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Custom Hotel

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Traveller (37)
Room & Suite (376)
Storyboard
Overview
  • Excellent25%
  • Very good14%
  • Average22%
  • Poor18%
  • Terrible21%
Travellers talk about
“free shuttle”(7 reviews)
“lax airport”(5 reviews)
“santa monica”(4 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Offers from Custom Hotel
Special Offer: Breakfast on us!
Hotel packages
Offers from Custom Hotel
Special Offer: Breakfast on us!
Hotel packages
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (99)
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All reviewsfree shuttlelax airportsanta monicabit datedswimming poolvenice beachnice hotela great staybed was comfortableminute walkwithin walking distanceaviationubertaxisupermarketkeyconvenience
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1 - 5 of 72 reviews
Reviewed 3 days ago via mobile

To start off, the valet car service is a 10/10. They were very helpful, especially the manager Lupe. We were waiting for a rental car and Lupe went out of his way to make us feel comfortable during our wait. The hotel was decent, we...More

Thank castoramber
Hotel's Favourite
Reviewed 27 September 2017

For the last couple years, I have stayed only at the Custom Hotel everytime I go to LA on business. Almost all the other near-LAX hotels are located on a boring and very commercial street (W. Century Blvd) ...the location of the Custom is night...More

2  Thank wugdot
Response from Gary G, General Manager at Custom HotelResponded 29 September 2017

Dear wugdot, Thank you for being a repeat guest of the Hotel, we appreciate your business and loyalty! The Hotel indeed has a great location with restaurants within walking distance and beautiful beaches only a couple of miles away. Thank you for your kind words...More

Reviewed 3 days ago

Stayed one night because it was close to the airport and a friend we were visiting. Valet is $36.00 a night and there is not anywhere close to park otherwise. Check in went smoothly, although friendliness and a smile were surely not included. The room-...More

Thank martinigirl312
Reviewed 3 days ago via mobile

It is a room suited for a 1 or 2 night stop over. Its affordable and close to LAX. Free shuttle that runs regularly and on a main road so plenty of restaurants nearby. And a dispensary to. You get what you pay for. It's...More

Thank Timi T
Reviewed 6 days ago via mobile

We check in on April 16 2018, to find there is not a desk in the room, we are on our knees with the computer on the bed. NO PARKING unless you pay for valet park and the nearest parking is more than a block...More

Thank Terry Ann M
Response from Gary G, General Manager at Custom HotelResponded 4 days ago

Dear Terry Ann M, Thank you very much for your recent visit and for taking the time to post your feedback. I hear you loud and clear about parking. We do indeed only offer valet parking at $35 which is a hot commodity here in...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$132 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
Details
Price range
US$132 - US$264 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Green Hotel in Los Angeles
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (37)
Room & Suite (376)
Dining (60)
Pool & Beach (41)
Amenities (106)
Questions & Answers
Ask a question
Christopher C
29 December 2017|
AnswerShow all 2 answers
Response from Heide W | Reviewed this property |
New ownership so it probably started out with a new Trip Advisor account. Have you been back? It's going to be great - they are renovating.
0
Votes
Weng C
22 November 2017|
AnswerShow all 2 answers
Response from alexander v | Reviewed this property |
I don't know if they have late check out. I'm assuming you have a flight out like I did at night. I checked out at 11 like your supposed to and then hung out at the pool area for the rest of the day and walked around Venice... More
1
Vote
14W10
2 September 2017|
AnswerShow all 3 answers
Response from Gary G | Property representative |
Dear 14W10, Yes we have offer breakfast in our lobby café. Breakfast hours are 6:30am-10:30am. It's an all you can eat buffet for $13.95, with tax $15.24 which includes eggs, sausage, bacon, breakfast potatoes, toast... More
0
Votes
Room Tips
"Stay elsewhere."
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"Stay away!"
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"Pick a different hotel"
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"As usual, the higher the better"
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