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Abram deserves a raise! He makes the pbest drinks and honestly saved hotel on ratings. We went to the spa and it was ok. Great service at the spa but way over priced for quality and time. Don't do the extra body paining in the...More
Rooms were clean. 2 different times my credit card bill didn’t match my credit card statement from the restaurant. House keeping came at all different times. Took them 30 mins to find my car because they gave me my original ticket back instead of a...More
Stayed at the Hard Rock 4/4-4/8. Payed $278/night via Hotels.com. Experience:
1. Room was large, but worn and shabby. Drawers of nightstands/dressers hung open all the time - old and worn out.
2. Each day the maids never replenished in-room coffee, cups, sugar, soap, lotion,...More
We had a blast, don’t get me wrong, but for $1000 for a two night stay, I would expect the room to be up to par & housekeeping to do their thing while we are out in the morning. The staff was friendly, but needs...More
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We came to visit on Friday expecting Hard Rock Caliber drinks. The bartender working the pool on Friday April 6th was awful. He screwed up every drink we ordered and then when we tried to send one back (because he made it with rum instead...More
Thank Courtney S
Response from Bob J, General Manager at Hard Rock Hotel Palm SpringsResponded 1 week ago
Dear Courtney S
Thank you for letting us know about your recent stay. Please accept our sincerest apologies for any frustration you may have experienced. We would like to look into the issue that affected your stay. Please if you could reach out to us...More
If i remember correctly theres no parking structure dedicated to the hotel. Theres a parking struckture 2 blocks south on baristo behind the village pub, or the 2 parking lots on either north and south side of the building... More
If i remember correctly theres no parking structure dedicated to the hotel. Theres a parking struckture 2 blocks south on baristo behind the village pub, or the 2 parking lots on either north and south side of the building, but i think those are for the valet.and then the street parking which isnt usually bad id you get there early enough.