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I organized a bottle of champagne for my partners birthday. The bottle never arrived and my Visa was charged. I spoke to a representative in person at the front desk and over the phone. They reassured me that I would get a call back to...More
Upon arrival keep your eyes open for the entrance to the valet parking – we missed it and had to go around in a half an hour circle as the traffic was so shocking. Valet was pricey but worth it for the convenience. What's really...More
Thank Suzie A
Response from Aaron H, Marketing Team at The Westin Bonaventure Hotel & SuitesResponded 27 December 2017
Thank you for the great review Suzie. We are glad that you enjoyed your stay with us and apologize for some of the renovations going on around our hotel. We are constantly committed to improving our guest’s overall experiences and hope to see you again...More
We stayed at the Westin for 5 nights this past week as a family of 4 as my husband had a conference to attend. We were upgraded to a larger room and were very thankful because others in our party were not so fortunate and...More
This hotel is getting a little dated feeling, but I can’t complain about how I was treated. Upgraded me to a giant two room suite. Very nice to eat dinner and watch the Eagles win the Super Bowl!
Cavernous hotel. Good if the location suits...More
Response from Yi H, Manager at The Westin Bonaventure Hotel & SuitesResponded 2 weeks ago
Thank you for your recent stay and provide us your honest feedback which gives us good insight into your experience. Please accept my apology hotel was found unappealing. Our goal is for all of our guests to leave our hotel feeling more rested...More
I was recently at this hotel for a week-long conference, so I became very acquainted with many of its amenities. Plus, I finally figured out the complicated tower and elevator system. (FYI-Elevators were featured in Schwarzenegger movie "True Lies".) The desk service was quick and...More
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants
in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.