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JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
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1,984 Reviews from our TripAdvisor Community

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Showing 1,929: English reviews
Reviewed 2 days ago NEW

Check in experience was very good, especially considering the front drive up and lobby of the hotel was packed. Had Thanksgiving dinner at the hotel...outstanding food and selection. Charina was my server and was very attentive. Excellent customer service and conversation. She made me feel like there was no where else she would rather be. Another area I received excellent...

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Helpful?
Thank Mark E
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Mark E, Thank you for your five-star TripAdvisor feedback regarding your Thanksgiving stay. We are thrilled to learn that your expectations were exceeded. We look forward to your next visit!

Oceanside, California
Reviewed 5 days ago NEWvia mobile

I would like to thank the Elite Platinum membership for making my fiancée and I visit so amazing! Being a platinum member has its perks. You also get treated fairly if your not but putting your time in does come with other nice benefits. 😊 Tanya our server was amazing words can't describe how amazing she was. Kyle was the...

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Helpful?
Thank Jacquelyn F
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

JacquelynF, thank you for your five star review. We are happy to know expectations were exceeded during your stay. We look forward to serve you again the near future.

North Palm Beach, Florida
Reviewed 5 days ago NEWvia mobile

We stayed in the villas which were fine. A bit dated. Nice set up. Nice views of the golf course. The course was a typical resort course. We've played better. We've played worse. Speed of play too slow. Conditions of fairways fair. Greens ok.

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Helpful?
1Thank MrTEastlake
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

MrTEastlake, Thank you for your feedback and thank you for your comments. We hope to see you on the course again soon.

Las Rozas, Spain
Reviewed 1 week ago NEWvia mobile

This hotel is fine, nothing to comply. Nice views, excellent facilities, specially the tennis courts, big rooms with nice beds, friendly service, comfortable in every respect. But is there any reason to keep gas fireplaces along the terraces to warm only the atmosphere? This is an unacceptable practice very harming for the climate. Marriott should be conscious and ending up...

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Helpful?
Thank Jesusizdo
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Jesusizdo, thank you for your feedback, it will be shared with the appropriate hotel team. Thank you for staying with us!

La Jolla, California
Reviewed 1 week ago NEW

My husband attended a 3-day conference at the JW Marriott so I came along. Our room was spacious, clean and appeared to have been updated fairly recently. Pros: •Beautiful grounds and landscaping, with golf courses, water fountains, swimming pools, flamingos, black swans and other waterbirds. •Very nice facilities with an enormous lobby/lounge, restaurants, Starbucks, conference rooms •Amazingly friendly and helpful...

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Helpful?
Thank ElleLaJolla
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Dear ElleLaJolla, We are delighted to hear that you enjoyed your stay and resort amenities while your husband attended his conference. We appreciate your feedback as all feedback enables us to enhance other guest experience. FYI, each guest room does have safe, so sorry you missed the location. Whether for business or pleasure we hope we will have the opportunity...

Chicago, Illinois, United States
Reviewed 1 week ago via mobile

We spent 2 nights over Thanksgiving at the JW Marriott in Palm Desert. It was a great time and we are thinking of making this a Thanksgiving tradition! We have 2 kids, almost 3 and 9 months. The hotel had a ton for kids: awesome pool with a great synthetic grass area for my 9 month old to wander around....

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Helpful?
2Thank James G
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

James G, Thank you for your review and for choosing to staying with us here at the JW Marriott for the a family Thanksgiving holidays. We are thrilled to learn you found your overall stay "top-notch". We look forward to your next family getaway.

Fort Lauderdale, Florida
Reviewed 1 week ago via mobile

The grounds here are absolutely fantastic. From the pool to the golf course to the hiking areas. The rooms though need a makeover. The rooms are not in the same shape as the other "JW" branded hotels. The service was very good and the staff are friendly and want to make you happy.

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Helpful?
Thank BigButch2015
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

BigButch2015, We are happy to know expectations were exceeded during your stay. We look forward to serving you again in the future.

Agawam, Massachusetts
Reviewed 2 weeks ago

I attended a site visit at the JW Marriott Desert Springs Resort & Spa for a future June 2017 conference. Even though I was there for a short visit, I got the sense of the property and staff. Staff was beyond friendly - even when I was walking around the property by myself with no sales staff, smiles on faces...

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Helpful?
Thank Donna S
esther f, Front Office Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Donna S, Thank you for your review. We are pleased to read about the aspects of your stay while on your site visit for a conference in June 2017. We thrilled to learn both accommodations and staff service exceeded your expectations. We look forward to welcome you and the conference. Happy Holidays and see you in June!

Reviewed 2 weeks ago via mobile

First of all the staff is amazing at this Marriott. They are world class and beyond friendly in how they treat guests. The resort itself is gorgeous. The golf course is amazing and the views are breath taking. I loved the mountain views especially in the am. My issue with this resort is the rooms are old and almost seem...

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Helpful?
Thank Jhobackatl
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Jhobactat, We appreciate your feedback as all feedback enables us to enhance other guest experience. We hope we wil have the opportunity to welcome you again.

Cleveland, Ohio
Reviewed 3 weeks ago

I stayed at two hotels this weekend-- the Embassy Suites and the JW Marriot in Palm Desert. Both were actually generally pleasant stays, but from a value proposition I have to say that I thought the Embassy Suites was far superior. The JW Marriot does have much nicer grounds and is more self-contained-- golf on premise (if you play, I...

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Helpful?
1Thank Balthanon
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Balthanon, Thank you for staying with us while attending your conference. We appreciate learning about the areas of the resort you enjoyed, as well as your comments for the areas that need improvement. Thank you for your feedback and we hope we will have the opportunity to welcome you again.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups, Bar, Pub
No photo provided
Oasis Poolside Bar & Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260-1961
Region: United States > California > California Desert > Palm Desert
Price Range: £181 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
JW Marriott Desert Springs Resort & Spa Palm Desert, California Desert
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Desert Springs Resort & Spa staff and other travellers.
39 questions
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Questions? Get answers from JW Marriott Desert Springs Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room overlooking the pools, balcony to sit and watch the sunset”
 of 5 bubbles Tourist894, 17 Nov 2016 | Read review
“Ask for a room that's not part of the main hotel (in the atrium area), self-park”
 of 5 bubbles PhillykeithTravelGuy, 16 Nov 2016 | Read review
“I dont think there is a bad room to stay here.”
 of 5 bubbles 186barbc, 14 Nov 2016 | Read review
“Spa was great. Did not see the rooms”
 of 5 bubbles skinurse, 13 Nov 2016 | Read review
“rooms above and around the lobby can be noisy if there is a lot of activity at the bar.”
 of 5 bubbles brockherron, 10 Nov 2016 | Read review
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