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DoubleTree by Hilton Hotel Los Angeles Downtown

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DoubleTree by Hilton Hotel Los Angeles Downtown
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1,807 Reviews from our TripAdvisor Community

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Showing 1,571: English reviews
North Las Vegas, Nevada
Reviewed yesterday NEW

Very nice hotel everyone was super friendly. I love how we were able to get the fresh baked cookies! They were awesome and delicious! The rooms were very nice and clean and excellent view. I will definitely be returning

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Helpful?
Thank 421guadalupes
St. Louis, United States
Reviewed 2 days ago NEW

Some things were good: Staff were friendly and tried to be accommodating. Other things not so great: rooms were tired and in need of updating; cracked tiles in bathrooms. Also the rooms were very noisy

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Helpful?
Thank nicholasd25
Redding, California
Reviewed 2 days ago NEW

The level of customer service is inconsistent here and it seems that it comes from the senior management of this facility. There's absolutely no focus on customer service or sympathy towards guests. They seem robotic in their responses (quickly citing policies) and unable to understand or admit to their own faults. Don't let the "management responses" to these reviews fool...

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Thank daniellewats0n
San Diego, United States
Reviewed 2 days ago NEW

The bathrooms and rooms need to be updated as they are old. The heating in the room has not worked twice for me for two different stays. Also their hot water was under repair on a cold night. I feel the restaurant at the hotel could offer options for vegans which they currently don't. Great location, and great staff.

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Thank dollyd488
Jersey City, New Jersey
Reviewed 3 days ago NEWvia mobile

I could not sleep because of the dozens of helicopters circling Los Angeles from the helipad next to this hotel. This was not posted on the hotel when inquired about a quiet Hotel. It is inexcusable. The noise was deafening continuous and did not stop.

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Helpful?
Thank Leslie A
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Leslie, I am very sorry that LAPD's Helicopters affected our ability to provide you a better night's rest. We are sadly not informed of when they will be running exercises in the area but we will continue to pursue this information so we can better provide our guests with this information. I do hope you will allow me an...

Chicago, Illinois
Reviewed 3 days ago NEW

The hotel is very nice with some very nice amenities. However the location is average. Other then being right in little Tokyo, it is a little far from most restaurants, LA Live, Staples and LACC. Good experience overall.

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Helpful?
Thank briankQ7561PH
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello briankQ7561PH, thank you for taking a moment to provide us with feedback! We love reading about the exploring our guests do when visiting us and hope that you will continue to visit us in the future. Thank you Orlando

Reviewed 4 days ago NEW

Terrible. Terrible. Terrible. Staying here for business travel and there is no hot water in my room. Long day of meetings in the morning and I'm dealing with calls to the front desk to get the issue resolved. Will NEVER stay at this property again.

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Helpful?
Thank Jack E
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Jack, I am sorry that we failed to provide you a better experience, we sadly experienced a severe water line rupture which interrupted our domestic hot water for our facilities and guest rooms. While unfortunately life happens we still want to provide our guests the best impression of our hotel; if you would be so kind to email me...

Reviewed 4 days ago NEW

The DoubleTree Hilton in Little Tokyo is my favorite hotel to stay in while in LA. Amazing location and central to your LA needs. It's location is in the middle of LA's historic Little Tokyo, with plenty of great shopping and eating to do around you. It's also relatively close to LA's transportation hubs. Upon check in you are greeted...

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Helpful?
Thank Ivannia R
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Ivannia, thank you for the time you took to review your experience at our hotel. Reading that our location and offerings were able to provide you with a good experience is very comforting for my team and I, I am sorry that you felt our parking is too high; we are actually the lowest priced parking option of all...

Brecon, United Kingdom
Reviewed 1 week ago

Big hotel in an area which does not have a lot going for it - not an area to worry about but there isn't a lot near it. It is next door to a major police station so the area is safe to walk around but there aren't a great deal of shops or attractions nearby. There is a huge...

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Helpful?
Thank ColinDCwmbran_Wales
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello ColinDCwmbran_Wales, thank you for the feedback. I am sorry that we failed to provide you a better experience in regards to the noise issue; I do want to advise you that we do provide our guests with complimentary ear plugs for any guests who request them Thank you again for sharing your feedback Orlando

Reviewed 1 week ago

We stayed for one night on a brief stop over. We arrived at 7am after having driven 20hours and were thrilled to be checked in immediately. We were also given a most delicious cookie each, just an added bonus. We got in the room and the first thing I saw was a pair of prescription glasses by the bed. I...

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Helpful?
Thank Nathan669
DoubletreeManagement, Director at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review

Hello Nathan669, Thank you for sharing your experience. I am sorry that our cleanliness did fail you. I am happy to read that our CARE agents were able to resolve your concern when you mentioned to them. We will address the cleanliness issue with our room attendant. Thank you

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in Little Tokyo and less than half a mile from LA Live, our Downtown Los Angeles hotel features a beautiful rooftop garden and renovated accommodations with stunning skyline views. Each guest room, furnished with sophisticated Asian-fusion décor, features a work desk with basic Internet access, plush bedding, and a 42-inch LCD HDTV. Upgrade to a suite for a touch of indulgence and extra space with special amenities including a soothing whirlpool bath, sofa bed, and dining area. Additional on-property amenities include a 24-hour business center, a 24-hour fitness center, and dining options. With over 12,000 square feet of space, 14 meeting rooms, two ballrooms, and state-of-the-art audio visual equipment, planning a corporate seminar or holiday party is simple. Or, host a stunning wedding at Kyoto Gardens, our Japanese rooftop garden complete with cascading waterfalls, tranquil ponds, and downtown skyline views. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Los Angeles Downtown

Address: 120 South Los Angeles Street, Los Angeles, CA 90012-3724 (Formerly Kyoto Grand Hotel and Gardens)
Region: United States > California > Los Angeles > Downtown , Central L.A
Price Range: £146 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles Downtown 3.5*
Number of rooms: 434
Reservation Options:
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Also Known As:
Kyoto Grand Los Angeles
Hotel Style:
#22 Green Hotel in Los Angeles
#38 Business Hotel in Los Angeles
#50 Romantic Hotel in Los Angeles
#50 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Los Angeles Downtown staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Los Angeles Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a helicopter route and buildings with lots of noisy roof top air conditioning units on the police station side of hotel.”
 of 5 bubbles ColinDCwmbran_Wales, 1 Dec 2016 | Read review
“Garden view rooms are a nice upgrade to ask for.”
 of 5 bubbles jam397, 18 Nov 2016 | Read review
“We stayed on a high floor on the garden side of the building, and it was very quiet”
 of 5 bubbles arachne, 17 Nov 2016 | Read review
“We had a corner room with views to the front of the hotel and pool area”
 of 5 bubbles Dirtdiver15, 31 Oct 2016 | Read review
“The city view was nice”
 of 5 bubbles Leatroy, 26 Oct 2016 | Read review
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