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Residence Inn Ontario Airport

3.1 miles from Ontario centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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2025 Convention Center Way, Ontario, CA 91764
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367 Reviews from our TripAdvisor Community

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Showing 361: English reviews
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MAGALIA
Reviewed 2 weeks ago

You never know what you get when you book a Residence Inn. Some of them are spacious and beautiful, others old and neglected. This is one of those in which I will never stay again. The location is about the only positive, close to the airport and the convention center, right near a freeway entrance, but not too noisy. If...

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Helpful?
Thank Buddy-Bear
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Valued Guest, Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

Reviewed 3 weeks ago

I have stayed at several hotels in the ontario area and this is by far my favorite. The rooms are beautiful and a very good size, with lots of storage space. The kitchen area and bathroom are so spacious and usable! The staff was incredibly friendly and easily answered all of our questions and addressed concerns. I will definitely stay...

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Helpful?
Thank Renna M
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm elated to hear your feedback regarding your most recent stay with us. Having a good staff and good room is a must! I'm glad you had enough storage space. Hope to see you soon!

Reviewed 3 weeks ago

We arrived on a Saturday evening (7:45) and called for a pick-up front the airport (shuttle service was available according to the website). Virtually everyone other passenger had left, via hotel shuttles, rental cars or friends before our shuttle arrived >30 minutes after our call). The excuses -2: we actually don't do shuttles on Saturday PM and the other person...

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Helpful?
Thank Monica S
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I certainly apologize for the inconveniences you encountered during your stay with the delayed shuttle and noise. I will be looking into these issues to ensure this does not occur again in the future. Again I am very sorry for the frustration this must have caused and I hope that you might consider giving us a second...

Montreal, QC Canada
Reviewed 3 weeks ago via mobile

This is a good friendly place. The hotel is clean and well maintained. I like the location. Walking distance to restaurants and convenience stores. It's a good place to stay if you prefer having a kitchen of your own. The breakfast included was a little better than other continental breakfasts I've had. The only problem I had which I maybe...

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Helpful?
Thank Nic-o-lous
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued guest, I am delighted to hear that you enjoyed we provided you with excellent service. We strive to provide our guests with a clean and quiet room. Breakfast is always a plus as well! I do apologize for the inconvenience you experienced with the drains being slow. We will look into this to ensure it does not occur...

Reviewed 5 weeks ago

We were there for a soccer tournament and I originally had reservations at another hotel. There was massive problems at the other hotel and so I called Residence Inn and the front desk for super helpful and got me a room. The check in was fast and the room was clean and pretty nice. The breakfast was pretty good and...

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Helpful?
Thank Charlene M
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued guest, I am delighted to hear that the front desk provided you with excellent service. We strive to provide our guests with a clean and quiet room with the added amenities. Breakfast is always a plus as well! Thank you so much for taking the time to leave a review, and we hope to see you again when...

Danville, California
Reviewed 12 January 2017 via mobile

I have been staying at Marriott's since 1988. They are consistent and they have multiple brands to suit your budget. This location is perfect for my annual event and he service is excellent. Breakfast is superb and the staff is very nice. I would recommend this location when visiting the area.

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Helpful?
Thank Rgf49er
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, I'm excited to hear that you enjoyed your stay with us and we're glad to hear that you're a loyal Marriott member. It's important to have a good staff and I'm lucky to have a group of great individuals. Hope to see you soon.

Redding, California
Reviewed 2 January 2017

Excellent management and services! The great attitude of the manager filtered down through the staff. She (the manager) was available and eager to help as were the staff. The room was clean, quiet and well appointed. They even offered gluten-free bagels for breakfast! I would stay here again.

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Helpful?
Thank downtheroadstories
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued guest, I am delighted to hear that you enjoyed we provided you with excellent service. We strive to provide our guests with a clean and quiet room. Breakfast is always a plus as well! Thank you so much for taking the time to leave a review, and we hope to see you in the future!

Austin, Texas
Reviewed 18 November 2016 via mobile

This hotel is a dimly lit warren of about 20 two story buildings with men lurking in the shadows, smoking. Half of visitors will have to carry their luggage up stairs. The units are...adequate, though looking dated and worn. And there was an attic access panel over the sink that popped right open. Noisy, too, as these old, cheaply constructed...

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Helpful?
1Thank 2ta
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with me regarding your most recent stay. I apologize for the inconvenience you encountered and certainly understand your frustrations. I will share your experience with the team. Thank you.

Reviewed 18 November 2016

We took the penthouse suite although there were 6 of us plus a toddler as that was the only room available due to an event nearby. All other hotels/inns in the area were either full or charging ridiculous prices. The suite fit all of us very comfortably. It was clean and quiet. We love that the second king bed is...

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Helpful?
2Thank Webbywabbit
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Residence Inn by Marriott, Ontario CA. I'm happy to hear that you enjoyed your stay with us. Having a clean comfortable bed is very important. We hope to see you soon!

Los Angeles, California
Reviewed 6 November 2016 via mobile

Steps from the convention center, which was perfect for me. My room was ready early thanks to Marriott App, which lets you tell the hotel when you are coming. Room was like a small studio with full kitchen and little living room. Perfect for two people. Hotel is dated but comfortable. Free breakfast is a plus. Word of caution. GET...

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Helpful?
1Thank Wendy D
Cindy Y, General Manager at Residence Inn Ontario Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to post your review. I do apologize about the noise that you encountered during your stay. We hope to see you again in the future! Sincerely, Cindy Ybarra

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Residence Inn by Marriott Ontario Airport hotel offers apartment-style suites with separate living and sleeping areas, fully equipped kitchens and free high-speed Internet access. Enjoy our hot breakfast buffet daily & our weekday social hour (Mon-Thur) - both complimentary! The Residence Inn Ontario Airport hotel is adjacent to the Ontario Convention Center, the Ontario International Airport (ONT) and just 3 miles from the new Citizens Business Bank Arena, home to ECHLs Ontario Reign. Enjoy shopping at Ontario Mills, South California's largest shopping and entertainment complex. Shopping at Victoria Gardens and Montclair Plaza are also nearby. For play time, the Residence Inn Ontario Airport hotel is near Epicenter Stadium, Auto Club Speedway (formerly California Speedway), Raging Waters Park, Fairplex in Pomona (LA County Fair) and many other events. Los Angeles County's beautiful mountains, beaches and desert playgrounds are all easily accessible from the Residence Inn by Marriott Ontario Airport hotel ... more   less 

Additional Information about Residence Inn Ontario Airport

Address: 2025 Convention Center Way, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: £118 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Ontario Airport 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Residence Inn Ontario Airport Hotel Ontario
Ontario Residence Inn
Hotel Style:
#4 Family Hotel in Ontario
#6 Romantic Hotel in Ontario
#11 Business Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Ontario Airport staff and other travellers.
2 questions
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Pomona, California
over a year ago

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Questions? Get answers from Residence Inn Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Interior buildings, upstairs- did not hear highway noise.”
 of 5 bubbles downtheroadstories, 2 Jan 2017 | Read review
“If with family check out the 2 br units with loft (2 bathrooms”
 of 5 bubbles Misterchk, 23 Oct 2016 | Read review
“I'd suggest trying to get a room as close to the lobby as possible.”
 of 5 bubbles metntex, 27 Sep 2016 | Read review
“If you like a quiet room, stay away from units 5, 6, 18 and 19 (freeway) and units 1, 10, 11, 13 and 12 (pool & sport court).”
 of 5 bubbles RedondoSurferDude, 15 Aug 2016 | Read review
“top floor - remember there is no elevator for rooms”
 of 5 bubbles 242MichaelB242, 12 Aug 2016 | Read review
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