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Extended Stay America - Oakland - Emeryville

183 reviews
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Traveller (24)
Room & Suite (26)
Dining (1)
Overview
  • Excellent25%
  • Very good15%
  • Average12%
  • Poor12%
  • Terrible36%
Travellers talk about
“grab and go”(6 reviews)
“longer stay”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (183)Write a Review
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All reviewsgrab and gohome away from homelonger stayhotel is situatedgeneral managerworking orderenjoyed my staybart stationpublic transportationfree breakfastone night staytargetesajayranaamcsafeway
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11 - 15 of 179 reviews
Reviewed 26 July 2017

This place is so filthy. Looks like a meth house. Guest seem to live there. I recommend sleeping at the floor before I recommend this place. They only clean the rooms once a week and that's when you are checking out. Overall, BAD.. very BAD!More

Review collected in partnership with Extended Stay
3  Thank 437maximiliana
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 27 July 2017

Thank you for feedback of your stay. I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am sorry that did not...More

Reviewed 15 July 2017

We stayed here in June 2017 with our 2 children. The use of the kitchen in our room was useful but minimum crockery, utensils and pots were provided. The hotel is situated opposite a supermarket. The grab and go breakfast was handy but not very...More

Review collected in partnership with Extended Stay
Thank mornab228
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 17 July 2017

Thanks for evaluating your stay. We are glad you liked your room with the kitchenette and our facilities were adequate to your needs. That being said, we are sorry for the inconvenience you had while here. Your feedback will be shared with the respective teams...More

Reviewed 2 July 2017

Over booked rooms and we had to stay in a room that i did not book! I tried to talk to management about the inconvenience and he did not care. Asked me what do you want us to do? When management should know what to...More

Review collected in partnership with Extended Stay
1  Thank 841kiarab
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 3 July 2017

Kiara, we are terribly sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We will take your comments seriously,...More

Reviewed 23 June 2017

In addition to the unprofessional staff, the dirty linen and dishes, and the graffiti in the building there are plenty of reasons to choose a different hotel. This was by far the worst hotel I've ever stayed in.More

Review collected in partnership with Extended Stay
1  Thank mrreavis
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 24 June 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed 17 June 2017

Even for an extended stay environment, it was sub par standards. Don't let the website fool you. Those pictures were taken when it was originally built. Don't stay in any of their locations, from what I have heard, they are all the same.More

Review collected in partnership with Extended Stay
Thank K7894VSthomasv
Response from 00esa, General Manager at Extended Stay America - Oakland - EmeryvilleResponded 19 June 2017

Please accept our apologies for not meeting your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback is valuable and it will be used as a tool to improve the quality of our service and facilities. We hope you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$115 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$115 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (24)
Room & Suite (26)
Dining (1)
Questions & Answers
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highflyerlcl
8 September 2016|
AnswerShow all 3 answers
Response from mails4ravikumar | Reviewed this property |
You will find AC transit bus service which will connect to SF Main transbay terminal
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Room Tips
"Book another hotel chain. Hyatt house, Towneplace or LaQuinta suites all better than this one."
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"I don't know if there are any good rooms!"
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"The rooms are advertised as smoke free, but people smoked in these rooms for YEARS! Do a smell test first."
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"Stay elsewhere"
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