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Holiday Inn Express Palm Desert / Rancho Mirage

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Holiday Inn Express Palm Desert \/ Rancho Mirage
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427 Reviews from our TripAdvisor Community

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Showing 399: English reviews
San Diego, California
Reviewed 1 week ago

I picked this hotel for a New Year's Eve weekend get-away. Online reviews rated it as more than acceptable. And, I've previously had good experiences at other Holiday Inn Express locations where the rooms were very nice. I booked through Expedia. The rate was fair for high season in the Palm Springs area, but I was given no warning about...

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Helpful?
1Thank njtraveling41
Belize
Reviewed 1 week ago

I stayed here 3 nights early December. The room was nice and clean and all staff were very friendly and helpful. They even received a delivered package for me two days before my arrival and held it for me until I got there. The breakfast was awesome with a great selection and variety of both hot and cold foods. The...

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Helpful?
Thank jmrhb
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear jmrhb, You willingness to share your thoughts is appreciated. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We regret that you were not informed about our lobby renovations when you booked your room despite special announcements posted in our web-site and booking partners websites. We...

Palatine, Illinois
Reviewed 2 weeks ago

We stayed at the HIE in Palm Desert on Christmas Eve. The hotel is well located & very accessible. It is, however, mid renovation-much to our surprise. The lobby was torn up as was the breakfast area. Our room had been completed but our daughter's had not been. The new decor is contemporary, simple, & clean but not cold. There's...

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Helpful?
Thank nanag70
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear nanag70, Thank you for your detailed review! We very much appreciate the feedback and it not only helps the hotel but provides a great guide for future travelers to our hotel and area! We are currently finishing up lobby area and should be done by end of January. We have posted on our website an announcement and we also...

Los Angeles, California
Reviewed 2 weeks ago

Staff and room all top notch except shower curtain missing which we made bathroom quite wet. Caveat: One bedroom "suites" are actually long rooms without a door between the sections. Still a well kept and run place to stay.

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Helpful?
Thank cforfar
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear cforfar, Thank you for staying with us and taking the time to leave a review. We are glad you had a good experience. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. The hotel offers regular king and double bed rooms, Also, Executive...

California
Reviewed 2 weeks ago

We stayed one night while passing through. We thought that the room was a little expensive for the quality. Staff was very nice and rooms were clean. Try to get a room on the oposite side from the Freeway. I-15/10 is extremely busy and noisy.

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Helpful?
Thank BrianandKristi
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear BrianandKristi, Thank you for reviewing our hotel, It is always great to get feedback from our guests about their stay with us.~Luis

Oliver, Canada
Reviewed 2 weeks ago via mobile

Under renovation right now but a very nice place to stay. A little dated the room we were in but it had a balcony that was nice. Great beds. Best part was no noise and the place was full. Standard breakfast and dog friendly. Staff very friendly and they remembered me from the day before. I would have no problem...

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Helpful?
Thank 645pro
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear 645pro, Thank you! We are delighted to read such a nice review. All our staff are dedicated to offer the ultimate all inclusive experience and it is rewarding to know that we are achieving our main goal – Your satisfaction!~Luis

Chicago, Illinois
Reviewed 2 weeks ago

Rooms were clean and were decently sized, however, the door to the room would never quite close easily during my stay. The in-unit heater/AC was extremely loud, as well as the bathroom fan. The hotel is undergoing renovation, so the lobby area isn't quite finished. The breakfast wasn't that great since the fruit seemed to be going bad, the milk...

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Helpful?
Thank Chicago_Traveler1988
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear Chicago_Traveler1988, We would like to thank you for taking the time to advise us of your recent stay. It is only with feedback like yours that we are able to improve upon the service we provide to our valued guests.This level of service is not acceptable and will be addressed with our entire team. Please accept our apology, and...

Los Angeles, California
Reviewed 5 December 2016

despite the managers constant replies to other reviews the interior renovation is not going to be completed any time soon...entering the hotel is akin to walking into a building site and very unwelcoming. No one at reception, ( eventually had to be called by a cleaning lady), elevator old , creaky and dirty. Had room 344 and although it was...

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Helpful?
Thank robert5146
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear robert516, On behalf of the staff and at the Holiday Inn Express Palm Desert I would like to thank you for your recent stay. We recognize that you have a choice of where to stay when you are away from home and appreciate that you took the time to comment. We were so sorry to hear about your dissatisfaction...

Irvine Ca
Reviewed 29 November 2016

I have been a customer of this property since the 1980's. It has always been very convenient, clean and is comfortable. Currently, the lobby is undergoing remodeling, so the dust and construction gear was annoying. The rooms were completed and very modern and comfortable!

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Helpful?
Thank BrokerPaul
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear BrokerPaul, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our hotel.Our goal is to ensure that all our clients leave satisfied and seems like we have achieved our main goal during the last 20 plus years. We sincerely hope that at the end of the...

Gilbert, Arizona
Reviewed 26 November 2016 via mobile

We were not told that there was a renovation in progress. The hotel was torn up. We walked into a dark lobby that had no coverings on the floor. There was a "desk" yo check in at however I could not find another there. I wasn't even sure if the hotel was open. There was plastic covering openings and doorways....

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Helpful?
Thank jenn85234
Luis V, General Manager at Holiday Inn Express Palm Desert / Rancho Mirage, responded to this review

Dear jenn85234, Thank you so much for taking the time to write your first review in Trip Advisor about your experience with us. I apologize if we were not able to reach you before your arrival to give you the last update on our renovation, We have done our best to minimize any disruption of service during our lobby renovation...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Palm Desert Rancho Mirage/Golf Hotel, directly in the city of Palm Desert, is in the heart of the 'World Capital of Golf'. This award winning quality Palm Desert hotel, known for its 'friendly and helpful staff,' awaits your next visit to Palm Desert, California. Stay where the leaders stay. Players from the PGA, LPGA and Senior PGA have made this hotel their home away from home. The Holiday Inn Express hotel is centrally located to over 120 'world class golf courses' and Coachella Valley's corporate community. Minutes from El Paseo, Palm Desert's renowned Shopping District, the Living Desert, Desert Willow & Indian Wells Golf Resorts, famous Palm Desert restaurants, the Bob Hope McCallum Performing Arts Center, Indian Wells Tennis Gardens, La Quinta Art Festival and world famous Palm Springs. When you are ready to unwind, take advantage of our large heated pool and spa, play an invigorating game of tennis or shuffleboard or workout in the executive gym. All rooms have semi-private patios or balconies. Start your day off right with our complimentary Express Start breakfast. In addition to breakfast, watch the events of the day on the 47' plasma screen TV and notice the new decor that includes fine leather furniture and granite throughout.The Hotel is undergoing lobby renovation from November 1st to January 31st,2017 ... more   less 

Additional Information about Holiday Inn Express Palm Desert / Rancho Mirage

Address: 74675 Highway 111, Palm Desert, CA 92260
Region: United States > California > California Desert > Palm Desert
Price Range: £77 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Palm Desert / Rancho Mirage 2.5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Travelocity and Hotels.com so you can book your Holiday Inn Express Palm Desert / Rancho Mirage reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Palm Desert / Rancho Mirage Hotel Palm Desert
Holiday Inn Palm Desert
Palm Desert Holiday Inn
Holiday Inn Express Palm Desert / Rancho Mirage California Desert
Hotel Style:
#3 Business Hotel in Palm Desert
#9 Family Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Palm Desert / Rancho Mirage staff and other travellers.
2 questions
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Los Angeles, California
5 months ago

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Questions? Get answers from Holiday Inn Express Palm Desert / Rancho Mirage staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one that's been renovated”
 of 5 bubbles nanag70, 3 Jan 2017 | Read review
“About 12 minutes from 10 Fwy if time matters to you.”
 of 5 bubbles cforfar, 3 Jan 2017 | Read review
“interior courtyard best”
 of 5 bubbles BrokerPaul, 28 Nov 2016 | Read review
“I can't recommend a room as I don't recommend this hotel”
 of 5 bubbles Kiddyhawk1, 30 Oct 2016 | Read review
“If the construction's still going on, be sure to request a room far away from it!”
 of 5 bubbles DanK5, 23 Oct 2016 | Read review
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