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Portola Hotel & Spa at Monterey Bay

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Traveller (657)
Room & Suite (616)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Marina View
HOTEL CLASS
Hotel links
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2,889Reviews
1,299Photos
33Q+A
100Room tips
Traveller rating
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Popular mentions
I have been coming here for years for an annual conference. Although they claim they remodeled, the infrastructure of this place sucks. Our rooms was stifling hot because the wall furnace would not turn off. The maid each day opened the window to get fresh air. There is no
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Hotel's Favourite
Great dog friendly hotel and price. Great location walking distance to wharf and downtown. Clean and large room and lively lobby with fur babies everywhere - even pet friendly restaurant. Highly recommend- we’ll definitely return.
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Response from PortolaHotelSpa, General Manager at Portola Hotel & Spa at Monterey Bay
Responded 12 Mar 2018
Hi april77772016, Thank you for your review of the Portola Hotel & Spa on TripAdvisor. We were glad to hear that you enjoyed your visit to Monterey and had an opportunity to experience local attractions within walking distance from the hotel. We hope to have a chance to welcome you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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Back in Monterey this weekend and back at one of my favorite properties. Portola Hotel & Spa has nice rooms, good service, and a perfect location. I love that I can walk up Alvarado street and access a lot of great coffee shops and restaurants. But, I also love the on-site
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Response from PortolaHotelSpa, General Manager at Portola Hotel & Spa at Monterey Bay
Responded yesterday
Hi jrakens, Thank you for your review of the Portola Hotel & Spa on TripAdvisor. We were glad to hear you enjoyed your visit to Monterey including the local attractions within walking distance from the hotel. We were also thrilled to hear you enjoy our on-site restaurants, Jacks Monterey and Peter B's Brewpub too! Thank you again for the review. We hope to welcome you back to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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When I stayed here the customer service was off the charts in a great way...The cookie on my pillow gave me a feeling like they really cared. Being right there walking to distance to treasures helped me feel like I truly was on vacation and did not need a care to deal with
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We stayed at the Portola Hotel & Spa during our West Coast road trip during our Honeymoon in July 2018. Upon arrival we parked our rental car at the multi storey car park attached to the hotel which was simple and easy to find. Check in was easy and we found our room with no
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Professional photo exclusively commissioned by TripAdvisorPortola Hotel & Spa at Monterey Bay
The Portola Double at the Portola Hotel & Spa at Monterey Bay
Professional photo exclusively commissioned by TripAdvisorPortola Hotel & Spa at Monterey Bay
The One Bedroom Executive Suite at the Portola Hotel & Spa at Monterey Bay
Professional photo exclusively commissioned by TripAdvisorPortola Hotel & Spa at Monterey Bay
The Portola Double at the Portola Hotel & Spa at Monterey Bay
Professional photo exclusively commissioned by TripAdvisorPortola Hotel & Spa at Monterey Bay
The One Bedroom Executive Suite at the Portola Hotel & Spa at Monterey Bay
Professional photo exclusively commissioned by TripAdvisorPortola Hotel & Spa at Monterey Bay
The One Bedroom Executive Suite at the Portola Hotel & Spa at Monterey Bay
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Hi Lyrnne K, Thank you for your question. Portola Hotel offered champagne during the holidays, but does not have a standard wine tasting in the lobby. For additional questions about the property, we recommend you call us directly at (888) 222-5851. Sincerely, Portola Hotel & Spa Management Team
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Hi Capucine C, Portola Double rooms are best for sleeping four. We recommend you call our on-site reservations department to discuss the best possible accommodations for your family and rates for your stay. Please call us at (888) 222-5851. We also offer a complimentary children's pirate program for children ages 3 to 12 if any of your children are in this age range. We hope to welcome you to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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When is check in
Hi Justlynn J. Check-in is at 4pm. If you have additional questions about the property please call us directly so we may assist you with the necessary information to make your stay wonderful. Toll Free (888) 222-5851. Sincerely, Portola Hotel & Spa Management Team
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Hi Alexandra O, The Portola Hotel & Spa offers a parking garage for all hotel guests. Self-Parking: $20 per day (In/Out Privileges) Valet Parking: $23 per day (In/Out Privileges) For additional information about parking and driving directions, visit our website and select "Maps & Directions" from the top menu. We hope to welcome you to Monterey soon! Sincerely, Portola Hotel & Spa Management Team
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We parked in the parking lot across the road that was manned with a barrier and you had to get a token from the hotel, can't remember how much it was. We didn't use the hotel valet parking as didn't want to pay their prices. All safe and secure.
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"Hard to say because all wings have issues. Wing by Alvarado st is musty"
"I stayed on the 7th floor and the view was to die for"
"Courtyard rooms great for the dog"
"Courtyard patios don't provide much privacy from other passing guests."
"get a room on a higher floor"
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PRICE RANGE
US$228 - US$479 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
portola hotel and spa at monterey bayportola hotel monterey bay
LOCATION
United StatesCaliforniaMonterey
NUMBER OF ROOMS
379
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