. Almost all the other near-LAX hotels are located on a boring and very commercial street (W. Century Blvd) ...the location of the Custom is night...More

2  Thank wugdot
Response from Gary G, General Manager at Custom HotelResponded 29 September 2017

Dear wugdot, Thank you for being a repeat guest of the Hotel, we appreciate your business and loyalty! The Hotel indeed has a great location with restaurants within walking distance and beautiful beaches only a couple of miles away. Thank you for your kind words...More

Reviewed 4 days ago

The Custom Hotel is good because it's close to LAX and has a free shuttle, while also being in a nice walkable neighbourhood next door to a grocery store which is open till 2am. There are various restaurants and other shops close by too (but...More

Thank Anne M
Response from Gary G, General Manager at Custom HotelResponded 3 days ago

Dear Anne M, Thank you for staying with us and sharing your experience, we appreciate your post! I am so glad to hear you enjoyed our breakfast buffet and your feedback regarding our staff. However, I am very sorry for the mishap with the shuttle...More

Reviewed 1 week ago via mobile

Close to airport and the shuttle driver was nice are only ups. Unless you are saving considerably I would avoid . Its just run down and creepy as hell. It really felt like Bates motel. The matress is so hard also . This place was...More

1  Thank elizabeth s
Response from Gary G, General Manager at Custom HotelResponded 3 days ago

Dear elizabeth s, Thank you for staying with us and sharing your experience! I am glad to hear your feedback regarding our shuttle driver but apologize otherwise for letting you down. We are an older hotel but have incredible enhancements coming up in the near...More

Reviewed 1 week ago

I booked and pre-paid this hotel in order to have a rest before my connecting flight to China, but as soon as I arrived to the counter around 1am they told me they were no rooms available, and that I had to wait until 4am,...More

Thank Jose Antonio H
Response from Gary G, General Manager at Custom HotelResponded 3 days ago

Dear Jose Antonio H, Thank you sharing your comments. I sincerely apologize for your experience at our property. Unfortunately, we had an unexpected outage of our property management system on the night in question which placed us in this predicament. In your shoes, I would...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$133 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
Details
Price range
US$133 - US$265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
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Traveller (39)
Room & Suite (376)
Dining (60)
Pool & Beach (41)
Amenities (106)
Questions & Answers
Ask a question
Christopher C
29 December 2017|
AnswerShow all 2 answers
Response from Heide W | Reviewed this property |
New ownership so it probably started out with a new Trip Advisor account. Have you been back? It's going to be great - they are renovating.
0
Votes
Weng C
22 November 2017|
AnswerShow all 2 answers
Response from alexander v | Reviewed this property |
I don't know if they have late check out. I'm assuming you have a flight out like I did at night. I checked out at 11 like your supposed to and then hung out at the pool area for the rest of the day and walked around Venice... More
1
Vote
14W10
2 September 2017|
AnswerShow all 3 answers
Response from Gary G | Property representative |
Dear 14W10, Yes we have offer breakfast in our lobby café. Breakfast hours are 6:30am-10:30am. It's an all you can eat buffet for $13.95, with tax $15.24 which includes eggs, sausage, bacon, breakfast potatoes, toast... More
0
Votes
Room Tips
"Rooms on higher floors are good for plane watching"
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"Dont come to this hotel terrible service"
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"the so called "View" they advertise looks out onto a large traffic ridden Blvd"
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"I would never return"
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