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Hyatt Place Ontario / Rancho Cucamonga

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Hyatt Place Ontario \/ Rancho Cucamonga
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404 Reviews from our TripAdvisor Community

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Showing 377: English reviews
Bay Area CA
Reviewed 2 days ago NEW

Pretty disappointed 😔 Hoping race didn't play a role in level of customer service and lack of hospitality my family experienced... didn't live up to name or price... glad it was CostCo discount or would have more pursued concerns with more than a poor review

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Helpful?
Thank dcsunshinefam
Fontana, California
Reviewed 6 days ago NEW

Great room. Love the separate seating area. Couch was comfy. Would be great for families since the sectional is also a pullout couch. Shower had good water pressure and the location is so close to any kind of food.

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Helpful?
Thank Rebecca A
Imperial, California
Reviewed 6 days ago NEW

Always stay at this hotel when i'm anywhere nearby, clean comfy rooms, super friendly staff, especially Sarah, Olivia, and Robert. Great location and appreciate the comp Ubers within 5 miles. Food is average, good coffee

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Helpful?
Thank trecreber
Lakewood, CA
Reviewed 6 days ago NEW

I particularly like the free breakfast as the quality is better than the other hotels. Also, the rooms are clean and modern with ample space. The staff are extra caring of your needs and are always eager to help.

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Helpful?
Thank SnorkeledUp
Las Vegas, Nevada
Reviewed 1 week ago

Last minute stop on the road back to Vegas, great access to the Mall, some traffic noise, tasty breakfast bar, and overall a clean hotel. Friendly staff. Right off the I15 & 10. Good place to stay for a night or two while traveling through the area.

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Helpful?
Thank tea4two2017
Las Vegas, Nevada
Reviewed 2 weeks ago

Close to restaurants and the mall. Freeway access is great. Breakfast was not goodt but free so.... We had to wait an hour before our room was ready yet other who came in after in outlets group with the same type room got right in.

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Helpful?
Thank mndav
BrandonJemisonHyatt, Guest Relations Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear mndav, Thank you for taking the time to review us. Please accept our apologies if we fell short of any of your expectations. Our guaranteed check-in time is 3pm. We always do our absolute best to accommodate any requests for early check-in. Should you find yourself arriving early in the future, give us a call, we'll assign housekeeping to...

Wrightwood, California
Reviewed 3 weeks ago

I generally stay at a Hyatt wherever I am if there is one in that particular city. This one could not have been more"top drawer." The staff actually acted like they were thrilled I was there. I wish I could remember their names, they were just so nice. The breakfast was great, the room was perfect! On top of it...

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Helpful?
Thank lindatG7396VT
BrandonJemisonHyatt, Guest Relations Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear linatG7396VT- Thank you for the perfect 5! We strive to provide excellent service with quality expected by the Hyatt Brand. We're thrilled that we did just that. Thank you for being such a loyal guest of Hyatt. Best, Brandon Jemison Assistant General Manager

SE Washington State, United States
Reviewed 4 weeks ago

Hyatt Place hotels are generally consistently nice, well maintained, and clean. This hotel was lovely -- in better condition than most, I would say. Great housekeeping. Good management and staffing make the hotel a pleasure to visit. I'll be back! Especially nice is the Uber & Taxi service in lieu of hotel shuttle van. It worked well. No problems at...

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Helpful?
Thank I1563NPanitap
BrandonJemisonHyatt, Guest Relations Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear I1563NPanitap, Thanks for the awesome review here on TripAdvisor! We truly appreciate the perfect 5! It is our goal to have every guest have the type of experience you've had. Implementing Uber & taxi's has been a great addition to the property which has severally cut down wait times for our guests. It's nice to hear that this service...

Los Angeles, California
Reviewed 4 weeks ago

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Helpful?
Thank Jane B
BrandonJemisonHyatt, Guest Relations Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Corona, California
Reviewed 4 weeks ago

The rooms are very nice and modern, the couch and tv was great. This hotel gets used for local soccer tournaments, so there were a lot of under supervised teenagers lounging around the lobby and running up and down the halls. They made the breakfast difficult to get at times. The staff was always smiling and attentive. The rooms were...

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Helpful?
Thank danielgW9889BL
BrandonJemisonHyatt, Guest Relations Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear danielgW9889BL, Thank you for sharing your feedback during your most recent visit with us. We apologize if the group caused you any disturbance. Should you ever have a challenge with noise please let our dedicated Gallery Hosts know and it'll get addressed immediately. From all of our team, we thank you for the positive feedback regarding your accommodations and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Hyatt Place Ontario / Rancho Cucamonga

Address: 4760 East Mills Circle, Ontario, CA 91764
Region: United States > California > Ontario
Price Range: £108 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Ontario / Rancho Cucamonga 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hyatt Place Ontario / Rancho Cucamonga Hotel Ontario
Hyatt Ontario Mills
Ontario Hyatt
Hotel Style:
#7 Family Hotel in Ontario
#8 Business Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Ontario / Rancho Cucamonga staff and other travellers.
1 question
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Saint Paul, Minnesota
1 month ago

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Questions? Get answers from Hyatt Place Ontario / Rancho Cucamonga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great customer service”
 of 5 bubbles Y7335HUrobertg, 9 Sep 2016 | Read review
“Currently on 6th Floor.”
 of 5 bubbles Catraveler52416, 24 May 2016 | Read review
“Would recommend being on a higher floor.”
 of 5 bubbles mjgwest, 21 May 2016 | Read review
“Best rooms are those that overlook the Ontario Mills Mall”
  • spacious living room area in the room
  • Even in a business hotel you can create romantic moments
  • Even on a business trip, you can create romance w/your loved one
  • good counter space around the sink area
  • bathroom
  • Interior view looking from the bed area
  • View from the top floor king room
  • kind bed
 of 5 bubbles Always5Star, 22 Mar 2016 | Read review
“Anywhere but the ground floor.”
 of 5 bubbles ljr2612, 27 Feb 2016 | Read review
5 of 5