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This is a new hotel and has the potential to be good if it where not for the absolutely filthy condition of the place. I stayed here 10 nights and not once was the room properly cleaned. I invited the assistant manger to see for...More
Response from Scott H, General Manager at Residence Inn San Diego OceansideResponded 4 weeks ago
Thank you for staying at the Oceanside Residence Inn and sharing feedback from your visit. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations regarding cleanliness during your stay. Your comments have...More
Very pricey for what you actually get. The rooms are great for a long stay with kitchenettes supplied with home comforts. I found the layout to be very uncomfortable. No night light, living door blocks bedroom, my toiletry bag I hang on back of bathroom...More
Response from Scott H, General Manager at Residence Inn San Diego OceansideResponded 12 February 2018
Thank you for staying at the Oceanside Residence Inn and sharing feedback from your visit. Please accept our sincere apologies for the inconvenience you experienced with the layout of the room and quality of breakfast during your stay. You are correct, the Residence Inn brand...More
Normally stay at another Marriott when visiting Oceanside and thought nothing could top that stay but low and behold this place was awesome.
Location is near everything including I5 and the Base, eateries, grocery stores, planet fitness and etc.
The staff is very professional (shout...More
I finally stayed at a Residence Inn where the renovation extended beyond the lobby and into the room. This made this stay a little more comfortable than previous stays in this chain so a higher satisfaction. Furniture and appliances were newer and modern. No issues...More
Due to ComicCon invasion, we were unable to find any affordable nice hotels for the weekend so decided to look a bit north of San Diego. The Residence Inn is tucked away behind a small plaza of eateries but yet is less than 10 minutes...More
Thank you for staying at the Oceanside Residence Inn. We appreciate the positive review and feedback from your visit. To answer your questions, we attempt to block the majority of our pet rooms on the ground level. This... More
Thank you for staying at the Oceanside Residence Inn. We appreciate the positive review and feedback from your visit. To answer your questions, we attempt to block the majority of our pet rooms on the ground level. This is the most appropriate place as it gives the easiest access to the exits to the outside pet walk areas. However, our pet friendly feature of our hotel is one of our most popular features and it is not always possible to keep all guests on the ground level. Our next most popular request is for rooms on the top level. Therefore, we have allowed pets on the 4th floor to accommodate these requests. We still have some guests that may have allergies or just prefer not to stay in a room or on a floor that allows pets. For this reason, it left us with the 3rd floor as the remaining available floor that we could isolate as a no pet area.
As for pets in the food display area, you are correct as we do not allow pets in this area with the exception of service dogs. I apologize if this was not eforced during your visit. I have shared your feedback with the food and beverage staff as a training opportunity for the future.
Thank you again for sharing your experience and allowing us to make improvements. We look forward to the opportunity to serve you again on a future visit to the Oceanside area.