Sheraton San Jose Hotel
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Sheraton San Jose Hotel

Traveller (171)
view from room - Sheraton San Jose Hotel
Room & Suite (52)
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Pool & Beach (28)

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About

4.0
#7 of 23 hotels in Milpitas
3.8 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.9 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Spanish
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Hotel links
Special Offer:Earn points toward free nights.
428Reviews1Q+A80Room tips

Reviews
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Detailed Reviews
Chloeh114 wrote a review May 2022
Chicago, Illinois
3.0 of 5 bubbles
I was very disappointed with the service for a Sheraton . The club was a joke , no coffee cups , no snacks , some water and a few cans of soda. Every time I went in there I have to call the front desk as the room was not being service with supplies coffee etc.
the breakfast was a limited buffet/ continental with oatmeal, pancakes; some fresh fruit , bread and hard boiled eggs . Pretty much service your self, only one waiter to help everyone. He try to do his best.
They have a plenty of parking but feel they need to charge an additional 12.00 for what ? It was not gated etc… just a way to charge you more . The room was noise right by the freeway , so do not plan for a good night sleep .
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Date of stay: May 2022
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joselyn Villaflor, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 16 May 2022
Thank you for your time in sharing your feedback. I sincerely apologize for the service failure and will share your experience with our Operation Leaders. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ciara wrote a review Nov 2021
Madison, Wisconsin
3.0 of 5 bubbles
For a Sheraton, I was surprised at how poor the quality of this stay was. The pillows and bedding were flat and uncomfortable. They gave us a conjoining room too so we could hear every noise the family next door made. The maids were unfriendly and did not wear masks at all in the rooms or hallways, and the printer was broken so I couldn’t print needed documents (over the course of a week they never fixed it). Parking should have been free and not $10/night. Also, the gym was missing a bunch of dumbbells and equipment. The only pro I can think of is that the front desk staff seemed professional and friendly. The pool also seemed nice, but it was too chilly to use.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thao Hoang, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 2 Nov 2021
Dear Valued Guest, Thank you for choosing to stay at the Sheraton San Jose Hotel and providing your feedback. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the respective leader. Immediate actions need to be in place to prevent the same problem from reoccuring. Thank you again for taking the time to share your feedback. We appreciate you choosing to stay with us during these unsual times. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nightnurse328 wrote a review Apr 2022
Fort Lauderdale, Florida
3.0 of 5 bubbles
I stayed a total of 5 nights at this hotel, I've stayed before, but only a night or two at a time. This hotel has potential to be much better. I had some issues during my stay and almost left, but Paul (front desk) and Esperanza (cleaning attendant) definitely changed my mind about cutting my stay short. Paul was so amazing! No matter what issues I may have had, he was always friendly, accommodating, and never ever made me feel like a bother! Esperanza was such a delightful person. She came to clean my room and was so nice and helpful. I hadn't experienced service like this in a while. These two individuals truly are what customer service is and they are such an asset to this hotel. Unfortunately, there is no fridge in the rooms, the shower barely gets lukewarm, decor is old and outdated, the restaurant isn't open for lunch or dinner and tv's could use a tech upgrade i.e., smart tv.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angelique Lopez, General Manager at Sheraton San Jose Hotel
Responded 11 Apr 2022
Thank you for your your commendaiton of Paul and Esperanza, they truly represent what great hospitality is all about. It must have been disappointing to not meet all of your expectations for a good hotel stay, I apologize for the inconvenience that this caused you. The hotel team is working on the necessary repairs to improve the stay of all our guests. In addition, we are also actively seeking staff so that we can fully re-opne all the other amenities that the hotel has to offer. I appreciate your feedback and hope that you stay here again when your travels take you back to the area.
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ANDY1888 wrote a review Jan 2020
WALNUT
1.0 of 5 bubbles
I booked a room through my Marriott Ambassador rep who requested for a suite upgrade and was approved for Dec 25-27. Once I checked in, the lady at the front desk gave me a room one floor below the concierge lounge. It only had a king bed. I booked the room with 2 beds. So she decided to put me on the 3rd floor (302) even though my request on my profile was for a room on the high floor. Note that this was on Christmas Day and there we only six cars in the entire parking lot including mine. The front desk lady gave me 2 vouchers for each day and it stated buffet breakfast. I told her that I booked the room with 4 people on the reservation. Also when I went for the buffet breakfast, they told me that the restaurant was closed as they stated that there were not enough guests to keep the restaurant open for the holidays. My family of four did not have breakfast on both days. Also the concierge lounge was closed and there was no breakfast there. I am going to contact Arne Sorenson and let him know.
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Date of stay: December 2019
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: got placed on 3rd floor even though a high floor was requested and only 6 cars were in the entire...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angelique L, Manager at Sheraton San Jose Hotel
Responded 5 Jan 2020
Thank you for sharing your feedback with us. We sincerely apologize for the poor experience that you had. Based on the information that you provided, the hotel could have provided alternatives to make your stay better. We appreciate your feedback and although it is not typical of the quality of service that we provide, we will certainly use it as a learning tool for the team. We hope that you will give us another chance to show you that we can make your stay better. Thank you again.
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Bill G wrote a review Jan 2023
Virginia Beach, Virginia
+1
1.0 of 5 bubbles
Very simple. No hot water for the shower the first day and a clogged sink that would not drain. I let the front desk know on the way to work. When I got back to my room I had a nice card saying all was fixed. I did have hot water in the shower, which was nice. But the sink was still clogged. I let them know on the way out to work in the AM the next morning. When I can back the sink was still clogged. I told them again. The last night the sink was not only clogged but had particles coming out of the drain into the water. The saving Grace was I had a little Minnie sink in the front which is where I brushed my teeth, shaved, and washed my hair the first day.

It was a joke. I travel a lot. Shower one night hasn’t happened in years, but it can. No problem. The sink clogged for 3 days makes no sense. If they had that big a problem they should have offered to move me. The manager put 2,000 points in my account, or about 1/7 of a free night. Also a joke.

Also, the room had a large stain on the rug and the rug was cut up. Bed was good. Also, the night desk staff was extremely nice.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 31 Jan 2023
I sincerely apologize for the maintenance issue during your stay. I will share your feedback with our engineers and operation leaders as well. Thank you for your time and thank you for recognizing the night desk staff was extremely nice.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Machilus wrote a review Oct 2021
San Diego, California
2.0 of 5 bubbles
I stayed this hotel before which I had a very pleasant experience and be clear even there is no upgrade provided. I love the modern style, electrical charging station in room and two bottles of water which provided convenience.

This time, the modern style is still there but I felt not still unwelcomed, not just my suite upgrade was denied [even the suites are still for sale] and it was a quite low season. The front desk first denied the availability of the suite but I exposed the lie. Then she was try to argue the the suite is for cash buyers, not for top Bonvoy member. Oh.. "You got Bonvoyed, dear elite members." Let's see how many people would buy suite at least minute in a low season weekend, or I should asked her at 11:59pm the same day night to see if there is any suite available.

Then she said she upgraded me to one of the best rooms in the hotel, where a balcony is included.. After checking the room, I was wondering why a freeway facing room is the best while an even-better courtyard facing room is available.

I was really sick about the attitude. meanwhile, the lounge and the restaurant are all closed making 0 value to be a Sheraton.

Will try to avoid this hotel next time.
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Date of stay: October 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thao Hoang, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 31 Oct 2021
Dear Valued Guest, Thank you for choosing to stay at the Sheraton San Jose Hotel and providing your feedback. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectation. As a teachable moment, we have shared your feedback with the respective team member to prevent the same issue from reoccurring. For your information, our restaurant resumed for breakfast service a few days ago. We offer breakfast from 7 am - 10 am from Tuesday to Saturday. Once again, thank you for taking the time to share your feedback. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raj@2019 wrote a review Jul 2022
Shrewsbury, Massachusetts
1.0 of 5 bubbles
The previous feedback from visitors is true and yet I tried thinking that the management might have noticed the backlash and changed. NOT HAPPENING. The entire trip (7 nights) was a pain to stay at this hotel, especially with kids. Even with a status upgrade, the room is non-functional, the service is non-existing and few of the front desk associates are not fit for any job. Need to pick up room essentials every day from the front desk, I felt like I am in a free hostel somewhere. even motels have better services than this hotel. Definitely not worthy at any cost, Marriott branding is so deceiving and rip-off.
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Date of stay: June 2022
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: you don't even get what you pay for, so better avoid than regret every night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joselyn Villaflor, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 11 Jul 2022
Thank you for your feedback and I sincerely apologize for the inconveniences during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rolo T wrote a review Oct 2021
2.0 of 5 bubbles
At one point a long time ago this might have been a somewhat decent hotel. Perhaps when Y2K was a thing or Timberlake and Spears were tabloid fodder. Now it’s a threadbare hotel, the kind right above a motel that you stay at reluctantly until you drive past another fine hotel that begins with an S and ends with an A into the primo open parking lot where they charge you for the privilege of staying where some dotcom flunky from the early 2000s might have stayed before cashing in.

Room is decently sized but everything is either beat to hell or rusted/secondhand looking. Hotel has no soundproofing and is right next to the freeway so you get the nice motel vibe going.

They claim to be in San Jose but are technically in Milpitas. Kind of like how the Los Angeles Angels like to think where they are but really aren’t.

At the end of the day, it’s a place you grudgingly stay because there weren’t better options. It isn’t that comfortable, facilities are worn down, and they nickel and dime you with little to justify it.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lindsay S wrote a review Jan 2020
Langley City, Canada
5.0 of 5 bubbles
This hotel exceeded our expectations. The staff here was able to come through for a large group of us when we had to leave another hotel due to renovations. In a short period of time they were able to get 14 rooms ready for us on a long weekend. The service in the 3 days we were there was exceptional. The rooms are super clean and well furnished. Very cozy beds!
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thao Hoang, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 24 Jul 2021
Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Letta H wrote a review Aug 2023
1.0 of 5 bubbles
I flew in from LA for a baby shower I booked a room with a balcony and seen a mouse not one but two in my room and took a video of the mouse. Extended my stay but wanted to switch rooms, told them about the mouse, they only apologized and not only did they switch me to a different room that didn’t have a balcony but also I got bit up all on my face and my back in a new room they put me in. If apologizing I’d want a refund instead of an apology
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Date of stay: August 2023
1.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 4 Sept 2023
Dear Lettah, Thank you for your review and I apologize for the poor experience. I will share your feedback to our operation leaders to make sure that this is an isolated case.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
maritaysa asked a question Sept 2015
Bakersfield, California2 contributions
Best way to get to Levi Stadium?
Answer from Dylan Z
Fremont, California150 contributions31 helpful votes
Uber, ask the hotel for shuttles service, I think they can provide that
Upintheairforbiz wrote a tip Jan 2024
Beverly Hills, California7 contributions6 helpful votes
3.0 of 5 bubbles
"For the rate you get what you pay for. "
Read full review
abwong233 wrote a tip Jan 2024
Philadelphia, Pennsylvania25 contributions4 helpful votes
3.0 of 5 bubbles
"Great location for a traveler who only needs a place to sleep."
Read full review
Raj@2019 wrote a tip Jul 2022
Shrewsbury, Massachusetts35 contributions6 helpful votes
1.0 of 5 bubbles
"you don't even get what you pay for, so better avoid than regret every night"
Read full review
Suhas T wrote a tip Oct 2021
Alpharetta, Georgia4 contributions1 helpful vote
1.0 of 5 bubbles
"if dont have car do not stay here"
Read full review
Karen N wrote a tip Sept 2021
Austin, Texas50 contributions29 helpful votes
2.0 of 5 bubbles
"No coffee or food so plan to leave for every meal."
Read full review
Not the right property for you?
There are more places to choose from in the Milpitas area.
PRICE RANGE
£106 - £137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton milpitas, milpitas sheraton
LOCATION
United StatesCaliforniaMilpitas
NUMBER OF ROOMS
229
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON SAN JOSE HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Sheraton San Jose Hotel
Which popular attractions are close to Sheraton San Jose Hotel?
Nearby attractions include Municipal Rose Garden (4.9 miles), Cathedral Basilica of St. Joseph (4.9 miles), and Rosicrucian Egyptian Museum (4.8 miles).
What are some of the property amenities at Sheraton San Jose Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton San Jose Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton San Jose Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton San Jose Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton San Jose Hotel?
Conveniently located restaurants include Dishdash Middle Eastern Grill, Smoking Pig BBQ Company, and Henry's Hi-Life.
Are there opportunities to exercise at Sheraton San Jose Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton San Jose Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton San Jose Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton San Jose Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton San Jose Hotel?
The staff speaks multiple languages, including English and Spanish.
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