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Sheraton Gateway Los Angeles

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Sheraton Gateway Los Angeles
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335 Reviews from our TripAdvisor Community

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Showing 278: English reviews
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Greater London, United Kingdom
Reviewed yesterday NEW

Nice property that serves the purpose for quick journey to LAX. Busy front desk that is not always manned based on the long lines. The front desk staff was very friendly, just needed more help. Club level for breakfast is quite ample and good variety. Evening would be a bit sparse and payment required on all adult beverages including beer...

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Helpful?
Thank 384deano
Simi Valley California
Reviewed 2 days ago NEWvia mobile

I've been holding conferences for a few years here. For the most part it's been good. Got here tonight and they've oversold the hotel by 30 rooms! I've been waiting for over an hour for a room. Last conference here! Even as a Platinum member they did not have my room. Finally got a room and someone was already in...

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Helpful?
Thank Arleighk
Los Angeles, California
Reviewed 3 days ago NEW

The Sheraton Gateway recently completed a renovation that took a tired hotel into one of the nicest at LAX. As a platinum SPG, I am upgraded to an executive suite every stay. Rooms are nice and spacious. Hopping bar scene too

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Helpful?
1Thank Traveling_Man_1638
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for being a frequent guest at our hotel and for sharing your kind words with us. I am delighted that you are pleased with the recent updates we have made to our property and that you enjoy the benefits awarded to you as an SPG platinum member. It is always a pleasure to welcome you to the Sheraton...

Reviewed 3 days ago NEWvia mobile

The hotel is very clean and comfortable. The rooms are nice and quiet. Central to everything- very convenient. Has a really nice pool area that would be fun when it's warm out. Overall, I would recommend this hotel.

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Helpful?
Thank Stacy S
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

I am delighted that you enjoyed your time here at our hotel and were impressed with our guestrooms and amenities, such as our outdoor pool. We appreciate your five-star rating and recommendation of the Sheraton Gateway Los Angeles Hotel. Please come back and visit us again soon. Thank you!

Brooklyn, New York, United States
Reviewed 3 days ago NEW

I came here on a conference but I was blown away by the management of Mustafa Oberoi. He was extremely professional, ensured our stay was enjoyable, and even advised us on potential activities. I have stayed in a lot of hotels my whole life but the service at the Sheraton Gateway Los Angeles was by far the best I have...

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Helpful?
Thank Jonathan T
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

I’m delighted that you enjoyed your visit to our hotel for your recent conference. As a frequent traveler, it is an honor to receive your wonderful compliments and I am thrilled that you were impressed with the impeccable service you received during your time here. We hope to have the opportunity to welcome you back to the Sheraton Gateway Los...

Tempe, Arizona
Reviewed 5 days ago NEW

The shuttle bus driver is totally a racist. Stop us from going on the shuttle by asking to see a reservation, What the hell? And he only did this to us without requiring anything from other passengers. I am so suprised this is how Sheraton train their driver. Let customer getting humiliated before even going in the hotel ! The...

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Helpful?
Thank sdslz
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

We regret that you were made to feel disrespected in any way while boarding the shuttle at the airport on your way to our hotel. We will be reaching out to the shuttle bus team to discuss why the driver may have needed proof of reservation from you at that time. We ensure you that our staff equally respects all...

Jeddah, Saudi Arabia
Reviewed 6 days ago NEW

The hotel is modern and the rooms are spacious. We had a good meal in the restaurant but the attitude of the staff was not pleasant at all. They need to up their customers service if they want clietn retention. I will definitely not stay there next time.

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Helpful?
2Thank rgazzaz
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for sharing your perspective with us. While I am happy that you were pleased with our hotel and our on-site restaurant it is disheartening to read that you were not happy with some of our staff members. This feedback id not reflective of a typical stay with us and your comments will be shared with our team for...

Melbourne, Australia
Reviewed 1 week ago

This hotel has been upgraded to excellent. Great rooms great outdoor area great lounge and restaurant. Free shuttle bus to airport and great staff, will certainly use again. Most rooms have a view of the airport, freeways or LA.

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Helpful?
2Thank Robert P
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

I am thrilled that you enjoyed an excellent stay with us at the Sheraton Gateway Los Angeles Hotel. It was a pleasure to provide you with a five-star experience and we hope that you’ll come back for another visit the next time you are traveling to LA. Thank you!

Reviewed 1 week ago

I stayed here primary for the proximity to the airport. I checked in around 10pm and left by 5:30am. So I didn't really have time to check out any of the hotel's amenities. The check-in was quick, the room was very roomy and the beds were comfortable. The shuttle service runs 24/7 and it was a short trip to the...

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Helpful?
1Thank Sarah C
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Although your time with us was brief, I am happy to read that you had a pleasant check in experience and comfortable night’s rest here at our hotel. We hope that you’ll stay with us again at the Sheraton Gateway Los Angeles Hotel the next time you are traveling through LAX. Thank you.

French Settlement, Louisiana
Reviewed 1 week ago

The hotel had a nice gym and pool area. The executive lounge had good food and drinks. Very convenient to the airport. Shuttle took about 5-10 minutes. Will Stay here again. Also grabbed some food in the bar, excellent service.

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Helpful?
Thank C W
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your five-star review. I am thrilled that you enjoyed our gym and pool and that you were impressed with the offerings in our executive lounge. We look forward to welcoming you back to the Sheraton Gateway Los Angeles Hotel again soon.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more   less 

Additional Information about Sheraton Gateway Los Angeles

Address: 6101 W. Century Blvd, Los Angeles, CA 90045
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: £128 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Gateway Los Angeles 4*
Number of rooms: 802
Reservation Options:
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Also Known As:
Sheraton Gateway Los Angeles Hotel Los Angeles
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#18 Green Hotel in Los Angeles
#24 Luxury Hotel in Los Angeles
#43 Business Hotel in Los Angeles
#55 Romantic Hotel in Los Angeles
#62 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gateway Los Angeles staff and other travellers.
29 questions
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Questions? Get answers from Sheraton Gateway Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a higher room for a good view.”
 of 5 bubbles robertpD2422TZ, 18 Feb 2017 | Read review
“Club rooms are worth the extra”
 of 5 bubbles 983anthonyh, 11 Feb 2017 | Read review
“Avoid the rooms near the elevators - sound proofing isn't that great.”
 of 5 bubbles BrianT787, 3 Feb 2017 | Read review
“Ask to sleep in a room not facing runway”
 of 5 bubbles RAK350, 25 Jan 2017 | Read review
“Pay a bit extra for the bigger room and you get a free b'fast thrown in.”
 of 5 bubbles NthnBeachesNSW, 25 Jan 2017 | Read review
5 of 5