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Extended Stay America - Orange County - Katella Ave.

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Extended Stay America - Orange County - Katella Ave.
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140 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Elk Grove Village, Illinois
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 days ago NEW

Our room was clean and comfortable. The Staff pleasant and helpful. Free parking and within walking distance to the Honda Center. The only issue I had was that the free breakfast was hot water and oatmeal. I will stay here again when in town.

Helpful?
Thank Avrin2
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for staying with us at the Extended Stay America- Orange County - Katella Ave. We are glad our location was perfect for your visit to the Honda Center, and that you were very pleased with your comfortable room, our friendly staff and the convenience of our complimentary parking facility. We appreciate your feedback and look forward to your... More 

South Bend, Indiana
Level Contributor
5 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

Stayed one night. We had to leave the next morning. I have never stayed in a room that was not even cleaned for the next guest. Old, dirty and gross. Broken furniture, used fork on the nightstand, hairs in my bed and tub, the dirt and grime made my stomach hurt. Dirty stove, spill on the floor, animal hair and... More 

Helpful?
Thank Kelli H
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Please accept my apologies for the experience you shared in your feedback. I was disappointed to read that your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and I am sorry we overlooked some things during your stay. I will discuss your feedback with my staff to ensure this does not occur... More 

A TripAdvisor Member
Reviewed 25 October 2016 via mobile

Very unhappy staff as they seemed to be miserable. The room was not thoroughly cleaned at all. Mold in bathroom sink and tub. No water pressure and the floor was filthy. I could literally hear the conversation of the people in the next room. I mean word for word. Horrible!!! I booked to stay here again in 3 weeks but... More 

Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking the time to review your stay with us. We are sorry we failed to provide you the clean and comfortable room that you deserved. The cleanilness issues you described are unacceptable . We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We apologize for... More 

Orange, California
1 review
Reviewed 7 October 2016

The people here are just wonderful. Very responsive to our concerns and friendly as well. They should all receive raises. The room is clean and well equipped. We have had no problems at all with noise.

Helpful?
Thank umartjoh
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Orange County - Katella Ave. We appreciate your wonderful comments and are happy to read you enjoyed a comfortable stay with us. Our staff works hard to exceed our guests' expectations, so they will be thrilled to read your recognition.... More 

1 review
Reviewed 27 September 2016 via mobile

I've been staying here for over a year and seen the place improve. I am very pleased with the professionalism of the staff and the way they have made it a priority to keep the building clean and safe. If I've ever had an issue, the maintenance man is always on top of fixing things in a timely manner. The... More 

Helpful?
Thank DaveHunt1
00esa, Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for making us your home away from home. We're thrilled to read that you and your family continue enjoying your stay at Extended Stay America - Orange County - Katella Ave. We know that small things can make a big difference, so we do our best to offer everything you might need while away from home. We are... More 

1 review
Reviewed 5 September 2016

A place you can go, dim the lighting and cook a romantic dinner for your lady. If you missing something, pots pans, or a knife, ask the staff and they have you covered. Over all Its in a odd location but If you look up the building stands tall and proud, the staff if ready and the Kitchen calls.

Helpful?
Thank Benjamin P
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Orange County - Katella Ave. We are pleased to read that you were impressed with our beautiful property, courteous associates and your well-equipped accommodation which was perfect for your needs. It was our pleasure serving you, and we hope to... More 

1 review
Reviewed 27 August 2016 via mobile

Our family of four stayed here for 3 nights, wished we had done better homework before checking into this hotel. Though the room itself was fine, the service was very poor. The receptionist was very grumpy and not customer friendly. When we asked for extra towels she would just pushed them across the desk without any eye contact. The so... More 

Helpful?
Thank Ram V
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

We do wish that your recent stay with us had been more impressive. Thank you for sharing your feedback which lets us know more attention is needed to improve our guests experience. We will work with our staff to be sure they are always providing a positive and friendly demeanor while assisting our guests. We value feedback such as this... More 

Modesto, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 August 2016

Called the evening prior to let them know we were arriving late. When we got to Anaheim, we had trouble finding the parking entrance. Called the hotel 2x & no answer. Called the 800# & was put on hold 2x. Finally figured how to get there. Went in to check-in, no one available. Called out for about 20mins. A guy... More 

Helpful?
Thank r_car19
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your honest evaluation of your stay. I am deeply sorry our front desk staff was not there to greet you as you checked in. Waiting 20 minutes for a staff member to check you in is unacceptable. It is also always our goal to follow up immediately and to resolve everything to your total satisfaction while you... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2016

Wife and I stayed here as it was close to her reunion. We noticed trash in the hallways and in the stairwell. The next day the same trash was still there. I asked the front desk where the ice machine was, with a snarky attitude she said we don't have one. For an inexpensive room with a kitchen the place... More 

Helpful?
Thank jeff b
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

We apologize for the less than friendly and helpful attitude provided by one of our staff members. Providing a warm welcome with a positive attitude and a smile is our goal with every guest, along with a clean and fresh hotel. We will work with the team to be sure they are focused on our goals, and paying attention to... More 

Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2016 via mobile

Started out with A phone call as we are heading to the airport to come here. The lady ask if we really needed a double room because all they had was a king. My wife and I with a teenager were not going to fit in a king bed. She said she would have to call Expedia. So we got... More 

Helpful?
Thank rfignw
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your stay with us and for providing your feedback. We are happy we were able to provide you with the room type you requested. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Orange County - Katella Ave.

Address: 1635 W Katella Ave, Orange, CA 92867-3412
Region: United States > California > Orange County > Orange
Price Range: £68 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave.
Extended Stay Orange
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orange County - Katella Ave. staff and other travellers.
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Questions? Get answers from Extended Stay America - Orange County - Katella Ave. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wifi does not work. Blanket is too thin. Shower not hot enought. Tub won't drain.”
 of 5 bubbles r_car19, 8 Aug 2016 | Read review
“Do not choose a room on the ground floor, especially near the entrance.”
 of 5 bubbles 65terim, 29 Mar 2016 | Read review
“Be sure to bring the amenities you would normally expect from a hotel, such as hair dryer, lotion, hair conditioner.”
 of 5 bubbles 922candacem, 22 Sep 2015 | Read review
“Pick another hotel!”
 of 5 bubbles coconuthulapie, 6 Sep 2015 | Read review
“Inspect your room!!!”
 of 5 bubbles 780cg, 26 Jun 2015 | Read review
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