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The Westin San Francisco Airport

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The Westin San Francisco Airport
The Westin San Francisco Airport
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318 Reviews from our TripAdvisor Community

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Showing 289: English reviews
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Florida
Reviewed 2 days ago NEW

I was booked in here for a business trip. The place is OK, but vastly overpriced: $400+ a night? And $30 per day for parking? This is a standard business hotel and there is no justification for the ridiculous price. I would never stay here on my own dime. Apparently it doesn't even have free WiFi. Avoid.

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Helpful?
1Thank xtenkfarpl
SFOWestin, Guest Relations Manager at The Westin San Francisco Airport, responded to this review

Dear @xtenkfarpl, Thank you for taking the time to share your feedback. On behalf of our entire staff at The Westin San Francisco Airport we apologize for the concerns you shared about your experience at this hotel. We understand you felt our hotel is/was over priced. We shop our competitors daily and typically fall somewhere right in the middle when...

Wenatchee, Washington
Reviewed 2 days ago NEW

This was my first ever Westin stay and I had heard such great things about the service and quality of Westins, so I was expecting more and maybe that's part of my disappointment... Hotel lobby is nice and front desk staff was friendly. We stayed while there was a wedding happening, and there was no self-parking available so we had...

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Helpful?
Thank JoYo4
SFOWestin, Guest Relations Manager at The Westin San Francisco Airport, responded to this review

Dear @JoYo4, Thank you for bringing this to our attention. We take matters such as this very seriously. You are correct in that Westin esteems itself on a great reputation for quality and service... It looks like we failed you on both counts and that is not typical of us. If you are available, I would like to follow up...

Reviewed 2 days ago NEWvia mobile

I only got a reservation here because I had a very early flight. The room was spacious with plenty of room to work. And it had power USB outlets for phone and ipad. A nice touch. The people were were very helpful. Next time I will ask if families with children will be on my floor. Because I had to...

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Helpful?
Thank Lynn P
Rapid City, South Dakota
Reviewed 3 days ago NEWvia mobile

Really close to the airport and the shuttle goes every 15 minutes starting at 4 am. Nice bar, friendly staff, large and functional lobby, elevators were quick, room was very nice, and I got a great price. An added bonus, it is just 5 minutes walk from the New England Lobster Market and Eatery!

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Helpful?
Thank Rutman
Melbourne, Australia
Reviewed 6 days ago NEW

Spacious room and friendly front desk service. Location very close to airport and has a free shuttle every 15 mins :) However, unfortunately our room kept having drainage problem with the bathtub. We asked for it to be fixed 3 times and still on the last day, the bathtub was clogged again (water was up to our ankles and it...

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Helpful?
1Thank nyotista
SFOWestin, Guest Relations Manager at The Westin San Francisco Airport, responded to this review

Dear @nyotista, Thank you for taking the time to share your experience. On behalf of our entire staff at The Westin San Francisco Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed your comments about the dirty dishes with our Housekeeping team, and I assure you we are working diligently to ensure...

Portland, Oregon
Reviewed 1 week ago

I like this hotel because of the convenience to the airport and surrounding Bay Area. The parking costs are agreeable. The comfort and smell of the property is just as you would expect from the Westin brand. Facilities are nice and clean the staff is responsive to my inquiries.

Review collected in partnership with this hotel
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Helpful?
Thank Armond B
Reno, Nevada
Reviewed 1 week ago

This hotel couldn't be more convenient to the airport. The location on the bay is also nice and only a block away is a really fabulous lobster market where we ate dinner. The onsite restaurant is about what you'd expect - overpriced - but the food was also good there too. The hotel staff were also friendly and accommodating. I...

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Helpful?
Thank Johanna v
Charlotte
Reviewed 1 week ago via mobile

When I come to San Francisco, I usually stay downtown but this time I had to fly out early so I stayed at the airport Westin. I was pleasantly surprised. The rate was reasonable, the airport access was easy, the room seemed new, and the big bonus was the bay view. Very nice for an airport hotel. I would definitely...

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Helpful?
Thank Thomas M
Denver
Reviewed 1 week ago

I stayed here for a business conference. One of the conference rooms was too cold, but otherwise everything was very good. The conference food service was very good. The room was quiet and clean and neat and the quality of food I ordered from room service was good. The maid service were very friendly.

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Thank paul0926
Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

Room was big with 2 Queen beds. Luxurious feel.. However was disappointing when there is no "FREE WIFI" in the room..it's chargeable at USD$9.90.. FREE WIFI ONLY available at lobby. We didn't take the meal plan..it was super deal at USD99/night.

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Helpful?
Thank SEASHELL18
SFOWestin, Guest Relations Manager at The Westin San Francisco Airport, responded to this review

Dear SEASHELL18, Thank you for taking the time to share your recent experience at the Westin San Francisco Airport hotel with us. It appears from your feedback that you weren't happy with paying for internet service. In today’s modern world, we certainly understand how important Internet performance is to ensuring an enjoyable stay, whether it’s to stay connected with colleagues...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Alfiere
Cuisines: Mediterranean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Designed with your unique needs in mind, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. Less than .5 mile away from San Francisco International Airport, we offer a free shuttle to and from the airport. ... more   less 

Additional Information about The Westin San Francisco Airport

Address: 1 Old Bayshore Highway, Millbrae, CA 94030
Region: United States > California > Millbrae
Price Range: £105 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin San Francisco Airport 4*
Number of rooms: 393
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Also Known As:
The Westin San Francisco Airport Hotel Millbrae
Westin San Francisco Airport
Westin Hotel Millbrae
Westin Millbrae
Millbrae Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin San Francisco Airport staff and other travellers.
9 questions
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West Covina, California, United States
11 months ago
Carthage, Missouri
over a year ago
San Carlos, California
over a year ago

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Questions? Get answers from The Westin San Francisco Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Bay view is best.”
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