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Waterfront Hotel, a Joie de Vivre hotel

996 reviews
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Traveller (195)
Room & Suite (261)
Pool & Beach (27)
Overview
  • Excellent47%
  • Very good31%
  • Average15%
  • Poor5%
  • Terrible2%
Travellers talk about
“jack london square”(241 reviews)
“nautical theme”(27 reviews)
“the penthouse”(10 reviews)
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3.5 Star Hotel
All hotel details
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Reviews (996)Write a Review
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All reviewsjack london squarenautical themethe penthousesan franciscoferry dockwine and cheesetrain noisefarmers marketjazz clubrestaurants and barsmovie theaterlight sleeperlove this hoteloverlooking the watercity viewbusiness tripbay area
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171 - 175 of 977 reviews
Reviewed 27 July 2017

Perhaps my expectations were too high but the entire Jack. London Square was unimpressive. An area that I thought was on the way up seemed to be heading the mother way. The hotel was no different. Ihad no experience with the restaurant or bar. It's...More

Review collected in partnership with this hotel
Thank billpE1469FL
Response from Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotelResponded 31 July 2017

Dear billpE1469FL, Thank you for staying with us and sharing your experience with us. Thank you for staying with us and we'll use your feedback to improve our products and services. All the best, Chris

Reviewed 27 July 2017

Worst value Ive seen in 25+ years of business travel. It all started with my RESERVED room not being ready with a 10pm arrival?Seriously? After traveling coast to coast- this is unacceptable. Room was dingy and dated (old drop ceilings?!?! really). No place to get...More

Review collected in partnership with this hotel
Thank Paul L
Response from Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotelResponded 31 July 2017

Dear Paul, We are sorry you did not have the experience we promised. For our guests convenience we do offer beverage and snack machines on our guest floors. We are following up with our team on the delay in getting you into room. Thank you...More

Reviewed 26 July 2017

We enjoyed five nights at the waterfront hotel. The location is excellent - walking paths, shops, waterfront, food options and the staff was exceptionally helpful. Price is a bit high but probably comparable to other hotels in the area.

Review collected in partnership with this hotel
Thank Jeffrey W
Response from Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotelResponded 28 July 2017

Dear Jeffrey W, Thanks so much for staying with us and for your wonderful review of The Waterfront Hotel. We'd love to have you back to stay with us again soon. All the best, Chris

Reviewed 23 July 2017

get urban get away. walk from train to this hotel on the estuary overlooking harbor.....a world famous jazz club is 1 block away as well as other entertainment right on water at jack london square. ferry to SF....or free shuttle to Oakland museum or downtown...More

Review collected in partnership with this hotel
Thank alan h
Response from Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotelResponded 26 July 2017

Dear alan h, Thanks for sharing your 5 star experience at The Waterfront Hotel. We are glad your enjoyed all the amenities and service Jack London Square, the City of Oakland and our hotel have to offer. Thanks for coming to see us and we...More

Reviewed 22 July 2017

Great location to the ferry as well as many great restaurants! Will defiantly stay again. Was grandted early check in as well as late check out. Also, paid for city view but received a water front view!!! Wish I could have stayed longer. One night...More

Review collected in partnership with this hotel
Thank tanyao43
Response from Waterfront H, General Manager at Waterfront Hotel, a Joie de Vivre hotelResponded 24 July 2017

Dear tanyao43, Thank you for sharing your 5 star experience at The Waterfront Hotel. What a nice surprise to receive the upgrade to the water view room. Our team has the freedom to go beyond and make sure all of our guests have an enjoyable...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$169 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Oakland
#3 Family Hotel in Oakland
#3 Business Hotel in Oakland
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Oakland
#3 Family Hotel in Oakland
#3 Business Hotel in Oakland
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (195)
Room & Suite (261)
Pool & Beach (27)
Dining (10)
Hotel & Grounds (116)
Business Centre & Event Rooms (8)
Bathroom (2)
Questions & Answers
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toobastar
26 October 2017|
AnswerShow all 6 answers
Response from Alvin R | Reviewed this property |
No. Not walking distance close
1
Vote
917cecilyl
28 August 2017|
Answer
Response from Nathan B | Reviewed this property |
Smoking is not allowed on the balconies, you must be physically away from the hotel outside to smoke.
0
Votes
MGafill
30 May 2017|
Answer
Response from SavBlancLAK | Reviewed this property |
I'm a bit surprised- the management was very responsive. It's a lovely property- I'd give them another chance.
0
Votes
Room Tips
"Rooms facing the bay are quieter. Rooms facing the city have exposure to the Caltrain which runs fairly..."
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"Is very near the train track and Amtrak can be heard."
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"ADA room was very well set up."
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"The hotel has 2 sections and we were in the back section with a separate entrance. A little further of a..."
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